The incumbent is responsible for leveraging the expertise in cyber security solutions and busi-ness development to identify customer needs, design tailored solutions, and drive sales growth within the cyber security domain. You will act as a trusted advisor, translating complex tech-nical requirements into actionable solutions that deliver on customer objectives. You will also play a key role in crafting compelling proposals and presentations, ensuring successful client engagement. Proven track record in Pre-Sales, IT Outsourcing, Marketing and Alliances Core Competence in Business Development in the area of “Cyber Security Solutions” for Infrastructure (Datacenter, End User, Network, Cloud and Mobility) and/or managed security services-based engagements. Building a trusted relationship with customers as a Trusted Advisor for Cyber Security; identifying and analyzing customer challenges and specific technical and business requirements; proposing customer-specific solutions, starting with the selection of technologies and products, through solution scoping, to the business case, including a TCO and ROI analysis, to create the highest possible customer satisfaction. Translating requirements and proposed solutions into concrete service packages; representing the client and their requirements to internal stakeholder within Axiata; responding to calls for tender and preparing client specific offers and value propositions. Advising the sales units on the positioning of our Cyber Security portfolio & the identification of relevant stakeholders within our clients' organization Content development of customer-specific cyber security roadmaps or business planning together with sales and client management. Perform other tasks as assigned by Management.
Enterprise business segment is a growing market and strategically important for Smart Axiata to expand and transformation from Telco to Techo. The Technical Account Manager makes a key contribution in supporting customers from Connectivity, Network Security, Manage Service up to ICT products and service, daily support Enterprise Sales team as well as to ensures the process, coordinate with other department team specially monitoring and tracking project update, weekly and monthly. Aside from this purpose they also play an important role in supporting the communication of customer’s connection installation and implementation as well as provisioning. Technical Account Leadership: Act as the primary technical advisor for a portfolio of enterprise customers, ensuring their ICT infrastructure and solutions are fully optimized. Build and maintain strong, trusted relationships with key customer stakeholders, including IT managers and C-level executives. Understand customers' business goals, technical environments, and challenges to offer tailored ICT solutions that align with their needs. Solution Design and Deployment: Collaborate with internal teams to design and implement ICT solutions, including network infrastructure, cloud services, cybersecurity, and enterprise applications. Oversee end-to-end deployment and integration, ensuring projects are completed on time, within scope, and to customer satisfaction. Provide guidance on the best practices for deploying, managing, and scaling ICT solutions to meet customer requirements. Technical Support and Troubleshooting: Provide advanced technical support, troubleshooting complex issues related to ICT solutions, including networking, cloud, virtualization, and cybersecurity. Manage and resolve escalated technical problems, ensuring quick resolution and customer satisfaction. Proactively identify opportunities to improve customers' ICT performance and prevent is-sues before they arise. Customer Success and Retention: Drive the overall success of customers' ICT environments by ensuring that all services are running smoothly and efficiently. Track and measure key performance indicators (KPIs) related to system performance, customer satisfaction, and solution uptime. Develop and deliver periodic reviews and reports to customers, outlining the health of their systems, any issues, and recommended improvements. Strategic Guidance and Consultancy: Provide strategic technical guidance to clients, advising them on how to leverage new technologies and trends, such as cloud computing, automation, and AI, to improve their business operations. Help customers with long-term planning, including roadmap development, capacity planning, and technology upgrade strategies. Escalation Management: Manage high-priority escalations, ensuring timely resolution and effective communication with both customers and internal teams. Work closely with internal technical teams, including network engineers, solution architects, and product managers, to ensure the successful resolution of issues. Knowledge Transfer and Training: Provide ongoing technical training and knowledge transfer to customers, ensuring they are equipped to manage and maximize their ICT solutions independently. Develop customer-facing documentation, including guides, FAQs, and best practice re-sources. Collaboration and Cross-Functional Support: Collaborate with sales, product development, and engineering teams to ensure alignment between customer needs and product offerings. Provide technical feedback from customers to drive product improvements and innovation. Continuous Improvement: Stay current with emerging ICT technologies, industry trends, and best practices to continuously improve customer solutions. Actively contribute to the development of internal processes, tools, and resources to enhance service delivery and operational efficiency. Building relationships: Working with customers to build strong relationships and ensure customer satisfaction Tracking metrics: Keeping track of account metrics and reporting on product performance to stakeholders Identifying growth opportunities: Identifying areas for improvement and growth and upselling or cross-selling our products or services. Managing cases: Making sure customer cases get the attention they need, and handling cases personally or assigning them to others Learning customers’ setup, typical workflows, goals, and how they (can) use your products or services to better serve their tasks and goals. Helping customers attain value from the products or services they’ve purchased, ideally assisting them in gaining more value than they anticipated. Assisting sales and marketing with information about product specifications. Monitoring common technical support questions and creating scripts for handling those support requests on a scale. Writing and editing SOP if needs, related to connectivity, ICT. Identify solutions to reduce support costs and analyze customers’ needs and suggest up-grades or additional features to meet their requirements. Liaise with the sales department to win new business and increase sales.
This role is to support Head of Enterprise Product Portfolio Management in creating and managing mobile and big data product propositions that drive growth and deliver value to customers. Product Proposition Development:Define and develop compelling propositions for mobile and big data products that address market needs and customer pain points. Create product roadmaps, including new features and enhancements, to drive competitive advantage and revenue growth. Market and Customer Insights:Conduct market research and analysis to understand customer requirements, industry trends, and competitive positioning. Utilize customer feedback and data to refine product propositions and drive product innovation. Product Lifecycle Management:Manage the entire product lifecycle for mobile and big data solutions, from initial concept through launch and ongoing performance management. Collaborate with cross-functional teams to ensure timely and successful product delivery and support. Cross-functional Collaboration:Work closely with engineering, data science, marketing, sales, and operations teams to align product development with strategic objectives. Coordinate with external partners and vendors for technology integration and solution development. Performance Monitoring and Reporting:Monitor key performance indicators (KPIs) related to product performance, including user adoption, revenue, and customer satisfaction. Prepare and present regular reports on product performance, market trends, and strategic recommendations to senior management. Innovation and Technology Integration:Stay informed about emerging technologies and advancements in mobile and big data fields. Evaluate and integrate new technologies to enhance product capabilities and maintain market leadership. Customer Engagement and Support:Engage with key customers and stakeholders to gather feedback and ensure alignment with their needs. Develop and deliver product presentations, demos, and training materials to support internal and external stakeholders. Perform other duties as required.
We are seeking a highly motivated and results-oriented ICT Product Specialist to join our dynamic team. In this role, you will be responsible for the full product lifecycle of our ICT solutions, including data center, cloud, cybersecurity, and other enterprise-grade services. You will play a key role in developing and launching new products, improving existing services, and driving customer satisfaction. Product Strategy & Development Develop and execute product strategies for ICT solutions, aligned with market trends, customer needs, and company objectives. Conduct market research and competitive analysis to identify new product opportunities and optimize existing offerings. Define product requirements, pricing, and go-to-market plans. Collaborate with engineering, marketing, sales, and operations teams to ensure successful product launches and ongoing management. Product Lifecycle Management Monitor key performance indicators (KPIs) such as market share, customer satisfaction, and revenue growth. Analyze customer feedback and market trends to identify areas for product improvement. Manage product updates and enhancements throughout the product lifecycle. Ensure product compliance with relevant regulations and industry standards. Understand customer needs and preferences to develop and deliver products that meet their expectations. Advocate for the customer within the organization and ensure their voice is heard in product decisions. Identify and address customer pain points to improve the overall customer experience. Innovation, Collaboration & Communication: Explore and evaluate new technologies and trends in the ICT market, including cloud computing, edge computing, artificial intelligence, and the Internet of Things (IoT). Collaborate effectively with cross-functional teams, including engineering, marketing, and sales to drive innovation and improve product offerings. Communicate effectively with both technical and non-technical audiences, including stakeholders, developers, and customers. Present findings and recommendations to senior management.
Support Talent and Organizational Development team by providing administrative support through learning and talent development, talent activities and learning and development. Administer and manage the report of learning and development by providing timely and accuracy to department heads. Support on daily operations under L&D and Talent team by assisting and coordinating Talent and OD team related activities including communicating and dealing with employees. Administer of learning platforms and systems for reporting, designing learning journey and updating the report. Support operational processes, day-to-day operations and provide information to teams around processes and workflows. Be responsible to execute any assignments which are assigned by Talent and Organizational Development team.
To manage event sale team performance and grow business in each territory by monitoring and supervising the event sales officer’s performance and trade marketing executive performance. Update competitor feedback of each territory to cluster head. Role and Responsibilities Trade Marketing Management: Manage subordinates to deploy Smart branding in your cluster according to business required and instructed by Cluster Head. Prepare route plan for trade marketing to achieve target in daily/weekly/Quarterly Monitor the plan and report to cluster head based on trade marketing feedback. Coordinate with HR to request/recruit freelancers and do the staff request to support the team to deploy branding. Coordinate with HR to collect attendance as well as follow up freelance payment. Prepare the material quality report that collect from channel sales and his team then set up a meeting with Marcom/Procurement to find solution Prepare the POSM requirement plan for cluster head to request to Marcom for production. Work with direct sales team to produce customized banner require to deploy at dealer as in-structed by cluster head. Allocated POSM by team/request and work with logistic to ensure all requested materials are received according to stock request. Other branding requested by channel team such as deployment of parasols or i-stands at dealer shop, Smart Shop and report back to cluster head. Event Sales Management: Looking for opportunity to grow subscriber in various location in cluster. Find potential shop and register as dealers in our sales system (ePOS DMS). Coordinate with direct sales team provide consistency service to recruited dealers. Arrange the plan for door-to-door event sales team to distribute free SIM at new site location, drop market share location and unprofitable site. Ensure that event sales team execution with performance and according to the framework. To engage with local key influencer to build relationship and create Smart community in various location of the cluster. Collect the community feedback such as product requirement, branding opportunity and network requirement and report to cluster head
We are looking for a data-savvy professional to help us understand customer needs, spot market opportunities, and drive business growth. This role uses research and data analysis to guide the development and improvement of products and services. You’ll also investigate unusual trends in performance and support decisions with strong evidence. Role & Responsibilities Data driven proposition design Leverage customer segmentation, usage patterns, churn data, and NPS to inform proposition design. Translate data insights into actionable recommendations to improve commercial performance. Monitor competitor moves and industry trends to benchmark and differentiate Smart’s offerings. Recommend improvements to products and services based on data. Customer and market analytics Research market trends and customer behaviour to find new business opportunities. Analyse complex data to uncover actionable insights Design research methods to test new product or service ideas. Leverage customer segmentation, usage patterns, churn data, and NPS to inform proposition design. Translate data insights into actionable recommendations to improve commercial performance. Monitor competitor moves and industry trends to benchmark and differentiate Smart’s offerings. Create clear reports and visualizations to present findings. Detect unusual performance issues and investigate root causes. Set up feedback tools to learn from customers and improve offerings. Business Case & Financial Evaluation Develop detailed business cases for new offers and strategic initiatives, including revenue forecasting, cost modelling, and ROI estimation. Work closely with Finance and Commercial Planning to validate assumptions and secure internal approvals. Recommend pricing strategies based on margin, customer elasticity, and market bench-marks. Post-Launch Performance & Optimization Track and analyse performance KPIs (acquisition, ARPU uplift, churn, ROI). Conduct post-launch reviews to assess actual vs. forecasted performance. Iterate on offers and campaigns to maximize long-term value and improve retention. Coordinate with Digital, Sales, Customer Care, Product, and Network teams to ensure timely and successful launches. Work with teams across the company to turn data into strategic plans.
The Senior Data Analyst is to capitalize on the vast amount of data to provide a better customer experience, identify untapped business opportunities, and lead the data and analytics strategies in the organization. This is a hands-on role. Key Responsibilities and Duties: Identify challenges and opportunities that can be solved by data analytics, Machine Learning, or AI. Lead the insight discovery initiatives that provide new competitive advantages to businesses. Work closely with business users to provide insights through data and analysis. Deliver accurate insights, analysis, dashboards, and reports in a timely manner. Lead the Data Governance and Privacy initiatives. Implement new data technologies that can improve the and the organization's efficiency. Optimize schemas and data architectures. Monitor and analyze import KPIs. Write documentation for projects. Mentor the junior team members.
This role is responsible for driving the creation and development of consumer products that support the main revenue stream of the consumer business. It involves overseeing the end-to-end product lifecycle—from planning and execution to performance management—ensuring alignment with organizational strategies and objectives. The position also includes managing existing product performance, implementing necessary enhancements, and supporting operational tasks related to product development and delivery. Role & Responsibilities: 1. Research and Analysis Research and analyze market conditions for current prepaid products or services. Identify key competitor and consumer trends. Articulate market requirements and opportunities. Identify opportunities for new service innovation and enhancements for prepaid products. Collaborate with the research team regarding service development. 2. Product Planning and Management Determine new prepaid service specifications, packaging, and solutions that respond to changing consumer needs. Define the mid- to long-term roadmap for service development. Prepare necessary documentation to launch new services, including the Product Concept Paper, Business Case Proposal, and Product Development Document (PDD) with detailed product use cases to ensure accurate implementation. Execute pricing strategies and define service policies. Negotiate with suppliers and other relevant third parties as necessary. Oversee or propose future service developments where applicable. Coordinate and communicate with cross-functional teams to ensure timely and proper execution. Conduct UAT (User Acceptance Testing) or other relevant tests for new or existing products to ensure quality and functionality as designed, prior to product launch, to minimize service errors. 3. Product Marketing Work with the MarCom (Marketing Communications) team to develop marketing plans and event campaigns that generate service awareness and demand. Plan service launches in coordination with all involved parties. Liaise with the MarCom and Sales teams to effectively and efficiently promote or sell current and new services. Support Sales and Marketing with the necessary product knowledge and technical expertise. Deliver product presentations as needed. Collaborate with the training team to develop sales tools and training materials. Provide the Sales or CLM (Customer Lifecycle Management) team with the latest research and marketing insights to help close gaps and target the right segments. Implement the marketing plan in conjunction with all relevant departments. Drive continuous improvement in product performance and profitability. 4. Customer and End-User Support Manage prepaid service-related support, including user feedback and inquiries. Coordinate market research with relevant teams to gather customer and end-user feedback. Use market feedback to inform service refinements and ongoing development. Perform other tasks as assigned by the supervisor.