An Excellent Opportunity for ...
Business Development
• Develop and execute business development strategies to achieve company growth targets.
• Identify and pursue new business opportunities and market segments.
• Build and maintain strong relationships with key customers and business partners.
• Conduct market research and competitor analysis to identify growth opportunities.
• Prepare business proposals, quotations, and commercial agreements.
Sales Management
• Lead and manage the Sales Team to achieve revenue and customer acquisition targets.
• Monitor sales performance and provide coaching and support to team members.
• Review sales pipeline and ensure effective follow-up on business opportunities.
• Develop strategies to increase sales volume and profitability.
Marketing Management
• Oversee marketing activities to promote the company’s services and brand.
• Plan and coordinate marketing campaigns and promotional activities.
• Monitor market trends and customer needs.
• Recommend new services and business initiatives based on market opportunities.
E-Commerce Management
• Develop and implement e-commerce strategies to increase online sales and customer engagement.
• Monitor online sales performance and digital channel effectiveness.
• Coordinate online promotions, campaigns, and product visibility.
• Analyze e-commerce performance data and recommend improvements.
Ensure smooth coordination between e-commerce, customer service, and operations teams.
Customer Service Management
• Supervise CSR staff to ensure high-quality customer service.
• Monitor customer satisfaction and service performance.
• Resolve escalated customer complaints and service-related issues.
• Establish and maintain customer service standards and procedures.
Customer Relationship Management
• Maintain strong relationships with existing customers.
• Conduct regular customer visits and business reviews.
• Ensure customer concerns are addressed promptly and professionally.
• Improve customer retention and loyalty.
Coordination and Communication
• Coordinate with Operations to ensure customer requirements are fulfilled efficiently
. • Work closely with Finance regarding customer credit terms and collections.
• Collaborate with other departments to improve service quality and operational efficiency.
• Support the implementation of company initiatives and strategic projects.
Reporting
• Prepare weekly and monthly business performance reports.
• Report sales results, market trends, customer feedback, and business opportunities to the Managing Director.
• Monitor and analyze KPIs and recommend improvement actions.
• Provide recommendations and corrective actions to improve performance.