Tboung Khmum
1 day(s) ago
លក់សេវាកម្មអ៊ីនធឺណិតតាមផ្ទះដល់អតិថិជនគោលដៅ បង្កើនទំនាក់ទំនងជាមួយអតិថិជនគោលដៅ និងស្វែងរកអតិថិជនថ្មី ប្រមូលមតិកែលម្អលើទីផ្សារនិងរាយការណ៍ទៅអ្នកគ្រប់គ្រង ផ្សព្វផ្សាយសេវាកម្មអ៊ីនធឺណិត Smart@Home ដល់អតិថិជនជារៀងរាល់ថ្ងៃ ដោះស្រាយបញ្ហាជូនអតិថិជន និងផ្ដល់ព័ត៌មានផ្សេងៗនាពេលចាំបាច់
Operation, maintenance and configuration of MIFE/ESB/API layer platform and publishing APIs to MIFE. Support and participate in API design and specifications and integrated testing across sub system. Work closely with WSO2 system vendor, 3rd parties and stakeholders Assist in any tech issues related to API design/performance and API Gateway implementations To stabilize system performance, day to day monitor and alert to management for problem solving and escalating process Work within tight deadlines multi-task effectively Prepare reports on performance and technical key performance indicator Willing to work at night time if any operation required, 24h/7days on remote work and emergency onsite support.
Deploy, maintain and monitor servers, storages and the virtualization environment as well as applications to ensure timely provisioning, security compliance and high availability for company systems and applications. Collaborate with vendors to install server equipment in data centers within projects Execute project/task related to virtualization in order to enhance, upgrade, maintain and expand platforms to respond the business demand. Execute projects and tasks related to enterprise storage to support capacity demand, avail data protection, and high data availability. Monitor and respond to issues related to health and performance of servers, storage and virtualization environment. Replace faulty server parts and handle relevant matters with vendors. Apply system patches and enable security controls to minimize system vulnerabilities. Execute disaster drills to comply with BCM (Business Continuity Management) requirements and be at the proper level of disaster recovery preparedness. Perform system backup and restoration tasks. Support junior team members whenever needed. Support application/business team to deploy and publish applications on the Internet. Proposing ideas towards unification, simplification, and modernization of systems.
Kampong Chhnang
5 day(s) ago
លក់សេវាកម្មអ៊ីនធឺណិតតាមផ្ទះដល់អតិថិជនគោលដៅ បង្កើនទំនាក់ទំនងជាមួយអតិថិជនគោលដៅ និងស្វែងរកអតិថិជនថ្មី ប្រមូលមតិកែលម្អលើទីផ្សារនិងរាយការណ៍ទៅអ្នកគ្រប់គ្រង ផ្សព្វផ្សាយសេវាកម្មអ៊ីនធឺណិត Smart@Home ដល់អតិថិជនជារៀងរាល់ថ្ងៃ ដោះស្រាយបញ្ហាជូនអតិថិជន និងផ្ដល់ព័ត៌មានផ្សេងៗនាពេលចាំបាច់
Planning & Demand Management Specialist is to coordinate, plan, analyse and translate business requirement to technical teams. The role demands setup of project schedule, resources, vendor management, business analysis. Update project status to management and perform planning and demand managing from business users and deliver solution. Interface all stakeholders including sales and service, marketing, customer service and other related department for demand management and understand the business requirement, simplifying and translate it to technical requirement and vice versa. Manage resource and vendor to accomplish the project on time Business analysis, outlining problems, opportunities and solutions for business users Provide quarterly demand management report and strategy for roadmap solution Compile and weekly/monthly report KPI of all CIO infrastructures Conduct feasibility of Key Projects and Carry out Project Management works of Key CIO projects Consolidate current process to optimize the resources, time, and achieving work effectiveness and efficiency. Ensure compliance with established security policy.
The Prepaid Administrator is to administer, maintain, and optimize telecom systems (CBS, EVC, UVC, Provisioning, SOAIF, Mediation) to ensure accurate billing, seamless service provisioning, and high system availability. The role ensures the services operate efficiently while resolving technical issues, automating processes, and supporting business objectives. System Management & Configuration: Administer Convergent Billing System (CBS), Electronic Voucher Center (EVC), and Unified Voucher Center (UVC) for prepaid recharges, balance updates, and promotions. Configure and troubleshoot provisioning systems for activations, service modifications, and deactivations. Ensure smooth integration between SOAIF, Mediation, and other OSS/BSS platforms. Operational Support & Troubleshooting: Investigate and resolve prepaid service issues (e.g., failed recharges, balance discrepancies, provisioning delays). Monitor system performance, logs, and alarms to preempt outages. Collaborate with vendors and internal teams for root-cause analysis and fixes. Process Improvement: Identify and implement automation for prepaid workflows (e.g., voucher distribution, promotions, notifications). Test and deploy system upgrades, patches, and new features. Compliance & Reporting: Ensure prepaid systems adhere to regulatory and business policies. Generate prepaid usage, revenue, and fraud analysis reports for stakeholders.
Develop, configure and maintain fraud detection rules and controls within RAFM systems. Monitor fraud alerts, traffic patterns, and system activities to identify potential fraud and leakage. Investigate suspicious activities and escalate cases for timely resolution with required actions from responsible teams. Analyze fraud trends and provide the recommendations of corrective, preventive actions or mitigation plan if any. Develop and enhance fraud monitoring tools, reports, and controls, but not limited to the followings of fraudulent cases. Maintain the accuracy of data and reference information used in fraud management sys-tems. Join for monitoring RAFM system performance, system availability, and data integrity with recovery and backups. Collaborate with internal teams and external partners to strengthen fraud prevention measures. Keep abreast of emerging fraud risks, industry trends, and best practices. Support projects and other duties assigned by management.
This role is responsible for actively seeking and acquiring new business customers for Smart Axiata by understanding their needs and offering tailored solutions. It involves direct sales activities, managing the contract and activation process, and regular sales reporting. Identify potential customers based on the assigned market to penetrate the market through consulting and offering solutions to customers. Make a cold call, online meeting, customer visit to meet the sales goals. Join the business trip with Enterprise sales manager/ Key account manager if necessary to visit potential customer. Preparing the postpaid contracts/ sales order form base on approval pricing and get it sign off by customer upon the deal is close. Coordinate and provide accurate information of customer to Sales Support/BO for number and account activation. Coordinate with credit control, smart shop, cash management to complete deposit and payment process. Preparing weekly sales report + list of prospect customer. Responding client questions about credit terms, products, prices, other information. Perform other tasks as assigned by the line manager.
Digital Strategy manager oversees digital marketing strategy by working on big campaign ide-as that elevate Smart’s brand. This role calls for creative individuals who possess “tastes” and strategic oversight on growths. This role requires an individual that can effectively manage multiple stakeholders, external agencies, production houses and KOLs/Influencers so formulate a successful execution. Roles & Responsibilities Ideation: Strategy creation and planning for driving the success of the business through digital platforms Strategize and develop digital marketing plan as part of the overall go-to-market strategy Measurement: Measure and report on the performance of all digital campaigns by analyzing social listening tools and translate data into insights and insights into strategic brand sentiment Management: Effectively manage creative agencies and other production houses to ensure Grade-A content development, digital videos and TVC productions. Point-of-Contact: Manage the process of planning, execution and delivery to ensure that campaigns are delivered on time, on budget and within scope to customer expectation of quality including monitoring and benchmarking of KPIs and performance measurement Customer Experience: Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels Partnership: Effectively use the existing and develop new digital partnerships to maximize Smart’s online presence and customer engagement Big-Idea Campaign: Comfortable in planning and creating innovative ideas that drive brand engagement. Trend-setting: Identify trends and insights to leverage positive brand engagement by exploring and executing creative campaigns to position Smart and the leader in digital sphere Review (stay up to date) new ways of advertising to keep Smart as the forefront of developments in digital marketing Social Media Management: Plan and create creative content to drive engagement on social media Plan campaigns to drive brand/product awareness and positioning Actively engage in social media to understand and engage conversations with the consumers for better insights on consumer’s opinion on the brand/products Coordinate with Performance Marketing team to plan and allocate media budget for big campaign ideas Managing external agencies in performance based on agreed strategy, performance, and KPIs. Perform necessary timely work review to seek better performance. Music: Develop & continue to manage all music related services (Pleng by Smart app) to assist growing Smart’s subscriber base, drive data usage & revenue Product roadmap planning & release Music: Content & Marketing – Grow Music content library via content acquisition partnership’s with artists, local and international content providers. Exclusive content marketing to drive acquisition and usage. Concerts & events – to work with event team on Sponsored or own organized music events to increase Smart’s brand awareness lifestyle image