I. មុខងារការងារ៖ - រាប់ និងបញ្ជាក់ទំនិញយោងតាមព័ត៌មាន PO, Packing List, DO ត្រឡប់ឯកសារនាំចូលពីបុគ្គលិកទិន្នន័យ។ - ពិនិត្យមើលរូបរាងនៃទំនិញ ពិនិត្យមើលភាពខុសគ្នានៃលេខកូដផលិតផល ឈ្មោះផលិតផល ពណ៌ ទំហំផលិតផលពិតប្រាកដនៅខាងក្នុង និងខាងក្រៅប្រអប់ ឬការវេចខ្ចប់ (រួមទាំងទំនិញនាំចូល ទំនិញ LCNB PullBack, VM Prop ឯកសណ្ឋាន ថង់ក្រដាស ទំនិញដែលមានគុណភាពមិនល្អ និងTaras)។ - ធ្វើកំណត់ត្រាជាមួយដៃគូដឹកជញ្ជូនដែលមានករណីទំនិញមិនធម្មតា សម្រាប់កញ្ចប់មិនធម្មតា (រហែក កាសែតពីរដង សើម ធ្មេញ) ថតរូបដើម្បីកត់ត្រាករណីមិនធម្មតា បើកប្រអប់ត្រួតពិនិត្យទំនិញនៅខាងក្នុងប្រអប់ត្រួតពិនិត្យសម្រាប់ការខូចខាត សើម រហែកជាដើម និងធ្វើកំណត់ត្រាបញ្ហា និងបញ្ជាក់ចំនួននៃការខូចខាតជាមួយដៃគូដឹកជញ្ជូន និងការពារ។ - គ្រប់គ្រងការរៀបចំទំនិញនៅក្នុងឃ្លាំងឱ្យស្អាត ស្អាតតាមតំបន់ តាមស្លាក តាមប្រភេទ តាម SKU ការគ្រប់គ្រងទំនិញ ថង់ក្រដាស VM Prop ឯកសណ្ឋាន ទំនិញដែលមានគុណភាពមិនល្អ និងទំនិញ taras ។ - ទទួលបានឯកសារជ្រើសរើសដែលបានចាត់តាំងពីអ្នកគ្រប់គ្រងផ្ទាល់ ធ្វើការជ្រើសរើស វេចខ្ចប់ និងនាំទំនិញដែលបានរៀបចំ និងវេចខ្ចប់ទៅកាន់តំបន់រង់ចាំការនាំចេញតាមហាងនាំចេញនីមួយៗ។ - ប្រគល់ទំនិញ ឯកសារដែលបាននាំចេញទៅឱ្យដៃគូដឹកជញ្ជូន ចុះហត្ថលេខា និងទទួលកំណត់ត្រាប្រគល់ជាមួយដៃគូដឹកជញ្ជូនតាមលេខដែលបានប្រគល់ជូនសន្តិសន្តិសុខរួម និងដៃគូដឹកជញ្ជូន សំយោគឯកសារ និងប្រគល់ឱ្យបុគ្គលិកគ្រប់គ្រងទិន្នន័យទូទៅ។ - ធ្វើការរាប់វដ្តប្រចាំថ្ងៃ រៀបចំទំនិញតាមម៉ាក ប្រភេទ SKU និងស្កេន និងកត់ត្រាទីតាំងផ្ទុកតាមការចាត់ចែងដោយអ្នកគ្រប់គ្រងផ្ទាល់។ - សារពើភ័ណ្ឌតាមកាលវិភាគ និងទទួលបានព័ត៌មានពីថ្នាក់គ្រប់គ្រងដើម្បីរៀបចំទំនិញតាមតំបន់ និងទីតាំងក្រោមការចាត់តាំងរបស់អ្នកគ្រប់គ្រងផ្ទាល់ និងអ្នកគ្រប់គ្រងឃ្លាំង។ - សម្របសម្រួលដើម្បីគាំទ្រក្រុមផ្សេងទៀតក្នុងអំឡុងពេលកំពូលរបស់ក្រុមហ៊ុន រួមចំណែកក្នុងការបំពេញភារកិច្ចទូទៅដែលក្រុមហ៊ុនបានចាត់ចែង។ - អនុវត្ត 5S អនុលោមតាមបទប្បញ្ញត្តិស្តីពីការការពារអគ្គីភ័យ។ - គោរពតាមច្បាប់ផ្ទៃក្នុងរបស់ក្រុមហ៊ុន និងបទប្បញ្ញត្តិឃ្លាំង។ - អនុវត្តការរៀបចំការងារ និងការបែងចែកពីអ្នកគ្រប់គ្រងផ្ទាល់ និងអ្នកគ្រប់គ្រងឃ្លាំង។
I. GENERAL SUMMARY: Reporting directly to OM, BM undertakes: - Playing an important role in the operation of the brand's Operation Management group. - C2 Responsible for developing and maintaining the management team and sales staff with human resource management skills (emotional contract). -Responsible for brand development, achieving KPI goals & brand management's expectations of sales -Clearly communicate the brand's goals, plans, expectations in terms of operating standards, customer service, performance, and take responsibility for ensuring results for the area under its management. -Manage and take responsibility for goods in the system that the brand delineates. -Assisting the Operation Manager in implementing the event including logistics preparation, accounting, etc. -Research and analyze trends and behaviors of customers and consumers to have effective sales strategies. -Promote the VISION – MISSION – CORE VALUES – POLICIES of the company – brand in management. II. WORKING RELATIONS: 1. Direct Superior: OM, BM 2. Direct Reports: SM , SUP , VM SUP , VM , SALE ASSOCIATE 3. Internal contacts in the Company: Accounting , logostic , Exim ,SSU ... 4. External Contacts: Suppliers... III. DETAILED JOB DESCRIPTION: 1. Sales: - Follow the assigned sales plan. -Implement effective resource (human & material) plans to ensure that the stores in charge meet the sales level set by the Company. -Analyze revenue through daily/weekly/monthly/yearly sales reports and make changes to sales plans/strategies as needed to improve the business situation. 2. Product: - Responsible for inventory, turnover of goods as well as loss and theft at the stores in charge. -Implement measures to prevent and minimize external and internal theft of goods. -Implement and manage subordinate employees to strictly comply with all regulations on display of cave goods. -Check the ranking list daily and weekly. -Ensure all products in the sales area are displayed according to regulations and have all the necessary things such as price list, origin, alarm equipment, etc. to be ready to sell to customers. -Make sure to organize your inventory neatly in order (ref/size/color). -Store the goods in the best conditions, especially not allowing the goods to fall (accidentally or intentionally) to the ground. -Perform buying analysis and propose extra orders. -Report to Brand Manager which items are selling well and not selling. 3. Employee Management: ❖ Internal: - Train and disseminate to all employees about new products, effective sales skills, product display instructions, customer care skills, etc. according to the company's requirements. - Check and arrange weekly work schedules for employees. -Instruct and explain to employees the importance of customer service. -Clearly disseminate to sales staff the policies and working procedures related to store operations. ❖ Exterior: - Always ensure the best quality customer service at the store system. - Ensure to immediately resolve customer feedback and complaints. -Carry out direct marketing activities such as phone calls and actively invite customers to the store to visit, shop, etc. -Collect customer data and develop loyal customers. 4. Building a brand image: - Ensure that stores are always clean, arranged according to standards and displayed according to regulations during the opening period. Do not leave the laptop on the cashier counter. -Check and replenish the necessary items for sales for stores. -Daily inspection of furniture and fixtures (lamps, machines, equipment, shelves, etc.) in the store, if there is any equipment that does not meet the standard, it must be immediately notified to the relevant parts for replacement or repair. -Ensure that the general hygiene of the store is always clean from the shelves, floors, ceilings to the storefront... -Train display staff and replace windows every 2 weeks according to the company's instructions. -Regularly inspect and request the relevant department to carry out the defect within the permitted period of 2 weeks. For stores as far have to go on business trips to check and remind (if any) every month. -The main responsibility is if after the Board of Directors / Principal goes to check and has reminded many times that the image of the brand is not up to standard. Direct reporting to label management 5. Different: - Complete all report forms as required by the brand manager on time. -Report directly to Brand Management. -Perform other tasks assigned by superiors. 6. Visual Merchandise: -Translate & train, share all knowledge about trends or products from the main file to all employees in the team with OM/BM... -SOH management of VM props / Quarterly VM Props Order Plan / Periodic Inventory. -Closely coordinate with MKT Team to build Brand Identity and Brand Image. -Understand VM instructions in English and translate into Cambodia; Ensure the standards that regulate goods in accordance with the brand image. -Able to move between the head office and branches and may have to work at night and on weekends as assigned by the VM supervisor/VM Team Leader. -Read and think about good data and commodity business data to have an effective Merchandise display plan.
Sales: Comply with the observance of the Labor Regulations, regulations, sales and customer service regulations of the Company. Sales to meet the sales target, and at the same time have suggestions and initiatives to ensure that the sales targets are met or exceeded that set by the Company. Provide the best service to customers to encourage customers to shop for the next time. Polite, welcoming to listen to the needs of customers. Grasping the needs and tastes of customers. Ensure the best customer care service at all times. Receive and transfer information to Manager/Supervisor level to resolve customer complaints. Assist in the display of products and goods in the store Support warehouse staff to check goods when new goods arrive Periodically check warehouse according to the Company's regulations Ask for new customer information Clean shelves, working areas in the store… Maintain the displayed products in accordance with the arrangement of the exhibitors Paste prices and origin of goods, attach alarms to goods. Ensure all products in the sales area they are responsible for are displayed in accordance with regulations and have all the necessary things such as prices, origin, alarm devices ... to be ready to sell to customers. Consult for customers, not just standing to support customers Ensure the spirit of teamwork, solidarity and support for colleagues. If there is a conflict, it must be immediately reported to the superior to be resolved, without causing internal conflicts. Be responsible for replenishing sold goods in his/her area Store goods in the best conditions, especially not allowing goods (accidentally or intentionally) to fall to the ground. Overtime according to work requirements when notified from management Responsible for checking and counting incoming, outgoing and in-stock goods Take the main responsibility when the goods in the store are unequal or lost Perform other tasks as assigned by management. Ensure overtime as required by the brand (including day and night shifts). Ensure good health, be able to carry, climb to arrange goods and get size numbers for customers. Cashier: Comply with the observance of the Labor Internal Regulations, rules and customer service regulations. Provide the best service to customers to encourage customers to shop for the next time. Polite, welcoming to listen to customers' needs. Turn on, log in to the cash register to start each shift. Responsible for billing, printing invoices for customers, recording customer information on invoices, performing necessary procedures if customers need to get red invoices. Carefully check the selling price, item code on the paper label, fabric label to avoid errors before charging. Put goods in packaging/paper bags for customers. Follow the correct procedures when performing transactions such as canceling, splitting invoices, exchanging goods, increasing or decreasing prices, receiving gift vouchers, distributing promotional coupons... Complete the sales payment procedures as prescribed at the end of the shift. Ensure to collect enough sales money and return it to the accounting department at the end of the shift or upon request. Answer customers' questions about issues related to the billing and collection process. Sell and manage gift vouchers, hand invoices. Ask for new customer information. Enter points of purchase of the customer into the software Receive and transfer information to Store Manager/Supervisor to resolve customer complaints. Clean cashier counters, cash registers, chairs, cabinets...… Send daily sales reports to relevant departments (according to the available form). Report directly to the Finance and Accounting Department on matters related to specialist knowledges and the Administration Department on issues related to the Company's rules and regulations. Perform arising tasks requested by superiors. Ensure overtime as required by the brand (including day and night overtime).
GENERAL SUMMARY: Supervise the operation of the store including sales process, store goods, staff and image of the store. Sell and serve customers, bring satisfaction to customers when they come to experience and use products at the stores of the Maison system. Payment for customers' purchases. II. JOB RELATIONSHIPC: Direct superiors: Store Manager, Area Manager, Brand Manager, Brand Director. Direct subordinates: Sales staff, cashiers, display staff, warehouse staff, … Internal relationships within the Company: External relationships: III. DETAILS JOB DESCRIPTION: Sales Manager: Follow the assigned store sales plan Manage resources (human and material) effectively to ensure managing stores achieve the sales set by the Company Make necessary reports for work, requested by superiors, disseminated Regularly conduct market survey and report to direct management or Board of Directors, Disseminate promotions to all store employees after receiving notices from superiors. Manage and be transparent the store's own fund Responsible for managing and using monthly administrative expenses economically, effectively and clearly Responsible for registering with the company, the building necessary procedures, serving the work of the store Travel to work when required 2.Products: Be responsible for inventory management, goods rotation as well as loss, theft at the stores in charge. Be responsible for moving goods from sub-stores as well as from other stores to ensure there are enough goods, sizes, colors for sale and display. Implement measures to prevent and reduce the theft of goods from both outside and inside. Implement and manage subordinate staff to comply with all regulations on displaying goods of the company Check ranking list daily and weekly Provide and train employees with seasonal fashion information and trends. Ensure all products in the sales area are displayed according to regulations and have all the necessary things such as price list, origin, alarm device, etc. to be ready to sell to customers. Make sure inventory is organized in order (ref/size/color). Maintain goods in the best conditions, especially not allowing goods (accidentally or intentionally) to fall to the ground. Make a list of goods and uniforms to buy and buy more. Report to the operation manager/brand manager the best-selling and non-selling items. Make other reports on products as required from the Product Manage or from the Operation Manager. 3. Employee management: Internal: Communicate Company culture to all employees in the Store Comply with as well as supervise the observance of the Labor Regulations, rules and sales regulations set out by the Company for sales staff Train and disseminate to all employees about new products, effective sales skills, product display instructions, customer care skills, etc. as required by the company. Ensure that all employees in the Store must be aware of and perform well in serving customers according to the Company's standards Assign work to departments and subordinates by day, week Check and approve the weekly work schedule of employees, before sending it to superiors Check timesheets weekly, monthly, before sending to superiors Track personal revenue, with confirmation of each employee in the store, as a basis for calculating bonuses and allowances For departments and individuals that are not attached to the store (security, cashier, ...), report directly to the managers of these departments when their working attitude and work efficiency are not as required Manage junior staffs, employees from the departments you manage to comply with the regulations of the company, brand, building and job description Work closely with Chain Store Manager / Brand Manager in building and managing a good staff. Motivate, encourage, build an environment and solidarity among all members of the brand. Instruct and explain to employees the importance of customer service Clearly disseminate to the sales staff the policies and procedures related to operations at the store. Coordinate with Human Resources Department in recruitment, evaluation, reward and discipline as well as employee training & development programs. Develop potential employees by supporting and directly training employees in the skills of managers, supervisors, sales reports and company regulations… Ensure to control the replacement of official employees at less than 20%/year. External: Always ensure the best quality customer service at the store system. Ensure immediate resolution of customer feedback and complaints Implement direct marketing activities such as telephone and actively invite customers to visit the store, shop… Create customer data and develop loyal customers 4.Brand image management: Ensure stores are always clean, arranged according to standards and displayed according to regulations during opening hours. Do not leave your laptop on the cashier counter. Check and add necessary items to serve sales for stores Daily check the furniture and fixtures (lights, machinery, equipment, counters ...) in the store, if there is any equipment that does not meet the standards, it must immediately notify the relevant departments to be replaced or repaired. Ensure the general hygiene of the store is always clean from the counters, floors, ceilings to the store's facade… Check, monitor the staffs to display and change windows weekly according to the company's instructions. Regularly conduct market survey and report to management. Regularly check and request the relevant department to perform the defect within the allowed time limit. Take responsibility if after the store chain manager / brand manager / board of directors go to check and remind many times that the brand image doesn’t meet the standard. Report directly to the store chain manager/brand manager
I. GENERAL SUMMARY (Section not provided in original content.) II. REPORTING LINES & WORKING RELATIONSHIPS 1. Direct Supervisor: CEO / VP / Group Brand Director 2. Direct Subordinates: Operation Executive, Operation Specialist, Store Manager, Store Supervisor, etc. 3. Internal Relationships: HR, Accounting, Finance, and other internal departments 4. External Relationships: N/A III. DETAILED JOB RESPONSIBILITIES A. Overview - Drive business performance to position the brand as a leading player. - Build sales plans and achieve sales targets and gross profit budgets. - Deliver excellent customer experience for mid–high-end customer segments. - Manage inventory levels and merchandise turnover. - Ensure highest service quality. - Develop and manage subordinates. - Maintain brand image standards. - Use POS effectively. - Manage assigned budgets. - Travel as required. B. Responsibilities in Detail I. Brand Operations Management . Sales - Execute assigned sales targets. - Manage resources efficiently. - Analyze performance and adjust strategies. - Increase revenue via business strategy. - Role model customer service culture. - Oversee distribution channels. 2. Merchandise / Product - Manage inventory, turnover, shrinkage. - Prevent internal/external theft. - Ensure merchandising standards. - Monitor ranking lists. - Train staff on fashion trends and product knowledge. - Propose stock transfers. - Supervise stock checks. - Build buying strategies. - Prepare sell-through and slow-mover reports. - Conduct buying trips. - Analyze buying plans. - Set sales strategies based on P&L. - Coordinate with brand teams. 3. People Management Internal: - Lead and develop engaged teams. - Communicate company culture. - Ensure compliance with policies. - Recruit, train, evaluate staff. - Monitor cross-functional compliance. - Train on product knowledge and selling skills. - Review timesheets. - Track daily sales and prevent target sharing. - Address issues of outsourced teams. - Motivate team spirit. - Communicate operational policies. - Coordinate with regionals. - Ensure effective manpower planning. - Work with HR on staffing matters. - Develop high-potential staff. - Maintain turnover below 20%. External (Customer-related): - Ensure service quality. - Resolve complaints immediately. - Conduct direct marketing. - Build customer database. 4. Brand Image Management - Ensure store cleanliness and standards. - Update window displays regularly. - Conduct market surveys. - Fix defects promptly. - Maintain compliance with principal inspections. II. Other Responsibilities - Develop SOPs and procedures. - Complete required reports. - Conduct market visits. - Report to General Director/GBD. - Perform other assigned tasks.