Training Assist in managing, training and developing the team of trainers and executives Assist in assessing and analyzing the learning needs and formulating training strategies Assist in developing Company Total Learning Plan Develop and implement training programs and curriculum Conduct all in-house on- and off-site training sessions Support the planning/scheduling and coordination of training session Identify and recommend additional training courses for employee development Plan and conducts training and skills assessments Evaluate the effectiveness of trainee evaluation process Review and audit the skills of trainers and coach Manage training providers and ensure quality of trainers. Assess training effectiveness and take follow-up actions where necessary Translate documents, emails, and others from English to Khmer and vice versa Other duties and projects as assigned Outlet quality and service audit Coordinate, plan and conduct audits on outlets for cleanliness, maintenance and service standards Plan, organize and monitor the auditing of product quality at the outlets Compile new and changes in existing product specifications and requirements
Participating in developing strategies for staff development. Developing internal training course and action plan. Research and develop on complementary courses. Evaluating the performance of staff in team. Supporting technical skills to Trainers. Develop and arrange training schedule for new staff. To participate and contribute knowledge and experience to build team capacity. Design Training Need Assessment for all staffs. Design and develop training programs based on both the company’s and the individual’s needs. Succession and talent planning project or talent spotting. Consider expenses of planned programs and keep within budget. Work with the different teams to produce programs that are satisfactory to all relevant parties in the company (i.e. department managers and the general manager) Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, etc.
1. Training and Development Conduct comprehensive training programs for new and existing baristas, covering coffee knowledge, brewing techniques, and customer service. Develop and maintain training materials, including manuals, checklists, and videos. Assess baristas' skills periodically and provide additional training as needed to maintain high standards. Coordinate with store managers to schedule ongoing training sessions and workshops. 2. Quality Assurance and Control Establish quality benchmarks for coffee preparation, presentation, and consistency in all locations. Conduct regular site visits to observe baristas, provide feedback, and ensure adherence to quality standards. Implement and monitor quality control procedures, including periodic taste tests and equipment maintenance checks. Track quality issues and initiate corrective actions to address deficiencies. 3. Product Knowledge and Innovation Stay updated on industry trends, new brewing techniques, and innovations in coffee culture. Support the introduction of new beverages by creating training materials and guidelines for consistent execution. Encourage a culture of continuous improvement and creativity among baristas to elevate the customer experience. 4. Compliance and Standards Ensure all baristas follow health, safety, and food handling regulations. Develop and implement standard operating procedures (SOPs) for barista tasks and quality control checks. Collaborate with the quality assurance and operations team to refine processes and establish best practices. 5. Reporting and Performance Metrics Maintain records of training, quality audits, and barista performance. Analyze customer feedback related to product quality and service to identify improvement opportunities. Prepare reports and summaries on training outcomes, quality metrics, and team performance.
- To support the Head Cake Chef in ensuring the highest standard of cake quality, creativity, and consistency. - Responsible for leading the daily cake production, supervising decoration quality, and training team members in professional cake-making and decorating techniques. Responsibilities: - Supervise daily cake production, from sponge preparation to finishing and decoration. - Execute and ensure the consistency of cake taste, texture, visual appeal, and portion size. - Lead the decoration process, ensuring all cakes meet brand standards and presentation guidelines. - Apply and train staff on advanced cake decoration techniques, including fondant, sugar art, piping, chocolate work, sculpted cakes, and themed celebration cakes. - Support the Head Cake Chef in developing new cake designs, seasonal products, and decoration ideas. - Check freshness and preparation quality of all ingredients, sponges, and decorative items - Prepare and organize mise en place for the following day’s production. - Control ingredient usage, manage stock rotation, and minimize wastage. - Conduct regular training for junior cake staff and trainees to enhance skills and efficiency. - Maintain hygiene, cleanliness, and safety standards in all cake production areas. - Perform daily, weekly, and monthly ordering of ingredients and packaging within assigned scope. - Evaluate subordinate performance and report feedback to the Head Cake Chef. - Ensure no expired or spoiled materials are used at any stage of cake production. - Coordinate with the warehouse and purchasing department for material and ingredient needs. - Maintain good teamwork and discipline among cake team members.
The Pizza Production Manager is responsible for overseeing daily production operations, ensuring high-quality pizza products, driving innovation through product development, and maintaining food safety and operational efficiency. This role requires strong leadership, knowledge of food manufacturing, and creativity in developing new pizza products to meet market demands and customer preferences. Key Responsibilities: 1. Production Management Oversee day-to-day pizza production processes (dough preparation, sauce, toppings, baking, packaging). Ensure compliance with production schedules, yield targets, and quality standards. Implement lean manufacturing and continuous improvement practices to optimize efficiency and reduce waste. Monitor inventory of raw materials and coordinate with procurement to ensure adequate supply. 2. Product Development & Innovation Lead the creation and testing of new pizza recipes, flavors, and product lines. Collaborate with R&D, marketing, and sales teams to align new product development with market trends and customer needs. Conduct sensory evaluations, shelf-life tests, and cost analysis for new products. Ensure new products comply with food safety regulations and company quality standards. 3. Quality Assurance & Food Safety Maintain strict hygiene, HACCP, and GMP standards in production areas. Conduct regular inspections and audits to ensure compliance with food safety and quality control policies. Address customer complaints related to product quality and implement corrective actions. 4. Team Leadership & Training Manage, coach, and develop the production team, ensuring high performance and adherence to SOPs. Provide training on new products, equipment, and production techniques. Foster a culture of teamwork, accountability, and continuous improvement. 5. Reporting & Budgeting Prepare and present production reports, KPIs, and product performance updates. Manage production budgets, labor costs, and resource allocation. Support strategic planning and capacity expansion initiatives.