Phnom Penh
Thông tin Cá nhân
Help TL Express expand its reach by: Growing sales revenue through new and existing clients Building and maintaining strong customer relationships Supporting marketing & promotion events Working closely with existing clients to deliver top-quality service
Phnom Penh
Thông tin Cá nhân
o Help TL Express expand its reach by: o Growing sales revenue through new and existing clients o Building and maintaining strong customer relationships o Supporting marketing & promotion events o Working closely with existing clients to deliver top-quality service
Phnom Penh
Thông tin Cá nhân
Sales Support • Handle customer inquiries via phone, email, WeChat, Telegram, etc. • Prepare freight card promptly. • Follow up the customer’s decision. • Process customer requests. Lead Management • Receive and qualify sales leads. • Contact prospective leads. • Schedule appointments for Outdoor Sales. • Update CRM report. Customer Service • Maintain relationships with existing customers. • Handle rate inquiries. • Provide shipment updates. • Coordinate after-sales support. Internal Coordination • Work with BDM for competitive rates. • Coordinate with Operations and Customer Service. • Liaise with overseas agents. Documentation • Prepare quotations. • Prepare service agreements. • Maintain sales records. Reporting • Daily inquiry report. • Quotation report. • Lead conversion report. • Weekly sales report.
A. Page Management Manage the company’s Facebook, Telegram, TikTok, Instagram, and other assigned social media accounts. Monitor page activities, comments, messages, reviews, and customer interactons. Ensure company information, contact details, promotions, and other page information are accurate and up to date. Maintain the security and confidentiality of company social media accounts. B. Customer Communication Respond to customer messages and comments promptly and professionally. Provide accurate information regarding company products, services, promotions, prices, and procedures. Handle basic customer complaints and inquiries. Escalate complicated complaints or sensitive cases to the responsible department or supervisor. Follow up with customers when necessary. Maintain a polite, friendly, and professional communication style. C. Content Posting Post approved content, promotions, announcements, photos, videos, and other materials according to the content schedule. Write or assist with simple captions for social media posts. Coordinate with the Marketing/Design team for artwork, videos, and promotional materials. Check spelling, information, links, images, and formating before publishing. Ensure all published content follows company branding guidelines. D. Engagement & Page Growth Engage with followers through comments, messages, and interactive content. Support activities to increase followers, reach, engagement, and page visibility. Monitor trending topics and social media activities relevant to the business. Support online campaigns, promotions, contests, and special events. E. Monitoring & Reporting Monitor page performance, including followers, reach, engagement, messages, and response rate. Prepare daily, weekly, and monthly page activity reports. Record common customer inquiries, complaints, and feedback. Report important customer issues or negative comments to the supervisor. Provide suggestions to improve customer engagement and page performance.
II.Key Responsibilities 1.Sales & Business Development •Develop and implement sales strategies to achieve monthly and yearly sales targets. •Identify and develop new business opportunities in air express, logistics, and freightservices. •Build and maintain strong relationships with customers, factories, and trading companies. •Conduct sales visits, presentations, and negotiations with customers. •Prepare quotations and service proposals based on company pricing policy. •Follow up customer inquiries and ensure successful deal closure. 2.Customer Relationship Management •Maintain long-term relationships with key accounts and strategic customers. •Coordinate with Customer Service and Operations teams to ensure service quality andcustomer satisfaction. •Handle customer complaints and provide effective solutions. •Support customer payment collection and assist AR follow-up when required. 3.Market & Competitor Analysis •Monitor market trends, customer needs, and competitor activities. •Provide recommendations to Management on service improvement and pricingcompetitiveness. 4.Sales Team Management •Supervise, guide, and coach sales staff to improve performance. •Assign sales targets and monitor sales activities regularly. •Conduct sales performance reviews and provide improvement plans. 5.Reporting & Documentation •Prepare weekly and monthly sales reports and update Management on sales performance. •Ensure all customer data and sales activities are properly recorded in the company system.
Business Development • Develop and execute business development strategies to achieve company growth targets. • Identify and pursue new business opportunities and market segments. • Build and maintain strong relationships with key customers and business partners. • Conduct market research and competitor analysis to identify growth opportunities. • Prepare business proposals, quotations, and commercial agreements. Sales Management • Lead and manage the Sales Team to achieve revenue and customer acquisition targets. • Monitor sales performance and provide coaching and support to team members. • Review sales pipeline and ensure effective follow-up on business opportunities. • Develop strategies to increase sales volume and profitability. Marketing Management • Oversee marketing activities to promote the company’s services and brand. • Plan and coordinate marketing campaigns and promotional activities. • Monitor market trends and customer needs. • Recommend new services and business initiatives based on market opportunities. E-Commerce Management • Develop and implement e-commerce strategies to increase online sales and customer engagement. • Monitor online sales performance and digital channel effectiveness. • Coordinate online promotions, campaigns, and product visibility. • Analyze e-commerce performance data and recommend improvements. Ensure smooth coordination between e-commerce, customer service, and operations teams. Customer Service Management • Supervise CSR staff to ensure high-quality customer service. • Monitor customer satisfaction and service performance. • Resolve escalated customer complaints and service-related issues. • Establish and maintain customer service standards and procedures. Customer Relationship Management • Maintain strong relationships with existing customers. • Conduct regular customer visits and business reviews. • Ensure customer concerns are addressed promptly and professionally. • Improve customer retention and loyalty. Coordination and Communication • Coordinate with Operations to ensure customer requirements are fulfilled efficiently . • Work closely with Finance regarding customer credit terms and collections. • Collaborate with other departments to improve service quality and operational efficiency. • Support the implementation of company initiatives and strategic projects. Reporting • Prepare weekly and monthly business performance reports. • Report sales results, market trends, customer feedback, and business opportunities to the Managing Director. • Monitor and analyze KPIs and recommend improvement actions. • Provide recommendations and corrective actions to improve performance.
• Record daily financial transactions accurately and timely. • Prepare journal entries, reconciliations, and general ledger maintenance. • Manage accounts payable and accounts receivable. • Prepare monthly, quarterly, and annual financial statements. • Perform bank reconciliations and monitor cash flow. • Process payroll and statutory payments where applicable. • Ensure compliance with tax regulations and accounting standards. • Assist with budgeting and financial forecasting. • Support internal and external audits. • Maintain accounting documentation and filing systems. • Prepare management reports and financial analysis. • Perform other duties assigned by management.
- Customer Experience Leadership - Establish and lead the Customer Experience Department. - Develop customer experience strategies, policies, and procedures. - Create a customer-centric culture across the organization. - Act as the voice of the customer within the company. - Customer Retention & Relationship Management - Monitor customer satisfaction and retention performance. - Develop customer retention and loyalty initiatives. - Identify at-risk customers and implement recovery plans. - Strengthen relationships with key customers . - Complaint & Service Recovery Management - Oversee customer complaint handling and escalation processes. - Ensure timely and effective resolution of customer issues. - Conduct root cause analysis and implement corrective actions. - Coordinate with internal departments to prevent - Customer Journey Improvement - Analyze customer feedback and service performance trends. - Identify customer pain points and improvement opportunities. - Lead customer experience improvement projects. - Work closely with Operations and Technology teams to improve service delivery.
Responsible for all aspects of our marketing operations of TL Express. Design and oversee all aspects of our digital marketing including email, and display advertising campaigns. Assist the marketing manager all day-to-day promotional activities related to digital marketing of TL Express. Conduct regular customer surveys and re-surveys. Makes recommendation to the marketing manager for improvements to the TL Express. Handle social medias, create content, Design, Shoot video, including responding messages as well. Develop and monitor marketing projects and campaign budgets. Plan and manage our social media platforms. Prepare accurate reports on our marketing campaign’s overall performance. Coordinate with advertising and media experts to improve marketing results. Identify the latest trends and technologies affecting our industry. Make market research including customers’ need and complaint, competitors and other factors that can affect the TL Express Evaluate important metrics that affect our website traffic, service quotas, and target audience. Work with relevant team to brainstorm new and innovative growth strategies. Handle tasks assigned by immediate supervisor.