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Job Title: Customer Service Executive

Location: Cambodia

Job Purpose

Support business growth and enhance supply chain performance by ensuring high customer satisfaction, timely delivery, and effective customer communication.

Key Responsibilities

• Share daily tentative stock availability with the Sales Admin team to support purchase order (PO) processing
• Coordinate with Sales Admin to ensure timely submission of POs
• Process sales orders, delivery notes, and customer billing in SAP
• Liaise with Sales Admin and Warehouse teams on additional customer requirements
• Follow up with the Finance team on payment status for direct trade (DT) customers, including those with credit limits or overdue balances
• Release shipments upon receiving necessary approvals from cross-functional stakeholders
• Send signed and stamped soft copies of invoices and credit notes to DT customers daily
• Maintain organized digital records of invoices and credit notes for audit purposes
• Coordinate and track product returns from DT customers to the warehouse
• Communicate with Sales Admin, DT teams, and transporters on ice cream container unloading and invoicing
• Support regional, tax, and financial audits by preparing required documentation
• Prepare and distribute weekly and monthly reports to stakeholders
• Perform other duties as assigned by the Line Manager

Qualifications & Skills

• Fresh graduates are encouraged to apply
• Strong numerical and data-handling ability
• Comfortable working with systems (SAP experience is a plus)
• Demonstrates adaptability and learning agility in a fast-paced environment
• Good communication skills in both Khmer and English (written and verbal)
• Possesses an entrepreneurial mindset, resourcefulness, and sustainability awareness
• Background in business administration, logistics, or related fields is an advantage (not required)