Job Summary Lead the overall operations of ORIENDA INTERNATIONAL HOSPITAL in Phnom Penh, ensuring high-quality patient care, strong business performance, and efficient cross-department coordination. This role oversees strategy, service excellence, compliance, and team leadership. Key Responsibilities ● Provide strategic direction and manage daily hospital operations across all departments. ● Drive service quality, patient satisfaction, and operational efficiency. ● Lead department heads to achieve performance, financial, and growth targets. ● Ensure compliance with healthcare standards, policies, and regulatory requirements. ● Oversee budgeting, resource planning, and cost control to support business objectives. ● Build a positive workplace culture focused on teamwork, accountability, and excellence. ● Strengthen relationships with doctors, staff, patients, partners, and stakeholders. ● Monitor key operational metrics and implement improvements where needed.
Position : Customer Service Officer (Chinese Speaking) Department : Patient Relation Location : Orienda International Hospital Reports to : Customer Service Supervisor / Manager Job Summary The Customer Service Officer (Chinese Speaking) is responsible for assisting Chinese-speaking patients and visitors by providing professional customer service, coordinating hospital services, and ensuring a smooth patient experience. The role acts as a communication bridge between patients, doctors, and hospital departments. Key Responsibilities Provide customer service support to Chinese-speaking patients and visitors. Assist patients with registration, appointment scheduling, and hospital inquiries. Translate and interpret communication between patients and medical staff when necessary. Guide patients through hospital procedures and services. Handle patient concerns, complaints, and feedback in a professional manner. Coordinate with medical departments to ensure smooth patient service. Provide information about hospital services, doctors, and treatment programs. Maintain accurate patient service records and reports. Ensure patient confidentiality and comply with hospital policies.