Service Manager in Phnom Penh

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Service Manager

(Electrical Engineer )

Modern Gas Co Ltd

Boeng Keng Kang | Phnom Penh

1 Bài đăng

Hồ sơ công ty Công việc từ công ty này 1

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Service Manager

Modern Gas Co Ltd, Boeng Keng Kang | Phnom Penh

Service Manager

Modern Gas Co Ltd

Service Manager

(Electrical Engineer )

Modern Gas Co Ltd

Cambodia - Phnom Penh

Boeng Keng Kang | Phnom Penh

1 Bài đăng

11 Sep 2025

Mức độ kinh nghiệm

Manager

Chức năng công việc

Engineering, Technical, HSE

Ngành nghề

Trading/Distribution/Import/Export

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

A Good Opportunity for ..

Oversee all after-sales service operations, including installation, maintenance, repair, and warranty handling for kitchen appliances.
Lead and manage a team of service technicians and customer service staff.
Ensure timely and high-quality service delivery to customers, with a focus on satisfaction and retention.
Handle escalated customer complaints and provide appropriate solutions promptly.
Monitor service KPIs and generate performance reports (e.g., response time, repair rate, customer feedback).
Manage service inventory, spare parts, and tools to ensure availability and cost control.
Coordinate with the sales team to support customer expectations and resolve issues.
Develop and implement service protocols, training, and safety guidelines for the team.
Liaise with manufacturers or distributors for technical support and warranty claims.
Promote a service-first culture and continuously improve service processes.

Mở Đi

Male/Female

Yêu cầu công việc

Bachelor’s degree in Engineering, Business, or related field (or equivalent experience).
Minimum 3–5 years of experience in a service management or supervisory role, preferably in the home appliance or electronics industry.
Strong knowledge of kitchen appliances and troubleshooting techniques.
Excellent leadership and team management skills.
Strong communication skills in Khmer and English (spoken and written).
Customer-oriented mindset with strong problem-solving abilities.
Proficient in Microsoft Office and service management software (preferred).

Những gì chúng tôi có thể cung cấp

Phúc lợi

Rewards for over performance

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