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Corporate Operations Support Manager

(Operation staff)

WING BANK (CAMBODIA ) PLC
Boeng Keng Kang | Phnom Penh
  1 帖子
Verified This job has been verified by the company as a real job vacancy. 15 Jan 2026
招聘人员活跃2 天 前 The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
招聘人员活跃2 天 前 The recruiter at this company was last active reviewing applications.
在此申请
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Corporate Operations Support Manager

WING BANK (CAMBODIA ) PLC
Phnom Penh
在此申请

Corporate Operations Support Manager

(Operation staff)

WING BANK (CAMBODIA ) PLC
招聘人员活跃2 天 前 The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Boeng Keng Kang | Phnom Penh
  1 帖子
15 Jan 2026
Verified This job has been verified by the company as a real job vacancy.
招聘人员活跃2 天 前 The recruiter at this company was last active reviewing applications.
在此申请

经验水平

Experienced Non-Manager

工作职能

Project, Operations Management

就业行业

Banking/ Insurance/ Microfinance

最低教育水平

Bachelor Degree

工作类型

Full Time

职位描述

An Exciting Opportunity for ...

  • Oversee the day-to-day operation of the corporate helpdesk, ensuring quick and efficient resolution of issues or complaints
  • Lead, train, and mentor a team of corporate helpdesk team
  • Assign tasks, monitor performance, and ensure goal setting and service-level agreements (SLAs) are met.
  • Monitor ticketing systems to ensure timely follow-up and resolution of issues.
  • Establish and maintain protocols for issue escalation and resolution.
  • Ensure that all customers receive high-quality service support.
  • Address and resolve complex or high-priority issues that frontline helpdesk staff cannot handle.
  • Measure customer satisfaction through surveys or feedback and work to improve service quality.
  • Identify areas for improvement in helpdesk operations, from ticket resolution time to customer service.
  • Implement new tools, processes, and technologies to improve efficiency and the end-user experience
  • Ensure continuous improvement in the corporate helpdesk team’s skill sets and capabilities.
  • Budgeting and Resource Management
  • Disaster Recovery and Contingency Planning to ensure smooth operations
  • Provide excellent and exceptional customer service to corporate client through phone, digital channels, face to face meetings
  • Other assigned tasks by line manager

打开

Male/Female

职位要求

  • Bachelor’s degree in financial and banking, business management, or a related field is usually preferred.
  • Minimum 7 years of experience in Customer Service, Contact Center or Relationship Manager support in banking industry or related field, with at least 3 years in a managerial or leadership position.
  • Leadership Skills: Ability to manage a team, resolve conflicts, and motivate staff.
  • Customer Service Expertise: Strong knowledge of call center, complaint resolutions, case management, and customer relationship.
  • Problem-Solving Abilities: Ability to quickly diagnose and solve issues.
  • Communication Skills: Strong written and verbal communication skills to interact with both technical and non-technical employees.
  • Time Management: Ability to prioritize tasks and meet deadlines effectively.
  • Project Management: Experience with managing projects related to corporate helpdesk service or Contact Center operations.

我们能提供什么

好处

Rewards for over performance

亮点

  • 优秀的公司
  • 加入团队
  • 您可以有所作为

工作机会

  • 机会晋升
  • 职业培训机会
  • 学习新技能和技巧
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经验水平

Experienced Non-Manager

工作职能

Project, Operations Management

就业行业

Banking/ Insurance/ Microfinance

最低教育水平

Bachelor Degree

工作类型

Full Time

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