JOB OVERVIEW Officer, NBC reporting is responsible for preparing NBC reporting properly and submitting to NBC timely manner. Preparing daily, weekly, bi-weekly, monthly, quarterly, semi-annually, and annual reports, and compliance reports properly and submitting to NBC on time Submitting annual audited financial statements and three-year business plan to NBC and related regulator on time Checking and doing UAT on the NBC reporting system to ensure the system is accurate in its report Collaborating with the external and internal auditor on inquiry information about relevant tasks and responding appropriately in case of audit findings Ensuring NBC reports and related documents are filed orderly and safely for audit purposes Do other tasks as assigned by the line manager
JOB OVERVIEW This role is responsible for in handling customer calls, responding to inquiries on social media, managing customer complaints, and reporting on these activities. Contact Centre is responsible for providing accurate information, guiding customers through the bank’s services, and ensuring a high level of customer satisfaction. ▪ Answer incoming calls promptly and professionally. ▪ Provide accurate information to customers regarding their banking needs. ▪ Assist customers in navigating the bank’s services and products. ▪ Transfer calls to the appropriate department when necessary. ▪ Prepare reports on call center performance and customer feedback. ▪ Identify trends and insights from call data to improve customer service. ▪ Monitor the bank’s social media platforms for customer enquiries. ▪ Respond to customer enquiries via social media in a timely and accurate manner. ▪ Escalate complex issues to the relevant department for resolution. ▪ Receive and handle customer complaints empathetically and professionally. ▪ Resolve complaints where possible or escalate them to the relevant department. ▪ Follow up with customers to ensure their issues have been resolved satisfactorily. ▪ Outbound call for service or product promotion ▪ Online loan request monitoring and lead tracking ▪ Performing other related duties may be assigned by the Manager/HoD.
JOB OVERVIEW To provide overall independent, effective & efficient internal audit functions, carry out the audit assignment & complete audit field work. Assist Team Leader to conduct audit fieldwork for completing audit assignments as per Annual Internal Audit Plan approved. Perform specific audit procedures, test, analyze, and complete the audit working papers with appropriate documentation and relevant documentary evidence bases on audit assignment. Raise the issued, identify underlying root causes, and recommend the key controls for corrective action, detection, and prevention in each audit assignment for the Team Leader to review. Ensure completeness and adequacy of documentation in working paper, findings & report, including conformance to internal audit standards/ methodology/ guideline/ instruction. Perform any other duties assigned by the superiors from time to time. Other tasks will be assigned by line manager.
Implement daily task in compliance with the established policies and guidelines Conduct training / Refreshing session to Collection team and BUs on loan collection Policy and Procedures Monitor overdue portfolio and problematic accounts very closely and act on timely manner when a trigger alerts by reporting it to the Manager or Department Head or Chief Credit Officer and/or provide a sound recommendation on immediate action (if any) Monitoring the collection efficiency by following-up with business units (BUs) on action taken on regular basis Consolidate overdue report from BUs for Credit Committee on weekly basis. Propose recovery strategies, legal proceedings, restructure, and write-off for approval. Ensure the payment of overdue clients under the Monitoring & Recovery Team and BUs are followed up, monitored, and appropriately reported. Assist BUs to solve pre-NPL accounts by providing sound advice and/or joining the discussion with overdue clients for solution when needed. Manage collateral sale process in case borrowers are willing to sell their property Work in collaboration with Legal Team and Panel Lawyer, Court, and relevant stakeholders on cases proceeding to the court. Follow up with Legal Team on litigation cases. To perform other tasks assigned by Head Department
JOB OVERVIEW To provide overall independent, effective & efficient internal audit functions, carry out the audit assignment & complete audit field work. Conduct IT audit testing to evaluate the quality of internal control implementation and design by relevant departments; Assist the bank in strengthening IT governance and IT control environment; Review audit working paper and evidence for assigned IT audit missions to ensure the completeness of audit findings and identification of root causes, implications, and recommendations; Prepare draft audit reports on the assigned missions and participate in a presentation to heads of auditees to make sure they are well informed; Check compliance with internal established policies, procedures, and regulations; Follow up on the progress of implementation and recommendation Assist in tracking all audit issues and management’s corrective action to final resolution; and Perform other tasks assigned by line manager.
Organize, lead and monitor in developing policy, and procedure on AML / CFT for SME Bank. Organize, lead and monitor in technical supporting and controlling AML / CFT compliance of SME Bank and its branches. Supports technical work for the division / departments when there is a similar or / and suspicious name with the SME's Watch List. Monitoring and updating SME's Watch List to disseminate all relevant branches, offices, departments in a timely manner and to update the Private List or other relevant programs accurately within the Bank. Regularly review the monthly Compliance Report for submission to the Board Risk and Management Committee (BRCC) on a regular basis. Join in with technical development in support of the US Person's Foreign Account Tax Compliance Act (FATCA) for the Bank. Review and publish the FATCA Report and report to the relevant authority in a timely and accurate manner. Monitor report generation for new product and service for fundamental use in monitoring and detecting suspicious transactions. Monitor and receive any suspicious transaction reports that may be related to money laundering and terrorist financing within the bank. Monitoring of financial transactions, assessing the risk of clients who come to the transaction and looking for suspicious transactions that may involve money laundering and terrorist financing within the bank based on the risk rating by the actual transaction type and customer information. Review of customer support documents related to tracking customers within the Bank, Examine the formulation of queries to inquire into real-time status of clients under investigation to the Bank, its partners, departments, offices or branches within the Bank based on the Customer Identification Mechanism (KYC / CDD). Controls the preparation and retention of information and documents from the KYC information through the Customer Due Diligence Measure and the Enhance Customer Due Diligence. Customer monitoring who has already reported to the Cambodia Financial Intelligence Unit within the Bank, ensuring that the transactions of the clients are monitored. Examine the filling of customer information or suspicious customer transactions into the Suspicious Transaction Report / STR, Cash Transaction Report /CTR and approve the sending of reports to the Cambodia Financial Intelligence Unit (CAFIU). Controls the preparation of customer information by Customer Due Diligence Measure and the Risk Based Approach mechanism into other programs or systems necessary to act as a basis. In order to find suspicious transactions in the banking circles properly, precisely and timely. Monitors, researches and evaluates the risks of clients operating within the Bank and the integration of analytical and investigative information into other relevant system programs or recording note. Reviewing the research, analyzing the chain of transactions, Link Analysis, and the purpose of transactions and payments between banks and internal, external customers. Monitoring and responding to information related to customer's transactions with our correspondent banks in a timely manner and ensuring effective communication within the Bank and mutual information with the Cambodia Financial Intelligence Unit (CAFIU) is accurate, timely, and all information is strictly confidential. Monitoring all NBC law releases, regulations, announcements and instructions that require the banking institution to comply with and report to the relevant management regarding any non-compliant transactions. Prevent fraudulent financing transaction in the bank circle. Provide knowledge on AML/CFT/Whistleblowing to new recruits, existing employees and relevant divisions/departments. Work on Whistleblowing, collecting reports from all branches/offices to final reports for further reporting and solutions.
Plan, assign, supervise the daily activity and auditors’ work, develop, maintaining productive client and staff relationships. By collaborating with stakeholders to develop policies, procedures, schedules, priorities, and programs for achieving audit objectives and risk management objectives. Identify, document processes and procedures surrounding internal controls to safeguard the SME Bank operation. Ensure that all internal policies and procedures are fully complied by the Management and all staff members in SME Bank. Advise the Management on implication of risk inherent with new products or activities and mitigation plan. Prepare and update a comprehensive risk-based audit plan for evaluating the effectiveness of controls in place to manage significant risk exposures. Establish procedures and plan for conducting audits of each department in SME Bank. Coordinate activities with external auditors to support their audit and review procedures. Provide training, coaching and guidance to internal auditors in conducting audit and other related issues. Review the team works as agreed timeframe & audit report. Communicate or assist in communicating the results of audit via written reports and oral presentations to managements and ensures management response and action to audit findings and recommendations as agreed timeframe.