1. Compliance Program Execution & Monitoring Support implementation of compliance policies, procedures, and control checklists aligned with sandbox expectations. Execute ongoing monitoring activities (control checks, transaction monitoring support, exception review) as assigned. Maintain logs, records, and evidence to support audits, internal reviews, and regulatory interactions. 2. Risk Assessment & Control Testing Support risk identification and assessment processes across business functions (Operations, Technology, Customer Service). Perform control testing and document results; follow up on remediation actions with process owners. Support maintenance of risk registers, control libraries, and issue tracking. 3. Incident, Breach & Issue Management Support Support triage and documentation of compliance-related incidents, policy breaches, and operational risk issues. Assist in root cause analysis and corrective/preventive action tracking to closure. Support preparation of management reporting and escalation summaries when required. 4. Regulatory Support & Reporting Support coordination for regulatory requests and information submissions; ensure completeness and accuracy of supporting evidence. Assist in preparation of compliance reporting and internal management updates. Maintain regulatory correspondence files and reference documentation in an organized manner. 5. Policy, Procedure & Training Support Support drafting, updating, and communicating compliance policies and procedures in coordination with the Risk & Compliance Manager. Support delivery of staff awareness and training programs (basic compliance, confidentiality, conduct). Promote a culture of control discipline and integrity across the organization. 6. Cross-Functional Advisory Support Provide practical guidance to teams on compliance requirements and documentation standards (within delegated authority). Support reviews of new initiatives, workflows, and customer-facing communications for compliance considerations (as assigned). Coordinate with Legal, Finance, and Technology on compliance matters where required.
1. Office & Building Administration Coordinate day-to-day office operations including reception services, meeting room readiness, office cleanliness standards, and administrative support services. Coordinate building/facility matters (maintenance requests, repairs, utilities coordination, access arrangements) with landlords, contractors, and service providers. Maintain office operating procedures (admin SOPs), service logs, and ensure compliance with workplace rules and safety practices. 2. Supplies, Stationery & Administrative Procurement Support Manage office supplies and stationery inventory, including forecasting, purchasing requests, receiving, and stock control. Coordinate small procurement requests for office services and ensure cost control and proper documentation. Maintain vendor lists, quotations, service records, and administrative contracts as assigned. 3. HR Documentation, Employee Files & HR Records Governance Maintain complete and accurate employee personal files (physical and/or digital) including contracts, IDs, onboarding documents, benefits documentation, and key HR forms. Ensure proper HR documentation lifecycle management (creation, update, archiving, retention) and confidentiality standards. Support preparation and issuance of HR letters, confirmations, and other HR documentation as assigned. 4. Attendance Tracking, Leave Administration & Reporting Manage daily attendance tracking processes including check-in/out records, absence monitoring, and follow-up with employees and supervisors. Maintain leave and attendance records and generate routine attendance reports for HR and management review. Support enforcement of attendance discipline by tracking patterns and supporting documentation for HR action. 5. HR Compliance Administration Support HR compliance administration such as maintaining required employee documentation, ensuring policy acknowledgement records, and supporting regulatory documentation readiness. Maintain HR policy and procedure records and support rollout documentation (sign-off forms, awareness logs). Support audit readiness from an HR administration perspective by ensuring evidence completeness and orderly filing. 6. Team Coordination & Supervision (Receptionist and Non-Office Staff) Supervise the Receptionist’s daily operations, attendance, and service quality; provide guidance and task prioritization. Coordinate administrative attendance reporting and basic scheduling for non-office staff (e.g., cleaner, security) and ensure service standards are met. Coordinate with vendors/outsourced service providers for cleaning and security performance follow-ups where applicable.
1. Production Monitoring & Service Stability Monitor platform availability, performance, and key service indicators; identify anomalies and trigger investigation. Maintain daily operational checks for application health, integrations, and scheduled jobs (as applicable). Support service readiness activities such as runbooks, monitoring thresholds, and alert triage. 2. Incident Management & Troubleshooting (L2) Provide Level-2 troubleshooting for customer-impacting incidents and complex issues escalated from Operations/Customer Service. Collect evidence (logs, screenshots, timestamps, request IDs) and perform structured root cause analysis with vendors/technical stakeholders. Coordinate incident communications and updates with internal stakeholders until closure, ensuring clear documentation. 3. Problem Management & Defect Resolution Track recurring issues and collaborate with vendors to prioritize defect fixes and prevent recurrence. Maintain problem records, root cause summaries, and corrective/preventive action tracking. Contribute to continuous improvement by proposing operational or configuration enhancements. 4. Release Support & Change Governance Support release readiness checks, deployment coordination, and post-release monitoring/validation. Ensure changes follow approved processes (change request, rollback plans, evidence capture, approvals). Maintain release notes and update operational documentation after changes. 5. Support Operations & Knowledge Management Maintain a knowledge base of known issues, FAQs, workarounds, and escalation paths for internal teams. Support ticketing discipline: accurate categorization, prioritization, SLAs, and closure documentation. Train or brief frontline teams on common platform issues and basic troubleshooting steps. 6. Vendor Coordination & Service Management Support Coordinate vendor support tickets and follow-up to ensure timely resolution aligned with service expectations. Support SLA tracking and operational reporting as assigned by the Platform Operations Lead. Support documentation and knowledge transfer to strengthen internal operational capability over time.
1. Platform Functional Ownership & Issue Diagnosis Maintain deep understanding of platform workflows, user journeys, transaction states, error scenarios, and system dependencies. Triage customer-reported platform issues and identify root cause category (user behavior, process gap, system defect, configuration, vendor/API issue, compliance/risk block). Reproduce issues where possible and compile evidence (screenshots, steps to reproduce, timestamps, affected user segments) to support resolution. Act as the operational subject-matter expert on how the platform behaves in real customer scenarios. 2. Incident Management, Escalation & Resolution Coordination Own operational incident triage for app and web issues impacting customers; classify severity and coordinate response. Coordinate incident response with Technology and vendors using clear problem statements and complete evidence; track until closure. Define interim workarounds and operational controls (where permitted) to minimize customer impact during outages or degraded service. Support customer communication readiness (key messages, expected timelines, and update cadence) in partnership with Customer Experience leadership. 3. Customer Service & Contact Center Enablement Work closely with Customer Service and Contact Center teams to resolve escalated cases related to platform behavior, transactions, and customer journeys. Develop and maintain troubleshooting guides, escalation rules, and issue playbooks for frontline teams (Tier 1 → Tier 2). Deliver training/refreshers on new features, known issues, and standard workarounds; ensure consistent handling across teams. 4. Vendor & Technology Interface (Operations Side) Translate operational and customer impact into actionable technical requests and acceptance criteria for Technology/Vendors. Track vendor fixes and releases from an operations readiness perspective; support UAT coordination and post-release validation. Maintain structured defect logs and ensure root-cause follow-ups are completed, including prevention actions and knowledge transfer. 5. Reporting, Knowledge Management & Continuous Improvement Analyze recurring issues, incident trends, and customer pain points; propose process improvements and platform enhancements to reduce repeat contacts. Maintain platform operations documentation, knowledge base, and service dashboards; ensure version control and accessibility for relevant teams. Support management reporting on stability, incidents, backlog themes, and operational risks, including recommended actions.
1. Execution Governance for Growth & Go-to-Market (Dotted-line Leadership) Provide execution governance for growth initiatives sponsored by the CEO, ensuring coordinated delivery across Marketing and Product & Business Development (direct reports to CEO) and Operations teams. Run a structured operating cadence for go-to-market: initiative tracking, campaign readiness, launch checklists, and performance follow-up (conversion, activation, retention, community engagement, service impacts). Ensure end-to-end readiness in partnership with CTO (platform readiness), Customer Experience (service readiness), and Finance (commercial and budget reporting). Surface risks, dependencies, and trade-offs early and propose resolution options to CEO for timely decisions. 2. Operating Model, Service Delivery & Operational Readiness Design and continuously improve the end-to-end operating model (customer journeys, SOPs, RACI, escalation paths, service governance). Ensure operational readiness for launches, releases, and new initiatives including training, scripts, knowledge base, and support playbooks. Set operating discipline for quality, speed, and evidence-based execution suitable for regulated digital-asset services. 3. Customer Experience, Contact Center & Service Quality Leadership Own customer experience strategy and service delivery across channels (contact center, customer service, digital support). Define and manage service KPIs (SLA, AHT, FCR, CSAT, complaints, backlog, quality scores) and drive performance improvement plans. Ensure consistent customer communication standards, service recovery, and escalation handling. 4. Back-Office Operations, Workflow Controls & Cost-to-Serve Own back-office processing and operational workflows, including maker-checker principles, exception handling, and documentation discipline. Drive productivity, accuracy, and backlog control; manage operational capacity planning and cost-to-serve efficiency. Partner with Finance and Risk & Compliance to ensure operational controls and reporting discipline. 5. Dispute Resolution, Complaint Management & Customer Trust Establish and lead the dispute/complaint management framework: triage, investigation steps, evidence requirements, escalation, and closure standards. Ensure root-cause analysis and preventive actions are implemented with Technology, Product, and Operations teams. Maintain customer trust through disciplined, fair, and timely resolution processes. 6. Operational Governance, Risk, Vendor Oversight & Leadership Ensure operational governance, policy implementation, and audit readiness through strong documentation, controls, and compliance discipline. Oversee operational vendor performance (service tools, contact center support, operational service providers) and ensure SLA adherence. Build, develop, and lead high-performing teams with clear accountability, performance management, and a culture of ownership.
1. Marketing Strategy & Brand Management Define and execute marketing strategy aligned with business objectives, product roadmap, and brand positioning. Own brand guidelines, tone-of-voice, and visual identity to ensure professional and consistent communications. Ensure marketing activities reflect trust, transparency, and disciplined messaging suitable for a regulated environment. 2. Campaign Planning & Execution Oversight Develop campaign calendars and oversee execution across digital and offline channels. Define campaign objectives, target segments, messaging, and success metrics; ensure timely delivery of assets and communications. Coordinate cross-functionally to support product updates, partner initiatives, and customer communication needs. 3. Digital Marketing, Community & Content Leadership Oversee digital marketing operations including social media strategy, content planning, and channel performance optimization. Lead community engagement initiatives and events that support customer education, brand trust, and user growth. Ensure customer-facing content is clear, accurate, and aligned with internal approval workflows. 4. External Representation & Presentation Leadership Represent T.A Coin in selected external engagements (community sessions, presentations, partner events) as assigned. Prepare presentation materials, key messages, and briefing notes for leadership and public-facing activities. Ensure professional delivery and consistent brand representation across all touchpoints. 5. Performance Measurement & Budget Discipline Track marketing KPIs and produce management reports on campaign performance and ROI insights. Manage marketing budget planning and cost control; support vendor quotations and procurement documentation. Use performance data to refine strategy and improve campaign effectiveness. 6. Team Leadership & Governance Discipline Lead and develop marketing team members; set objectives, coaching routines, and delivery standards. Coordinate vendors/agencies and ensure deliverables meet quality, timelines, and compliance expectations. Maintain disciplined documentation, approvals, and asset management for auditability and brand control.
1. Contract Management & Commercial Legal Support Draft, review, and negotiate contracts including vendor agreements, service contracts, NDAs, MOUs, and partnership agreements. Ensure contractual terms reflect business requirements and manage legal risks through appropriate clauses and control mechanisms. Maintain contract repository, approval records, and renewal tracking with disciplined documentation standards. 2. Corporate Legal & Governance Support corporate governance documentation such as resolutions, powers of attorney, and corporate filings as assigned. Maintain corporate legal records and ensure documents are properly executed, stored, and retrievable. Support executive governance processes by preparing legal notes, approvals, and documentation guidance. 3. Regulatory & Compliance Legal Support Provide legal support on regulatory requirements and assist Risk & Compliance with legal interpretations as assigned. Coordinate with external counsel on regulatory matters and support preparation of responses to formal legal/regulatory requests. Review customer-facing terms, disclosures, and policies for legal adequacy and consistency. 4. Legal Risk Management & Advisory Identify and advise on legal risks associated with business activities, vendor arrangements, and operational processes. Provide practical legal guidance to departments and recommend mitigations aligned with business objectives. Support incident and dispute matters by coordinating facts, documentation, and legal assessment. 5. Dispute Management & External Counsel Coordination Coordinate with external counsel on disputes, claims, and formal proceedings as required. Support evidence collection, document preparation, and internal coordination for legal matters. Maintain confidentiality and ensure controlled communications for sensitive legal issues. 6. Legal Process Improvement & Training Develop standard templates, clause libraries, and legal workflows to improve turnaround time and consistency. Support awareness sessions on basic legal/compliance topics for internal stakeholders (as assigned). Maintain strong confidentiality and ethics due to access to sensitive corporate information.
1. Financial Accounting & Month-End Closing Manage day-to-day accounting operations and ensure accurate bookkeeping, documentation, and ledger integrity. Lead month-end closing processes including reconciliations, accruals, and financial statement preparation. Maintain accounting policies, chart of accounts discipline, and supporting schedules. 2. Tax Compliance & Statutory Reporting Ensure compliance with Cambodia tax requirements including VAT, withholding tax, corporate income tax, and other statutory obligations. Prepare and/or review tax filings and supporting schedules; coordinate with tax advisors and authorities as required. Maintain disciplined documentation and evidence for tax audits and regulatory review. 3. Financial Reporting & Management Insights Prepare timely management reporting (P&L, balance sheet, cash flow, variance analysis) and explain key drivers to management. Support forecasting and budgeting processes, including assumptions, scenario analysis, and tracking against plan. Provide ad-hoc analysis to support strategic decisions, vendor/contract cost reviews, and operational planning. 4. Internal Controls & Audit Coordination Design, implement, and improve internal controls across finance processes (payments, approvals, reconciliations, documentation). Coordinate external audits and internal reviews; prepare audit schedules and respond to queries efficiently. Drive corrective actions from audit findings and strengthen control discipline. 5. Cash Management & Treasury Support Manage cash flow planning, bank relationships, payment cycles, and liquidity tracking. Ensure payments follow approval controls and vendor invoices are validated and properly supported. Support cost control initiatives and procurement-related financial reviews as needed. 6. Team Leadership & Cross-Functional Coordination Lead, coach, and develop finance staff; define roles, KPIs, and accountability routines. Coordinate with HR on payroll inputs and confidentiality matters; partner with Risk & Compliance and Legal on control alignment. Support establishment of finance SOPs and documentation standards across the organization.
1. Corporate Governance & Executive Administration Support corporate governance documentation (policies, approvals, registers, meeting minutes, resolutions) and maintain organized records. Coordinate executive schedules, governance calendars, and decision-tracking logs as assigned by the CEO. Prepare executive documents and briefing packs with disciplined version control and confidentiality. 2. Management Reporting & Performance Tracking Prepare management reports and dashboards (financial and operational highlights) for CEO review and leadership discussions. Coordinate data collection from departments; validate completeness and consistency of inputs. Maintain action trackers and follow up on key decisions and deliverables across teams. 3. Corporate Finance Support & Analysis Support budgeting, forecasting, business case preparation, and investment analysis activities as assigned. Conduct financial and commercial analysis on strategic initiatives, partnerships, and major expenditures. Coordinate with Finance Manager on reporting requests and ad-hoc analysis needed for management decisions. 4. Stakeholder & Partner Coordination Support Support communication and coordination with key external stakeholders and partners under CEO direction. Prepare presentation materials, briefing notes, and summaries for meetings and partner engagements. Maintain records of commitments, deliverables, and follow-ups to ensure structured execution. 5. Cross-Functional Project Coordination Support planning and coordination of cross-functional initiatives (process improvements, governance rollouts, reporting cycles). Facilitate alignment meetings and track progress; identify risks and escalation points to the CEO. Support documentation standards and operating discipline across participating teams. 6. Confidentiality, Ethics & Control Discipline Handle sensitive information with strict confidentiality and professional judgement. Ensure that executive documentation and approvals follow internal governance requirements. Promote integrity and structured decision-making through clear documentation and evidence discipline.