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Call Center Supervisor

(Call Center)

Saisons Brother Holding
Tuol Kouk | Phnom Penh
  1 帖子
Verified This Job has been Verified as
Real by the Company. This Job has been Verified as
Real by the Company. 今天
招聘人员活跃1 天 前 This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Phnom Penh
Verified
招聘人员活跃1 天 前 This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
在此申请
公司简介 该公司的职位 25
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Call Center Supervisor

Saisons Brother Holding
Phnom Penh
在此申请

Call Center Supervisor

(Call Center)

Saisons Brother Holding
招聘人员活跃1 天 前 This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Cambodia - Phnom Penh
Verified This Job has been Verified as
Real by the Company.
Tuol Kouk | Phnom Penh
  1 帖子
今天
Verified This Job has been Verified as
Real by the Company.
招聘人员活跃1 天 前 This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
在此申请

经验水平

Experienced Non-Manager

工作职能

Customer Service, Support

就业行业

Trading/Distribution/Import/Export

最低教育水平

Bachelor Degree

工作类型

Full Time

职位描述

A Fantastic Opportunity for ...

  • Call Center Operations
  • Supervise daily call center activities and ensure smooth operations.
  • Monitor inbound and outbound calls to maintain service quality.
  • Ensure customer inquiries and complaints are handled professionally and efficiently.
  • Manage call queues and service response times.
  • Team Supervision
  • Lead, coach, and motivate call center agents.
  • Conduct performance evaluations and provide regular feedback.
  • Monitor attendance, scheduling, and manpower planning.
  • Support recruitment and onboarding of new staff.
  • Customer Service Management
  • Ensure high customer satisfaction and service standards.
  • Handle escalated customer complaints and difficult cases.
  • Improve customer experience and service processes.
  • Performance Monitoring & Reporting
  • Monitor KPIs such as call handling time, customer satisfaction, and resolution rates.
  • Prepare daily, weekly, and monthly operational reports.
  • Analyze call center performance and recommend improvements.
  • Training & Development
  • Conduct coaching sessions and product/service training.
  • Identify skill gaps and training needs for team members.
  • Support continuous improvement initiatives.
  • Compliance & Administration
  • Ensure compliance with company policies and call center procedures.
  • Maintain accurate records and documentation.

打开

Male/Female

职位要求

  • Bachelor’s degree in Business Administration, Management, or related field.
  • Minimum 2–4 years of experience in customer service or call center operations.
  • At least 1–2 years in a supervisory role preferred.
  • Strong leadership and communication skills.
  • Good problem-solving and conflict-resolution abilities.
  • Proficient in Microsoft Office and call center systems/CRM software.

我们能提供什么

好处

- Rewards for over performance

亮点

- Join an experienced team

工作机会

- Learn new Skills on the jobs
在此申请

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经验水平

Experienced Non-Manager

工作职能

Customer Service, Support

就业行业

Trading/Distribution/Import/Export

最低教育水平

Bachelor Degree

工作类型

Full Time

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