លក់សេវាកម្មអ៊ីនធឺណិតតាមផ្ទះដល់អតិថិជនគោលដៅ បង្កើនទំនាក់ទំនងជាមួយអតិថិជនគោលដៅ និងស្វែងរកអតិថិជនថ្មី ប្រមូលមតិកែលម្អលើទីផ្សារនិងរាយការណ៍ទៅអ្នកគ្រប់គ្រង ផ្សព្វផ្សាយសេវាកម្មអ៊ីនធឺណិត Smart@Home ដល់អតិថិជនជារៀងរាល់ថ្ងៃ ដោះស្រាយបញ្ហាជូនអតិថិជន និងផ្ដល់ព័ត៌មានផ្សេងៗនាពេលចាំបាច់
Prey Veng
Thông tin Cá nhân
Lead and manage a team of field sales agents to perform door to door field sales and fulfilment of bookings, maximizing sales team efficiency Achieve monthly sales targets as assigned Develop and assign daily route plan to field sales agents, close monitoring of route plan Identify key sales potential areas and generate sales ideas. Develop & evaluate on the job performance of direct reports, and provide guidance whenever necessary Develop field sales team capability through coaching and training Ensure timeliness in execution of operational KPI Ensure diligent management of product inventory; responsible for accurate reconciliation and tracking Provide regular market and customer feedback to FWBB Sales Manager and Product and Marketing for market analysis and product development Be a central contact point and closely work with support team to solve customers’ requirements and needs Perform other activities as required by line manager
Phnom Penh
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Research, identify, and maintain a portfolio of potential and active partners to support new deal development, retention, and expansion. Initiate and lead meetings with potential partners to understand requirements and assess deal feasibility. Develop standard and customized offers in collaboration with relevant internal teams, aligned with current and future Smart portfolios. Drive deal closure by presenting tailored proposals, negotiating pricing and commercial terms, and coordinating activation activities. Act as the single point of contact between partners and internal Smart teams, ensuring clear and effective communication. Prepare, execute, and manage partner contracts in line with negotiated terms, and support service or activity activation. Identify and support cross-business opportunities for potential and existing partners, including (but not limited to) mobile services, co-marketing, co-branding, and Smart Shop initiatives, in coordination with relevant teams. Communicate updates on new or enhanced products and services to existing and prospective partners. Generate qualified leads for other business units (e.g., Enterprise Sales) where partners show interest in additional Smart services. Support the preparation of quarterly and annual forecasts, including renewals, and provide insights on required volumes. Take full ownership of assigned projects, including coordination of assigned team members to ensure timely and successful delivery.
Phnom Penh
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Digital Strategy manager oversees digital marketing strategy by working on big campaign ide-as that elevate Smart’s brand. This role calls for creative individuals who possess “tastes” and strategic oversight on growths. This role requires an individual that can effectively manage multiple stakeholders, external agencies, production houses and KOLs/Influencers so formulate a successful execution. Roles & Responsibilities Ideation: Strategy creation and planning for driving the success of the business through digital platforms Strategize and develop digital marketing plan as part of the overall go-to-market strategy Measurement: Measure and report on the performance of all digital campaigns by analyzing social listening tools and translate data into insights and insights into strategic brand sentiment Management: Effectively manage creative agencies and other production houses to ensure Grade-A content development, digital videos and TVC productions. Point-of-Contact: Manage the process of planning, execution and delivery to ensure that campaigns are delivered on time, on budget and within scope to customer expectation of quality including monitoring and benchmarking of KPIs and performance measurement Customer Experience: Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels Partnership: Effectively use the existing and develop new digital partnerships to maximize Smart’s online presence and customer engagement Big-Idea Campaign: Comfortable in planning and creating innovative ideas that drive brand engagement. Trend-setting: Identify trends and insights to leverage positive brand engagement by exploring and executing creative campaigns to position Smart and the leader in digital sphere Review (stay up to date) new ways of advertising to keep Smart as the forefront of developments in digital marketing Social Media Management: Plan and create creative content to drive engagement on social media Plan campaigns to drive brand/product awareness and positioning Actively engage in social media to understand and engage conversations with the consumers for better insights on consumer’s opinion on the brand/products Coordinate with Performance Marketing team to plan and allocate media budget for big campaign ideas Managing external agencies in performance based on agreed strategy, performance, and KPIs. Perform necessary timely work review to seek better performance. Music: Develop & continue to manage all music related services (Pleng by Smart app) to assist growing Smart’s subscriber base, drive data usage & revenue Product roadmap planning & release Music: Content & Marketing – Grow Music content library via content acquisition partnership’s with artists, local and international content providers. Exclusive content marketing to drive acquisition and usage. Concerts & events – to work with event team on Sponsored or own organized music events to increase Smart’s brand awareness lifestyle image
Phnom Penh
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Smart is operating on highly competitive and dynamic market, while long-term strategic objectives are set brand strategic development in line with customer needs and market environment is continuous task of marketing team. Smart targets young and dynamic population and this is deeply embedded in Smart strategy, respectively impacts every project and initiative executed by the team. The Digital Strategy and Performance Marketing Manager will lead performance marketing initiatives across Facebook, Google, YouTube, and TikTok, while deploying social listening tools and mobile meas-urement platforms (MMPs) to refine our full-funnel strategies. This role demands a strategic thinker with agency, client-side, or media reseller experience, capable of transforming data into actionable in-sights to drive ROI. 1. Digital Media Buying & Campaign Management Plan, execute, and optimize paid campaigns across Meta, Google Ads, YouTube, TikTok, programmatic and others Manage and supervise Third-Party media agency to ensure bidding and optimization strategy are optimal and effective Have full ownership on budget allocation to effectively maximize ROAS and meet KPIs (CPC, CPA, CTR, etc.) Conduct A/B testing, introduce Test & Learn, define audience segmentation, and track real time optimizations all media investment. Manage relationships with media partners, agencies, and resellers like Facebook, TikTok, Google and others. Own the entire internal approval processes with other internal stakeholders such as Risks, Finance and procurement, etc. Consistently search, explore and experiment, for new formats and opportunities in form of long-term deals and/or activities with key partners 2. Data Analysis & Reporting Generate comprehensive reports using social-listening tools, MMPs, and other native platform dashboards including but not limited to our own BI dashboards Analyze last-click, multi-touch, and window-attribution models to map user journeys for a retargeting campaign deployment Track app events (installs, in-app purchases) and website conversions to make sound investment decisions. Provide regular updates on the Smart positions across the platform and provide a comparable base with our key competitors 3. Social Listening & Audience Insights Deploy social listening tools to monitor brand sentiment and trends across channels. Extract actionable insights to refine targeting and creative strategies. Constantly observe and provide updates on the new platforms and methodologies applied for increasing efficiency and proficiency 4. Mobile Measurement & Attribution Implement MMPs to track app installs, in-app behavior, transactional events and attribution windows. Collaborate with product, website, SmartNas and tech teams to ensure accurate event tracking. Use MMP platform for improving smart presence across social media platforms and continue grow follower base Use MMP insights and capabilities for growing followers on key support channels Chatbot like Telegram and WhatsApp 5. Collaboration & Leadership Partner with creative, CRM, and sales teams to align campaigns with business goals. Mentor junior team members and stay updated on industry trends. Work closely with responsible agencies and steer their performance and activities Work closely with data, CRM, and MarTech teams to ensure seamless customer journey tracking. Align with sales and commercial teams to translate media success into business impact. Ensure campaigns adhere to brand guidelines and compliance requirements.
Phnom Penh
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The Senior Data Analyst is to capitalize on the vast amount of data to provide a better customer experience, identify untapped business opportunities, and lead the data and analytics strategies in the organization. This is a hands-on role. Key Responsibilities and Duties: Identify challenges and opportunities that can be solved by data analytics, Machine Learning, or AI. Lead the insight discovery initiatives that provide new competitive advantages to businesses. Work closely with business users to provide insights through data and analysis. Deliver accurate insights, analysis, dashboards, and reports in a timely manner. Lead the Data Governance and Privacy initiatives. Implement new data technologies that can improve the and the organization's efficiency. Optimize schemas and data architectures. Monitor and analyze import KPIs. Write documentation for projects. Mentor the junior team members.
Phnom Penh
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To support the Talent and Organizational Development team in enhancing employee learning experiences through the design and delivery of digital and blended learning solutions, administration of learning systems, and effective data monitoring. This role is key in fostering a positive work culture, driving learner engagement, and ensuring the successful execution of strategic L&D initiatives. It also involves close collaboration with stakeholders to maintain Smart’s position as an employer of choice and to empower employees to perform at their best. Key Responsibilities and Duties: Manage and support Talent and Organizational Development initiatives, projects, and activities by delivering results. Design and create functional learning content by integrating internal and external systems to enhance digital learning experiences. Develop a blended learning model by designing programs based on functional competencies and working closely with functional leaders. Monitor and track Talent and Organizational Development data by analyzing and reporting on the effectiveness of related initiatives. Administer and maintain system functionality, ensuring updates are implemented as required. Produce regular reports to update managers and staff on mandatory training requirements and employee training records. Manage learner engagement activities through social media marketing, utilizing internal and external platforms. Support strategic processes and day-to-day operations, providing relevant information as needed. Execute any additional assignments as directed by the line manager and team.
Phnom Penh
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This role is responsible for driving the creation and development of consumer products that support the main revenue stream of the consumer business. It involves overseeing the end-to-end product lifecycle—from planning and execution to performance management—ensuring alignment with organizational strategies and objectives. The position also includes managing existing product performance, implementing necessary enhancements, and supporting operational tasks related to product development and delivery. Role & Responsibilities: 1. Research and Analysis Research and analyze market conditions for current prepaid products or services. Identify key competitor and consumer trends. Articulate market requirements and opportunities. Identify opportunities for new service innovation and enhancements for prepaid products. Collaborate with the research team regarding service development. 2. Product Planning and Management Determine new prepaid service specifications, packaging, and solutions that respond to changing consumer needs. Define the mid- to long-term roadmap for service development. Prepare necessary documentation to launch new services, including the Product Concept Paper, Business Case Proposal, and Product Development Document (PDD) with detailed product use cases to ensure accurate implementation. Execute pricing strategies and define service policies. Negotiate with suppliers and other relevant third parties as necessary. Oversee or propose future service developments where applicable. Coordinate and communicate with cross-functional teams to ensure timely and proper execution. Conduct UAT (User Acceptance Testing) or other relevant tests for new or existing products to ensure quality and functionality as designed, prior to product launch, to minimize service errors. 3. Product Marketing Work with the MarCom (Marketing Communications) team to develop marketing plans and event campaigns that generate service awareness and demand. Plan service launches in coordination with all involved parties. Liaise with the MarCom and Sales teams to effectively and efficiently promote or sell current and new services. Support Sales and Marketing with the necessary product knowledge and technical expertise. Deliver product presentations as needed. Collaborate with the training team to develop sales tools and training materials. Provide the Sales or CLM (Customer Lifecycle Management) team with the latest research and marketing insights to help close gaps and target the right segments. Implement the marketing plan in conjunction with all relevant departments. Drive continuous improvement in product performance and profitability. 4. Customer and End-User Support Manage prepaid service-related support, including user feedback and inquiries. Coordinate market research with relevant teams to gather customer and end-user feedback. Use market feedback to inform service refinements and ongoing development. Perform other tasks as assigned by the supervisor.
Phnom Penh
Thông tin Cá nhân
This role is to support Head of Enterprise Product Portfolio Management in developing and managing innovative converged connectivity and ICT products. Define and drive the product strategy for converged connectivity and ICT solutions, including voice, data, and multimedia services. Oversee the entire product lifecycle, from concept to launch and post-launch performance. Manage product updates, enhancements, and end-of-life decisions. Develop product roadmaps and ensure alignment with business objectives and market needs. Identify and evaluate emerging technologies and industry trends to enhance service offerings and operational efficiency. Conduct market research to identify trends, customer needs, and competitive landscape. Engage with customers to gather feedback, understand their needs, and ensure the product portfolio meets or exceeds their expectations. Work closely with engineering, marketing, sales, and operations teams to ensure successful product development and deployment. Coordinate with cross-functional to monitor product performance and analyze area for improvement. Coordinate with external vendors and partners for technology integration and support. Monitor and analyze product performance metrics, including revenue, market share, and customer satisfaction. Prepare regular reports and presentations for senior management on product performance and strategic recommendations. Perform other duties as required.