Senior Technology Incident Coordinator in Phnom Penh

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រាយការណ៍ព័ត៌មាន ឬ ការបំពាននេះ X

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Senior Technology Incident Coordinator

(Product Manager)

WING BANK (CAMBODIA ) PLC

Boeng Keng Kang | Phnom Penh

1 ប្រកាស

ដាក់ពាក្យទីនេះ

និមិត្តរូបក្រុមហ៊ុន ការងារពីក្រុមហ៊ុននេះ 39

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Senior Technology Incident Coordinator

WING BANK (CAMBODIA ) PLC, Boeng Keng Kang | Phnom Penh

ដាក់ពាក្យទីនេះ

Senior Technology Incident Coordinator

WING BANK (CAMBODIA ) PLC

ដាក់ពាក្យទីនេះ

Senior Technology Incident Coordinator

(Product Manager)

WING BANK (CAMBODIA ) PLC

Cambodia - Phnom Penh

Boeng Keng Kang | Phnom Penh

1 ប្រកាស

ថ្ងៃនេះ

ដាក់ពាក្យទីនេះ

កម្រិតបទពិសោធន៍

Experienced Non-Manager

មុខងារការងារ

IT Hardware, Software

វិស័យការងារ

Banking/ Insurance/ Microfinance

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការពិពណ៌នាការងារ

An Excellent Opportunity for ...

Coordinate incidents from logging until full-service recovery, with strong focus on major/critical incidents
Lead and facilitate emergency calls (bridge calls) during working and non-working hours, willing to work in on-call rotation (including weekends / nights if major incident happens)
Ensure the right technical teams and vendors are engaged on time
Drive incident resolution and follow up actions until closure
Monitor SLA and ensure proper prioritization, updating and escalation
Act as a central communication point between IT and business tribes
Provide clear and regular updates to stakeholders and management
Check quality of incident records (priority, root cause, root cause category, description etc.) in ITSM system and ensure transparency and accuracy of incident information
Ensure incident process and escalation rules are followed
Build dashboards, track and report key metrics (MTTR, MTBF, MTTA, incident trends, etc.)
Organize and coordinate Post Incident Reviews (PIR) to achieve Root Cause Analysis (RCA) with technical teams
Track and control the status of the long-term actions until completion
Support improvement of incident management process
Promote ITIL best practices and support process automation
Ensure incident handling follows internal policies and regulatory requirements
Daily monitor and identify the repeatable incidents, work closely with Problem Management to ensure proper problem records are created and tracked