Issue customer user locked on CAB app activation from any branch and outlet Maintain personal app user from any branch and outlet contact point for customers Handling customer message through Facebook chat, telegram and solve their problem Keep up to date with Bank’s product and marketing campaigns to ensure superior product knowledge Work with related department from Operations, Business to IT Department to make sure all customers enquiries, complaints and request are promptly fulfilled. Maintains professional and technical knowledge in contact centre operations management. Other duties as assigned by line manager.
Perform daily monitoring check list of all databases in primary to standby of data guard make sure data synchronization real time, and other database server Manager maintenance database and server analyze apply patch tuning performance database Support core banking system during EOD operation time. Responsible for preparing standard databases procedure and policy documents. Responsible for database backup, restore recover database Installation update databases software Oracle, SQL Server, Postgres, Maria DB OEM13c monitoring and other software related database. Manage and maintenance secure storage of databases backup OSB. Support create environment UAT all databases and support core banking, testing teams, create UAT RAC cluster DB, install Weblogic cluster flecube Troubleshooting any database problems. Control permissions and privileges object and users of databases. Preparing databases single instance, stand-by database, Database clustering and recovery of databases. Monthly, yearly restoring testing database from backup storage and from OSB storage Manage OS Solaris Sparc, Solaris x86, Linux, Window Server and SUN Hardware
Check and monitor the number of overdue customers of head office and branches. Prepare daily plan to visit overdue customer and summary the daily report after visit. Close follow up to all promised date overdue customer. Work closely with local authority and other sides to find other way to put a pressure to customer to pay off the loan. Issue and delivery the other letter such as reminding letter, demanding notice letter to customer and complaint letter to Sangkat/Khan Call alert and work very closely with sale team to follow up, solving and update overdue customers. Well preparation, organize and provide key strategic/technical to facilitate and settle the overdue customers. Receive any request of overdue, partial and pay off from sale team and submitting to management. Prepare plan to directly visit all overdue loan at other branches. Can work individually and in a team. Prepare and update daily/weekly and monthly reports on the status of overdue customer. Work other tasks which assigned from management.
Preah Sihanouk
1 week ago
Promote and sale loan products. Collect and investigate documents for loan assessment. Analyze borrowers’ business plans and financial status. Make field visit; appraise collateral and writ loan analysis report. Build and maintain good relationship with clients and authority officers. Perform other tasks as assigned by line manager.
Promote and sale loan products. Collect and investigate documents for loan assessment. Analyze borrowers’ business plans and financial status. Make field visit; appraise collateral and writ loan analysis report. Build and maintain good relationship with clients and authority officers. Perform other tasks as assigned by line manager.
Promote and sale loan products. Collect and investigate documents for loan assessment. Analyze borrowers’ business plans and financial status. Make field visit; appraise collateral and writ loan analysis report. Build and maintain good relationship with clients and authority officers. Perform other tasks as assigned by line manager.
Daily cash Balance Deposit, withdrawal of saving, current, and fixed account. Help western union, foreign currencies, TC, visa card, master card. Daily cash balance USD and KHR Prepare transaction for foreign exchange, TC, Visa card, Master card. Prepare banker check Check and balance the others currencies with report Control and prepare customer standing order. Other duties assigned by line manager
Conduct thorough needs assessment with stakeholder, including interview, workshops and survey Document detailed business requirement using various techniques, such as user stories, use cases and process flows Ensure that requirement is clear, concise and traceable Analysis existing business processes to identify inefficiencies and areas for improvement. Develop process models and documentation to illustrate current and proposed process. Recommend process improvement and solution to optimize business operation. Work closely with branch support, developers, testers and other to ensure alignment and understanding of requirement Resolve conflicts and negotiate solutions to ensure project success Assist planning and execution of the project including creation of project plans and timelines.
Growing a strong deposit base with high net worth individuals within the community Developing personal relationship with high net worth individuals, influencers to help drive business growth Manage Premium lounge and ensure the highest quality of service is offered Identify the benefit offering as a package and make recommendation to line manager Others duty as assigned by line manager