The Manager, Database Administration will be responsible for monitoring, maintenance, and operational support of our Prince Bank databases. A minimum of 5 years of experience working with various database management systems Oracle, MS-SQL, MySQL and Postgres, etc. Configuration of Real Application Cluster and Active Data Guard for Managing Database High Availability. Experience with Oracle, MS SQL, MySQL, and PostgreSQL database administration Upgradation and migration of Oracle Database from 12C to 19C. Performance monitoring database Console, Oracle Enterprise Manager 13C. Develop, manage, and test backup and recovery plans. Have experience in Oracle Database 12c,19c & above, MS SQL server, MySQL, MongoDB, MariaDB, and PostgreSQL Configuring HA/replication in MySQL, MS SQL, and Mongo DB. Define and document scope changes during the project life cycle. Design a system for new requirements and specify impacts against the existing programs.
Make sure excellent customer service is provided at a satisfactory level and support the branch to drive the deposit target and customer acquisition. Assist the Branch Manager in attaining the established branch's target and proactively develop marketing strategies to improve branch performance as well as to gain more market share. Implement these strategies and brief the staff on new policies and practices that need to be adopted. Assist the Branch Manager in monitoring the expense and budget planning to ensure it aligns with the budget approved and effectively. Monitor and manage the day-to-day operations of the branch and resolve any problems/conflicts faced by the staff in discharging their duties, Reinforce staff to follow the bank's disciplinary action, to practice professional discretion, to reinforce internal/external relationships, and to adhere strictly to the bank's Code of Conduct. Assist the Branch Manager in creating a friendly environment in the branch that keeps both customers and staff happy. Enforce and monitor staff to comply with the bank's process and policy to reduce errors, and improve audit rating, and quality of work. Provide coaching and training to staff under supervision of the new product & service, policy, guideline, etc. to make sure they can implement it effectively. Assist BM and team to manage and monitor branch cash to ensure no loss or unbalance. Assist BM in being responsible for the branch and staff security to minimize bank risks. Perform other tasks assigned by the line manager.
Senior Officer, Core Banking System is responsible for providing solutions, parameterizing and setup new products, and changing basic maintenance and new products to improvise on the banking requirements. System maintenance and product setup based on requests from stakeholders. Involved in Core banking (CBS) to the Reporting system (RS) that they Develop a system in-house, ATM, and digital-related activities and handle these modules completely and monitor activities and guide them accordingly. Looking into the Core Banking and reporting issues and providing required solutions in time, tuning the performance, and training the staff and the team on the related functionality and required skills. Consolidated all issues and raised them to the software vendor and sent the resolution back to the users. Review and respond to issues with solutions to users related to the FLEXCUBE Core Banking system.
The Manager, Digital Business Support’s responsibility is to ensure the team has test cases for product enhancement. Those include developing and implementing quality assurance policies, conducting test cases and inspections, identifying issues, processes, or tested issues, and proposing solutions. Identify opportunities for process improvement and digital innovation. Ensure projects of digital business product enhancement are completed on time within scope Analyzing customer interactions and trends to identify areas for improvement and to measure performance metrics. Monitor customer feedback on digital business products and services and adjust strategies accordingly. Ensure compliance with relevant regulations and industry standards eAccount management and complaint resolution management Communicate progress and updates on digital initiatives to stakeholders.
This role is to support in providing the first level Product & Service guidance with assistance to customers on phone then to sell customer on new AC opening, Loan and Deposit then refer to branches. Conduct outbound call finding customer for account opening/loan. Conduct outbound call informing customer of any new product or promotion. Ability to consult the customer for banking product to fit customer need. Handle customer inquiries over the phone, reply email and Facebook to execute the SLA. Manage and resolve customer complaints; make sure all the complaints solved with a proper record. Identify and escalate priority issues with proper action. Perform regular follow-up customer calls where necessary. Build good relationships and support internal staff for each related task to ensure Contact Center service is satisfied both internally and with customers.
The Manager, Credit Analyst position is accountable for conducting assessments on loan applications, periodic credit reviews of existing customers, and conducting on-site visits for necessary cases, including suspicious cases, and accordingly providing. This role also includes ad-hoc support to the supervisor. To conduct credit assessment on proposal from Branch for Approvers To prepare ad-hoc reporting and/or regular reporting for supervisors and head of department To support other ad-hoc tasks assigned by supervisors and head of department
Leading the card business and operations, driving growth and profitability, enhancing user experiences, and ensure smooth daily operations and payment, schemes reconciliation & settlement, fraud detection, card promotions and card project enhancement and implementation. Develop and execute strategy for the card portfolio, ensuring alignment with overall business objectives. Lead and manage all aspects of the card business, including product development, project management, marketing, and operations. Grow card user base, increase spending, and enhance card profitability through targeted initiatives and innovative strategies. Oversee card issuing and embossing operations to ensure timely and high-quality production. Manage schemes and general ledger reconciliations to ensure accuracy and compliance. Monitor fraud detection processes to maintain zero losses for both the bank and cardholders, implementing preventative measures as necessary. Address disputes and complaints efficiently, ensuring customer satisfaction and retention. Analyze market trends and competitive landscape to drive innovation and identify new opportunities. Foster relationships with key stakeholders, including partners, vendors, regulators, and internal teams, to optimize card offerings. Oversee day-to-day card operations, ensuring efficiency, compliance, and exceptional customer service. Drive initiatives to enhance user experience and increase customer engagement and satisfaction. Lead and mentor the cards team, promoting a culture of excellence
Develop and update existing credit review procedures Prepare lessons learnt from significant NPL cases and brief related stakeholders Reviewed selective NPL cases following the current procedure Manage and prepare lesson reports of the issues found and share them with related stakeholders to improve the quality of the application. Review and check NPL case as per guideline Manage and control credit-related fraudulent of bank Arrange and Prepare credit review reports for management and ad-hoc requests as required by related stakeholders. Recommend the changes in credit-related processes to reduce the bank's credit risk profile. Stay abreast of industry trends, regulatory changes, and best practices in credit risk management.
This role is responsible for Manage for Loan NPL under Branch Control And loan overdue from bucket 30 days. Control for loan overdue for a bucket from 30 days by directly contacting clients and finding solutions to solve the overdue. Review and Evaluate the NPL case Prepare Proposal for Court Proceeding Work with competent authorities or professional agents to take possession and/or disposal of the assets or properties to optimize the net recovery. Present the NPL case with competent authorities or panel lawyers if needed. Prepare the issuance of a Notification or Demand letter. Work with Public Affairs to assist the NPL case PIC in establishing working relationships and working with