Báo cáo thành công

Executive and Administrative Support

• Provide comprehensive personal assistant support to the General Manager, including calendar management, correspondence, filing, documentation, and systematic follow-up.
• Handle confidential and sensitive information with the highest level of discretion, integrity, and professionalism.
• Act as a key coordination point between the General Manager and internal and external stakeholders, including ownership and corporate offices.

Meetings and Executive Coordination

• Prepare agendas, presentations, reports, and minutes for executive, management, and departmental meetings.
• Arrange and coordinate meeting logistics, including meeting rooms, equipment, materials, and refreshments.
• Track decisions, action items, and deadlines, and ensure timely follow-up with responsible parties.

Performance and KPI Tracking

• Track, consolidate, and report Key Performance Indicators (KPIs) for all Heads of Department (HODs).
• Support the General Manager in monitoring departmental performance, action plans, and deadlines.
• Assist in the preparation of performance reviews, presentations, and summary reports for ownership and HQ.

Scheduling and Operational Coordination

• Prepare, manage, and monitor HOD and MOD (Manager on Duty) schedules, ensuring compliance with operational needs and GM approval.
• Coordinate executive office schedules to align with operational priorities and key hotel activities.

Systems, Compliance and Audit Support

• Manage and follow up on GAIA tracking, ensuring timely updates and closure of action items.
• Monitor compliance requirements related to HACCP, Green Key, Fire Safety, PCI DSS, and other Accor quality, safety, and sustainability standards.
• Support preparation, coordination, and follow-up of internal, external, brand, ownership, and regulatory audits.
• Assist departments in tracking corrective actions and maintaining audit documentation.

Licensing and Legal Compliance

• Track all hotel licenses, permits, and certifications, ensuring timely renewal and full compliance with local regulations.
• Maintain an accurate and up-to-date license and compliance register.
• Coordinate with authorities, ownership, and internal departments to ensure renewals are completed on time.

Ownership, HQ and Stakeholder Coordination

• Work closely with ownership and headquarters (HQ) to ensure alignment on reporting, compliance, and operational requirements.
• Coordinate communication between ownership, HQ, the General Manager, and Heads of Department.
• Ensure timely submission of reports, documents, performance updates, and compliance materials.

Systems and Brand Tools

• Support monitoring and reporting related to TrustYou, including guest feedback tracking and follow-up coordination.
• Assist departments in using Accor Learning / Atiom Learning platforms to ensure timely completion of mandatory training.
• Maintain awareness of Accor brand systems and standards relevant to executive office coordination.

Qualifications and Skills

• Proven experience as a Personal Assistant or Executive Assistant, preferably within the hospitality industry.
• Strong organizational, coordination, documentation, and follow-up skills.
• Excellent written and verbal communication skills in a professional environment.
• High attention to detail and ability to manage multiple priorities under pressure.
• Proficient in MS Office; familiarity with hotel systems is an advantage.
• Knowledge of KPI tracking, HACCP, Green Key, Fire Safety, PCI DSS, TrustYou, licensing, and audit preparation is highly desirable.

Personal Attributes

• Professional, proactive, and highly discreet.
• Strong interpersonal skills with the ability to work effectively with senior management, ownership, and external stakeholders.
• Results-driven with excellent time management, coordination, and problem-solving abilities.