• Supervise survey team operations and task allocation. • Conduct route validations, equipment site inspections, and obstacle identification. • Coordinate with planning team for design adjustments. • Prepare detailed reports, drawings, and photographic documentation. • Secure local permissions and community access when required. SCOPE OF WORK: • Field data collection for new network routes and upgrades. • Documentation of all surveyed elements using GIS or CAD. • Coordination with authorities and local communities. • Survey accuracy audits and verification processes.
Design and review power systems and grounding for telecom equipment. Coordinate with energy providers for infrastructure connection. Lead testing, commissioning, and maintenance of power systems. Support teams with electrical fault diagnosis and resolution. Ensure adherence to local codes and company standards. Scope of Work: End-to-end electrical system responsibility for fiber network. Documentation of as-built drawings, SLDs, and load calculations. Electrical support for site commissioning and upgrades. Training of field staff in electrical safety practices.
• Create and revise fiber network plans (FTTx, backbone). • Generate BoQ, fiber routes, and technical drawings. • Collaborate with survey and field teams for feasibility analysis. • Conduct capacity planning and route optimization. • Maintain and update fiber database and documentation. SCOPE OF WORK: • Design of active and passive network components. • Review and update technical specs based on project feedback. • Integration of GIS/CAD data into planning platforms. • Pre-implementation support and troubleshooting assistance.
• Perform fiber cable splicing, terminations, and testing. • Install ONTs, splitters, ODFs, and other network devices. • Diagnose and repair customer connectivity issues. • Document work orders and submit installation reports. • Follow all safety and quality standards on-site. SCOPE OF WORK: • Field installation and service activation for FTTx customers. • Basic network troubleshooting and fault rectification. • Technical support during planned maintenance and outage recovery. • Equipment handling, testing, and reporting.
S.I NET is a specialist Internet and Telecom Service Provider in Cambodia with strong focus on engineering excellence and reliable support. S.I NET is one of the main providers with nation-wide Fiber, DWDM, SDH, and Metro Ethernet backbone. We own and operate over 200 active network POPs across the country not only in the main cities and provincial towns, but also in remote districts and villages. We are looking for qualified candidates to join our growing team for the position of Technical Support Officer based in SihanoukVille Provide technical support to customers for their internet connection Solve customers issue related to the company service Assist customers on router configuration and email Assist to install connection and restore fiber service for customers Job assigned by supervisor
• Supervise survey team operations and task allocation. • Conduct route validations, equipment site inspections, and obstacle identification. • Coordinate with planning team for design adjustments. • Prepare detailed reports, drawings, and photographic documentation. • Secure local permissions and community access when required. SCOPE OF WORK: • Field data collection for new network routes and upgrades. • Documentation of all surveyed elements using GIS or CAD. • Coordination with authorities and local communities. • Survey accuracy audits and verification processes.
Manage and lead regional field teams and operations. Supervise fiber installation, maintenance, and upgrade projects. Coordinate with planning, engineering, and procurement units. Implement safety and quality standards in the field. Oversee field audits, incident investigations, and performance evaluations. Scope of Work: Strategic leadership across all regional field operations. Align infrastructure rollouts with business and technical goals. Lead field staff training, hiring, and performance reviews. Plan budgets, track KPIs, and report to senior management.
1. Team Leadership & Coaching • Supervise a team of Regional Sales Executives, Sales Agents, and Promoters. • Train staff on: o Sales techniques o Product knowledge o CRM and reporting tools o Installation scheduling and paperwork • Conduct regular team meetings and field coaching to improve performance. 2. Regional Sales Management • Develop and execute sales plans to meet monthly and quarterly regional targets. • Allocate territory coverage for team members (villages, districts, towns). • Monitor individual and team performance and provide corrective actions if targets are not met. 3. Market Development & Strategy • Identify and prioritize new buildings, residential areas, businesses, and institutions for ISP service expansion. • Build relationships with local partners, property owners, and community leaders. • Support the launch of local campaigns or promotions in collaboration with marketing. 4. Coordination with Technical & Coordinator Teams • Schedule installation jobs with the technical field team after each sale. • Ensure sales team collects full and accurate documentation (ID, contract, payment info). • Follow up on pending installations and customer feedback. 5. Reporting & Compliance • Ensure daily sales activities are logged in the CRM or other tools. • Submit weekly and monthly reports on sales results, team status, and market updates. • Enforce company policies and ethical sales conduct.
1. Prospecting & Lead Generation • Actively search for new customers through door-to-door visits, phone calls, online leads, referrals, and field canvassing. • Focus on residential areas, small businesses, apartment buildings, and small offices. • Maintain and update a personal sales pipeline daily. 2. Product Promotion & Demonstration • Explain internet packages, speeds, coverage, pricing, promotions, and value-added services to potential customers. • Help customers compare different plans and choose one that fits their needs. • Demonstrate how to do speedtest. 3. Sales & Contract Closing • Present and explain quotations and terms & conditions. • Complete all contract forms, identity verification, and payment method. • Coordinate with service coordinator team for installation scheduling. 4. Customer Follow-up • Follow up on leads, pending decisions, and ensure successful installation and activation. • Gather customer feedback and upsell services like speed upgrades, Wi-Fi extenders, or static IPs. • Maintain good relationships to encourage referrals or future sales. 5. Daily Reporting • Report daily performance (new leads, deals closed, follow-ups) to the Sales Supervisor or Manager. • Use the company’s CRM to log activities, contacts, and sales progress.