Develop strategies and tactics to get the word out about company and drive qualified traffic to our front door. Deploy successful marketing campaigns and own their implementation from ideation to execution. Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis. Produce valuable and engaging content for our website and blog that attracts and converts our target groups. Build strategic relationships and partner with key industry players, agencies and vendors. Build strategic relationships and partner with key industry players, agencies and vendors. Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely. Oversea and approve marketing material, from website banners to hard. Other tasks assigned by management.
Product Management Define product strategies and roadmaps aligned with market trends and customer needs. Coordinate with marketing, sales, and design teams to ensure successful product launches. Conduct market and competitor analysis to identify new opportunities. Manage product performance, lifecycle, and continuous improvement. Procurement & Sourcing Develop procurement strategies to support business goals and operational needs. Source and negotiate with local and international suppliers for materials, products, or services. Evaluate supplier performance based on quality, delivery, and pricing. Ensure compliance with procurement policies, ethical standards, and local regulations. Inventory & Cost Management Collaborate with inventory and logistics teams to manage stock levels efficiently. Monitor procurement budgets and implement cost-saving initiatives. Analyze procurement budgets and implement cost-saving initiatives. Analyse procurement data to optimize spend and improve efficiency. Other tasks assigned by management.
Oversee all after-sales service operations, including installation, maintenance, repair, and warranty handling for kitchen appliances. Lead and manage a team of service technicians and customer service staff. Ensure timely and high-quality service delivery to customers, with a focus on satisfaction and retention. Handle escalated customer complaints and provide appropriate solutions promptly. Monitor service KPIs and generate performance reports (e.g., response time, repair rate, customer feedback). Manage service inventory, spare parts, and tools to ensure availability and cost control. Coordinate with the sales team to support customer expectations and resolve issues. Develop and implement service protocols, training, and safety guidelines for the team. Liaise with manufacturers or distributors for technical support and warranty claims. Promote a service-first culture and continuously improve service processes.
Meeting and communicate with Chinese-speaking clients to understand design requirements, preferences, and budget. Develop creative and functional design concepts, mood boards, and layouts. Prepare 2D/3D drawings, floor plans, and detailed design presentations. Coordinate with suppliers, contractors, and vendors, including Chinese-speaking partners. Source and recommend materials, furniture, and décor elements. Ensure projects are completed within budget, timeline, and quality standards. Conduct site visits to monitor progress and ensure design compliance. Translate and interpret between Chinese and local team members when needed. Stay updated with current design trends, materials, and industry practices. Support the management team with any additional design-related tasks.
Recruitment and Selection Training and Development Performance Management Compensation and Benefits Employee Relations Compliance and Legal Responsibilities Strategic HR Planning HR Information Systems Fixed Assets Management Other tasks assigned by management