Senior Platform And Experiences Officer

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Senior Platform And Experiences Officer

(Business Analyst)

Canadia Bank

Doun Penh | Phnom Penh

1 帖子

在此申请

公司简介该公司的职位 15

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Senior Platform And Experiences Officer

Canadia Bank, Doun Penh | Phnom Penh

在此申请

Senior Platform And Experiences Officer

Canadia Bank

在此申请

Senior Platform And Experiences Officer

(Business Analyst)

Canadia Bank

Cambodia - Phnom Penh

Doun Penh | Phnom Penh

1 帖子

2 天前

在此申请

经验水平

Experienced Non-Manager

工作职能

IT Hardware, Software

就业行业

Banking/ Insurance/ Microfinance

工作类型

Full Time

职位描述

An Exciting Opportunity for ...

Ensure the requirements are captured, maintained, managed, and tracked and validate the requirements are understood and estimated.
Work closely with the marketing team to prepare all marketing materials for support product deployment.
Generate a report of all feedback and issues happening after product deployment and report to the head department.
Work closely with the marketing team to prepare all marketing materials/announcements for support product enchantment.
Oversee end-to-end product issue management and operational support across digital platforms.
Act as the primary operations owner for digital product issues across frontend & backend systems, and coordinate with diverse IT teams, CTG, and operations teams.
Investigate incidents and root causes.
Track resolution timelines.
Prevent recurring system issues.
Continuous Improvement & Operational Readiness.
Monitor and identify gaps in processes, systems, and training.
Able to have a new initiative to propose for next implementation improvements to enhance platform stability, operational efficiency, and user satisfaction.
Cross-Functional / Stakeholder Coordination.
Support ongoing digital transformation initiatives across the Bank.
Oversee end-to-end resolution of merchant product issues, ensuring timely escalation and root cause check, and keep updating status till close.
Support to communicate for merchant platform updates (internal related staffs only), including new features, issue announcements, and resolutions.