This role is responsible for driving the creation and development of consumer products that support the main revenue stream of the consumer business. It involves overseeing the end-to-end product lifecycle—from planning and execution to performance management—ensuring alignment with organizational strategies and objectives. The position also includes managing existing product performance, implementing necessary enhancements, and supporting operational tasks related to product development and delivery. Role & Responsibilities: 1. Research and Analysis Research and analyze market conditions for current prepaid products or services. Identify key competitor and consumer trends. Articulate market requirements and opportunities. Identify opportunities for new service innovation and enhancements for prepaid products. Collaborate with the research team regarding service development. 2. Product Planning and Management Determine new prepaid service specifications, packaging, and solutions that respond to changing consumer needs. Define the mid- to long-term roadmap for service development. Prepare necessary documentation to launch new services, including the Product Concept Paper, Business Case Proposal, and Product Development Document (PDD) with detailed product use cases to ensure accurate implementation. Execute pricing strategies and define service policies. Negotiate with suppliers and other relevant third parties as necessary. Oversee or propose future service developments where applicable. Coordinate and communicate with cross-functional teams to ensure timely and proper execution. Conduct UAT (User Acceptance Testing) or other relevant tests for new or existing products to ensure quality and functionality as designed, prior to product launch, to minimize service errors. 3. Product Marketing Work with the MarCom (Marketing Communications) team to develop marketing plans and event campaigns that generate service awareness and demand. Plan service launches in coordination with all involved parties. Liaise with the MarCom and Sales teams to effectively and efficiently promote or sell current and new services. Support Sales and Marketing with the necessary product knowledge and technical expertise. Deliver product presentations as needed. Collaborate with the training team to develop sales tools and training materials. Provide the Sales or CLM (Customer Lifecycle Management) team with the latest research and marketing insights to help close gaps and target the right segments. Implement the marketing plan in conjunction with all relevant departments. Drive continuous improvement in product performance and profitability. 4. Customer and End-User Support Manage prepaid service-related support, including user feedback and inquiries. Coordinate market research with relevant teams to gather customer and end-user feedback. Use market feedback to inform service refinements and ongoing development. Perform other tasks as assigned by the supervisor.
This role is to support Head of Enterprise Product Portfolio Management in developing and managing innovative converged connectivity and ICT products. Define and drive the product strategy for converged connectivity and ICT solutions, including voice, data, and multimedia services. Oversee the entire product lifecycle, from concept to launch and post-launch performance. Manage product updates, enhancements, and end-of-life decisions. Develop product roadmaps and ensure alignment with business objectives and market needs. Identify and evaluate emerging technologies and industry trends to enhance service offerings and operational efficiency. Conduct market research to identify trends, customer needs, and competitive landscape. Engage with customers to gather feedback, understand their needs, and ensure the product portfolio meets or exceeds their expectations. Work closely with engineering, marketing, sales, and operations teams to ensure successful product development and deployment. Coordinate with cross-functional to monitor product performance and analyze area for improvement. Coordinate with external vendors and partners for technology integration and support. Monitor and analyze product performance metrics, including revenue, market share, and customer satisfaction. Prepare regular reports and presentations for senior management on product performance and strategic recommendations. Perform other duties as required.
To manage event sale team performance and grow business in each territory by monitoring and supervising the event sales officer’s performance and trade marketing executive performance. Update competitor feedback of each territory to cluster head. Role and Responsibilities Trade Marketing Management: Manage subordinates to deploy Smart branding in your cluster according to business required and instructed by Cluster Head. Prepare route plan for trade marketing to achieve target in daily/weekly/Quarterly Monitor the plan and report to cluster head based on trade marketing feedback. Coordinate with HR to request/recruit freelancers and do the staff request to support the team to deploy branding. Coordinate with HR to collect attendance as well as follow up freelance payment. Prepare the material quality report that collect from channel sales and his team then set up a meeting with Marcom/Procurement to find solution Prepare the POSM requirement plan for cluster head to request to Marcom for production. Work with direct sales team to produce customized banner require to deploy at dealer as in-structed by cluster head. Allocated POSM by team/request and work with logistic to ensure all requested materials are received according to stock request. Other branding requested by channel team such as deployment of parasols or i-stands at dealer shop, Smart Shop and report back to cluster head. Event Sales Management: Looking for opportunity to grow subscriber in various location in cluster. Find potential shop and register as dealers in our sales system (ePOS DMS). Coordinate with direct sales team provide consistency service to recruited dealers. Arrange the plan for door-to-door event sales team to distribute free SIM at new site location, drop market share location and unprofitable site. Ensure that event sales team execution with performance and according to the framework. To engage with local key influencer to build relationship and create Smart community in various location of the cluster. Collect the community feedback such as product requirement, branding opportunity and network requirement and report to cluster head
To manage event sale team performance and grow business in each territory by monitoring and supervising the event sales officer’s performance and trade marketing executive performance. Update competitor feedback of each territory to cluster head. Role and Responsibilities Trade Marketing Management: Manage subordinates to deploy Smart branding in your cluster according to business required and instructed by Cluster Head. Prepare route plan for trade marketing to achieve target in daily/weekly/Quarterly Monitor the plan and report to cluster head based on trade marketing feedback. Coordinate with HR to request/recruit freelancers and do the staff request to support the team to deploy branding. Coordinate with HR to collect attendance as well as follow up freelance payment. Prepare the material quality report that collect from channel sales and his team then set up a meeting with Marcom/Procurement to find solution Prepare the POSM requirement plan for cluster head to request to Marcom for production. Work with direct sales team to produce customized banner require to deploy at dealer as in-structed by cluster head. Allocated POSM by team/request and work with logistic to ensure all requested materials are received according to stock request. Other branding requested by channel team such as deployment of parasols or i-stands at dealer shop, Smart Shop and report back to cluster head. Event Sales Management: Looking for opportunity to grow subscriber in various location in cluster. Find potential shop and register as dealers in our sales system (ePOS DMS). Coordinate with direct sales team provide consistency service to recruited dealers. Arrange the plan for door-to-door event sales team to distribute free SIM at new site location, drop market share location and unprofitable site. Ensure that event sales team execution with performance and according to the framework. To engage with local key influencer to build relationship and create Smart community in various location of the cluster. Collect the community feedback such as product requirement, branding opportunity and network requirement and report to cluster head
Overview To manage event sale team performance and grow business in each territory by monitoring and supervising the event sales officer’s performance and trade marketing executive performance. Update competitor feedback of each territory to cluster head. Role and Responsibilities Trade Marketing Management: Manage subordinates to deploy Smart branding in your cluster according to business required and instructed by Cluster Head. Prepare route plan for trade marketing to achieve target in daily/weekly/Quarterly Monitor the plan and report to cluster head based on trade marketing feedback. Coordinate with HR to request/recruit freelancers and do the staff request to support the team to deploy branding. Coordinate with HR to collect attendance as well as follow up freelance payment. Prepare the material quality report that collect from channel sales and his team then set up a meeting with Marcom/Procurement to find solution Prepare the POSM requirement plan for cluster head to request to Marcom for production. Work with direct sales team to produce customized banner require to deploy at dealer as in-structed by cluster head. Allocated POSM by team/request and work with logistic to ensure all requested materials are received according to stock request. Other branding requested by channel team such as deployment of parasols or i-stands at dealer shop, Smart Shop and report back to cluster head. Event Sales Management: Looking for opportunity to grow subscriber in various location in cluster. Find potential shop and register as dealers in our sales system (ePOS DMS). Coordinate with direct sales team provide consistency service to recruited dealers. Arrange the plan for door-to-door event sales team to distribute free SIM at new site location, drop market share location and unprofitable site. Ensure that event sales team execution with performance and according to the framework. To engage with local key influencer to build relationship and create Smart community in various location of the cluster. Collect the community feedback such as product requirement, branding opportunity and network requirement and report to cluster head
Overview To manage event sale team performance and grow business in each territory by monitoring and supervising the event sales officer’s performance and trade marketing executive performance. Update competitor feedback of each territory to cluster head. Role and Responsibilities Trade Marketing Management: Manage subordinates to deploy Smart branding in your cluster according to business required and instructed by Cluster Head. Prepare route plan for trade marketing to achieve target in daily/weekly/Quarterly Monitor the plan and report to cluster head based on trade marketing feedback. Coordinate with HR to request/recruit freelancers and do the staff request to support the team to deploy branding. Coordinate with HR to collect attendance as well as follow up freelance payment. Prepare the material quality report that collect from channel sales and his team then set up a meeting with Marcom/Procurement to find solution Prepare the POSM requirement plan for cluster head to request to Marcom for production. Work with direct sales team to produce customized banner require to deploy at dealer as in-structed by cluster head. Allocated POSM by team/request and work with logistic to ensure all requested materials are received according to stock request. Other branding requested by channel team such as deployment of parasols or i-stands at dealer shop, Smart Shop and report back to cluster head. Event Sales Management: Looking for opportunity to grow subscriber in various location in cluster. Find potential shop and register as dealers in our sales system (ePOS DMS). Coordinate with direct sales team provide consistency service to recruited dealers. Arrange the plan for door-to-door event sales team to distribute free SIM at new site location, drop market share location and unprofitable site. Ensure that event sales team execution with performance and according to the framework. To engage with local key influencer to build relationship and create Smart community in various location of the cluster. Collect the community feedback such as product requirement, branding opportunity and network requirement and report to cluster head
Preah Sihanouk
19 Sep 2025
To Visit Smart Dealer according to an assigned schedule To ensure daily stock reconciliation follow actual sales in sales record in ePOS To ensure all KPI points are met To ensure all dealer have safety stock sim , Smart Dealers App and EV sim in assigned territory To ensure that all point of sales (Poster, Leaflet, leaflet holder, parasol....) are well displayed and maintain at all dealers in assigned territory To ensure that all distribution gap are close in assigned territory To ensure all dealers are completes all information profile in ePOS in assigned territory To Monitor activities of competitors in their territory and timely reported to FSS To Build a strong relationship with Smart Dealer Recruit new dealer in their territory, problem solving and develop existing customer
This role is to support Head of Enterprise Product Portfolio Management in creating and managing mobile and big data product propositions that drive growth and deliver value to customers. Product Proposition Development: Define and develop compelling propositions for mobile and big data products that address market needs and customer pain points. Create product roadmaps, including new features and enhancements, to drive competitive advantage and revenue growth. Market and Customer Insights: Conduct market research and analysis to understand customer requirements, industry trends, and competitive positioning. Utilize customer feedback and data to refine product propositions and drive product innovation. Product Lifecycle Management: Manage the entire product lifecycle for mobile and big data solutions, from initial concept through launch and ongoing performance management. Collaborate with cross-functional teams to ensure timely and successful product delivery and support. Cross-functional Collaboration: Work closely with engineering, data science, marketing, sales, and operations teams to align product development with strategic objectives. Coordinate with external partners and vendors for technology integration and solution development. Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) related to product performance, including user adoption, revenue, and customer satisfaction. Prepare and present regular reports on product performance, market trends, and strategic recommendations to senior management. Innovation and Technology Integration: Stay informed about emerging technologies and advancements in mobile and big data fields. Evaluate and integrate new technologies to enhance product capabilities and maintain market leadership. Customer Engagement and Support: Engage with key customers and stakeholders to gather feedback and ensure alignment with their needs. Develop and deliver product presentations, demos, and training materials to support internal and external stakeholders. Perform other duties as required.
The Senior Solutions Architecture Specialist (Pre-Sales) is to make a key contribution in supporting customers from Connectivity, Network Security, Manage Service up to ICT products and service, daily support Enterprise Sales team as well as to ensures the process, coordinate with another department team specially monitoring and tracking project update, weekly and monthly. Aside from this purpose they also play an important role in sup-porting the communication of customer’s connection installation and implementation as well as provisioning. A. Solution Design and Deployment: Collaborate with internal teams to design and implement ICT solutions, including network infrastructure, cloud services, cybersecurity, and enterprise applications. Oversee end-to-end deployment and integration, ensuring projects are completed on time, within scope, and to customer satisfaction. Provide guidance on the best practices for deploying, managing, and scaling ICT solutions to meet customer requirements. Identifying gaps or problems in clients’ computer systems. Understanding the way in which different parts of the business model work together, including operating systems and application architectures. Establishing the client’s business strategy and technical needs. Developing IT solutions to meet those needs. Determining the cost implications of various solution options. Developing plans to show how options will work and discussing these with the client in an understandable way. Working on the changeover from an existing system to a new one and ensuring that the improved version works with existing systems. Making sure that the new solution meets industry regulation specifications. Giving technical advice to clients and maintaining ongoing relationships with them. Providing customer feedback in a timely manner to the production department to ensure that product development or modification meets the clients’ needs. Help customers with long-term planning, including roadmap development, capacity planning, and technology upgrade strategies. B. Knowledge Transfer and Training: Provide ongoing technical training and knowledge transfer to customers, ensuring they are equipped to manage and maximize their ICT solutions independently. Develop customer-facing documentation, including guides, FAQs, and best practice resources. C. Collaboration and Cross-Functional Support: Collaborate with sales, product development, and engineering teams to ensure alignment between customer needs and product offerings. Provide technical feedback from customers to drive product improvements and innovation. D. Continuous Improvement: Stay current with emerging ICT technologies, industry trends, and best practices to continuously improve customer solutions. Actively contribute to the development of internal processes, tools, and resources to enhance service delivery and operational efficiency. E. Building relationships: Working with customers to build strong relationships and ensure customer satisfaction