The Senior Officer, Ticket Operation, is mainly responsible for handling tour ticket booking (GIT/FIT) both as
plan and ad hoc from Destination Operation, providing the best available tour ticket options in flight schedule
preference and cost efficiency.
JOB SCOPE

• Within World Pop Travel & Tour Group Co., Ltd., this role is responsible for executing and managing tour ticket booking operations (GIT/FIT) for TSS, TSP, and MICE segments.
• The Senior Officer ensures timely and accurate bookings in alignment with operational plans and supports cost-effective travel arrangements by coordinating with ticket suppliers and internal departments.

KEY ACCOUNTABILITIES

• Handle GIT & FIT ticket booking of assigned destinations for TSS, TSP & MICE
• Negotiate with ticket suppliers for the best available cost & conditions
• Collaborates with Destination Operation team, Sales & Service in controlling the ticket deadlines, ensuring that all tour tickets are well utilized for efficient cost optimization
• Check & provide ticket fares & flight information as request from Dest. Op, Sales & Service.
• Assign flight seats for tour customers
• Control multiple airline B2B accounts’ balances & its ticketing reports
• Input ticket booking information in GIP & GIT
• Daily update master list report in share drive
• Daily update ticketing summary to FND
• Prepare monthly tour ticketing report
• Other tasks assigned by immediate supervisor

Education:

• Bachelor degree in business administration, preferably Tourism and Hospitality Management.

Experience:

•  A minimum of 2 years of relevant working experience.

MS Office and Software:

• Proficiency in Microsoft Office programs, such as Word, Excel, PowerPoint, Outlook, and Sabre systems

Other Skills

• Good command of communication in both Khmer, English, and Chinese is a plus
• Proficiency in Microsoft Office programs, such as Word, Excel, PowerPoint, Outlook, and Sabre systems
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Demonstration of a high level of integrity and professionalism