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Operation Manager

(Tour Operator)

Asia Expeditions DMC
Chrouy Changva | Phnom Penh
  2 帖子
Verified This job has been verified by the company as a real job vacancy. 今天
招聘人员活跃1 天 前 The recruiter at this company was last active reviewing applications.
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Operation Manager

(Tour Operator)

Asia Expeditions DMC
招聘人员活跃1 天 前 The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.

经验水平

Manager

工作职能

Hospitality, Hotel, Tourism

就业行业

Tourism/Travel Agency

最低教育水平

Bachelor Degree

工作类型

Full Time

职位描述

A Good Opportunity for ..

Key Responsibilities

  • Daily Operations: Manage reservations, ticketing, travel coordination, and customer service.
  • Team Leadership: Recruit, train, motivate, and manage travel agents and operational staff; handle escalated issues.
  • Supplier & Vendor Management: Build relationships, negotiate rates (hotels, airlines, car rentals), and manage contracts.
  • Product Development: Create competitive travel packages and unique offerings.
  • Process Improvement: Streamline workflows, implement new technologies (booking tools), and ensure quality control.
  • Customer Experience: Monitor and enhance client satisfaction, addressing feedback and complaints.
  • Reporting & Analysis: Track KPIs, analyze data on spend/efficiency, and report to leadership.

打开

New graduates
Male/Female

职位要求

Core Skills & Competencies

  • Leadership & People: Motivating staff, building teams, conflict resolution, fairness, diplomacy.
  • Communication & Interpersonal: Excellent verbal/written skills for staff, clients, and suppliers; tactful and firm.
  • Organizational & Planning: Managing complex itineraries, multitasking, attention to detail, process optimization, resource allocation.
  • Problem-Solving & Analytical: Quick, calm resolution of travel issues, data analysis, identifying trends, critical thinking.
  • Customer Service: Building client loyalty, empathy, understanding customer needs.

我们能提供什么

好处

Rewards for over performance

亮点

Fun working environment

工作机会

Management Potential