Corporate Operations Support Manager in Phnom Penh

Corporate Operations Support Manager

(Operation staff)

WING BANK (CAMBODIA ) PLC

Boeng Keng Kang | Phnom Penh

1 帖子

在此申请

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Corporate Operations Support Manager

Corporate Operations Support Manager

WING BANK (CAMBODIA ) PLC

在此申请

Corporate Operations Support Manager

(Operation staff)

WING BANK (CAMBODIA ) PLC

Cambodia - Phnom Penh

Boeng Keng Kang | Phnom Penh

1 帖子

6 天前

在此申请

经验水平

Experienced Non-Manager

工作职能

Project, Operations Management

就业行业

Banking/ Insurance/ Microfinance

最低教育水平

Bachelor Degree

工作类型

Full Time

职位描述

A Good Opportunity for ..

Oversee the day-to-day operation of the corporate helpdesk, ensuring quick and efficient resolution of issues or complaints
Lead, train, and mentor a team of corporate helpdesk team
Assign tasks, monitor performance, and ensure goal setting and service-level agreements (SLAs) are met.
Monitor ticketing systems to ensure timely follow-up and resolution of issues.
Establish and maintain protocols for issue escalation and resolution.
Ensure that all customers receive high-quality service support.
Address and resolve complex or high-priority issues that frontline helpdesk staff cannot handle.
Measure customer satisfaction through surveys or feedback and work to improve service quality.
Identify areas for improvement in helpdesk operations, from ticket resolution time to customer service.
Implement new tools, processes, and technologies to improve efficiency and the end-user experience
Ensure continuous improvement in the corporate helpdesk team’s skill sets and capabilities.
Budgeting and Resource Management
Disaster Recovery and Contingency Planning to ensure smooth operations
Provide excellent and exceptional customer service to corporate client through phone, digital channels, face to face meetings
Other assigned tasks by line manager

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Male/Female

职位要求

Bachelor’s degree in financial and banking, business management, or a related field is usually preferred.
Minimum 7 years of experience in Customer Service, Contact Center or Relationship Manager support in banking industry or related field, with at least 3 years in a managerial or leadership position.
Leadership Skills: Ability to manage a team, resolve conflicts, and motivate staff.
Customer Service Expertise: Strong knowledge of call center, complaint resolutions, case management, and customer relationship.
Problem-Solving Abilities: Ability to quickly diagnose and solve issues.
Communication Skills: Strong written and verbal communication skills to interact with both technical and non-technical employees.
Time Management: Ability to prioritize tasks and meet deadlines effectively.
Project Management: Experience with managing projects related to corporate helpdesk service or Contact Center operations.

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Rewards for over performance

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