1. Product Development

• Initiate, conceptualize, and develop new banking products that address customer needs and market opportunities.
• Design and develop product concepts, end-to-end workflows, operational processes, procedural guidelines, and documentation for proposed product enhancements or new developments.
• Lead cross-functional collaboration with internal stakeholders to ensure completeness​​​​​​ of ​​product design and readiness for implementation.
• Oversee end-to-end projects execution.

2. Performance Management

• Initiate incentive scheme/program to achieve the bank business plan.
• Develop automation data driven dashboard and reports to senior management.
• Set and appraise sales performance to ensure alignment with business objectives.
• Take lead branch performance analyses regularly and provide timely feedback, and motivation to strengthen performance levels.

3. Quality Assurance

• Identify gaps and operational risks that may affect credit quality, and recommend preventive or corrective actions.
• Work closely with Relationship Teams and relevant stakeholders to ensure adherence to internal policies, regulatory requirements, and best practices.

4. Beyond Financing

• Lead the Bank’s “Beyond Financing” agenda by developing SME support programs such as financial literacy, business management training, and financial capability development.
• Build and maintain strong partnerships with SME associations, business networks, and development partners to strengthen SME financing programs and promote the Bank’s strategic initiatives.
• Engage with relevant ministries and government bodies to support SME clients beyond financial services, contributing to national SME development priorities.
• Initiate and coordinate joint programs, networking events, capacity-building sessions, and awareness campaigns to enhance SME engagement.

• Master’s or Bachelor’s degree in Business Administration, Finance, Banking, Economics, or a related field
• At least 8 years of experience in banking, preferably in product development, business development, performance management, or SME banking
• Minimum 3 years in a managerial or leadership role overseeing multiple functions or teams.
• Proven experience in leading cross-functional projects and product development initiatives.