Lead and manage a team of field sales agents to perform door to door field sales and fulfilment of bookings, maximizing sales team efficiency Achieve monthly sales targets as assigned Develop and assign daily route plan to field sales agents, close monitoring of route plan Identify key sales potential areas and generate sales ideas Develop & evaluate on the job performance of direct reports, and provide guidance whenever necessary Develop field sales team capability through coaching and training Ensure timeliness in execution of operational KPI Ensure diligent management of product inventory, responsible for accurate reconciliation and tracking Provide regular market and customer feedback to FWBB Sales Manager, Product and Marketing for market analysis and product development Be a central contact point and closely work with support team to solve customers’ requirements and needs Perform other activities as required by line manager
លក់សេវាកម្មអ៊ីនធឺណិតតាមផ្ទះដល់អតិថិជនគោលដៅ បង្កើនទំនាក់ទំនងជាមួយអតិថិជនគោលដៅ និងស្វែងរកអតិថិជនថ្មី ប្រមូលមតិកែលម្អលើទីផ្សារនិងរាយការណ៍ទៅអ្នកគ្រប់គ្រង ផ្សព្វផ្សាយសេវាកម្មអ៊ីនធឺណិត Smart@Home ដល់អតិថិជនជារៀងរាល់ថ្ងៃ ដោះស្រាយបញ្ហាជូនអតិថិជន និងផ្ដល់ព័ត៌មានផ្សេងៗនាពេលចាំបាច់
លក់សេវាកម្មអ៊ីនធឺណិតតាមផ្ទះដល់អតិថិជនគោលដៅ បង្កើនទំនាក់ទំនងជាមួយអតិថិជនគោលដៅ និងស្វែងរកអតិថិជនថ្មី ប្រមូលមតិកែលម្អលើទីផ្សារនិងរាយការណ៍ទៅអ្នកគ្រប់គ្រង ផ្សព្វផ្សាយសេវាកម្មអ៊ីនធឺណិត Smart@Home ដល់អតិថិជនជារៀងរាល់ថ្ងៃ ដោះស្រាយបញ្ហាជូនអតិថិជន និងផ្ដល់ព័ត៌មានផ្សេងៗនាពេលចាំបាច់
Design, deploy, and maintain physical and virtualized server environments. Manage data center hardware, including servers, storage systems and pow-er/cooling infrastructure. Monitor system performance, availability, and capacity planning. Implement automation and orchestration tools for efficient management. Ensure high availability and disaster recovery readiness of data center systems. Implement security best practices, including access control, encryption, and vulnerability management. Collaborate with security teams to mitigate risks and ensure compliance with regulatory standards. Managing implementation of CRAC systems (computer room air conditioning) Fusion Module, fire suppression systems and power equipment in data centers. Diagnose and resolve hardware, software, issues to minimize downtime and ensure optimal performance. Ensure compliance with industry standards and company policies for data center security, access control, and environmental regulations. Maintain detailed records of system configurations, maintenance activities, and incident reports. Troubleshooting for malfunctioning of power equipment and CRAC equipment, special emphasis on battery room and data center equipment. Assess resource utilization and plan for infrastructure scaling to support business growth. Periodically review CCTV systems deployed in datacenter and battery rooms system. Dealing relevant matters with EDC (power provider of Cambodia). Running monitoring of entrusted systems in a centralized monitoring system. Supervise contractors, manage documentation, liaise with power providers, and conduct staff training to enhance operational awareness. Providing emergency support for power system, Fire Suppression and CRAC related issues. Assuming 24/7 on-phone availability for power system, Fire Suppression and CRAC related issues.
Lead and manage a team of field sales agents to perform door to door field sales and fulfilment of bookings, maximizing sales team efficiency Achieve monthly sales targets as assigned Develop and assign daily route plan to field sales agents, close monitoring of route plan Identify key sales potential areas and generate sales ideas Develop & evaluate on the job performance of direct reports, and provide guidance whenever necessary Develop field sales team capability through coaching and training Ensure timeliness in execution of operational KPI Ensure diligent management of product inventory, responsible for accurate reconciliation and tracking Provide regular market and customer feedback to FWBB Sales Manager, Product and Marketing for market analysis and product development Be a central contact point and closely work with support team to solve customers’ requirements and needs Perform other activities as required by line manager
The incumbent is responsible for supporting strategic planning, business performance tracking, and customer segment analysis for the Home Internet (ISP) business. This role plays a key role in driving subscriber growth, improving revenue performance, and enhancing customer value by leveraging data insights, market trends, and segment-focused strategies. This position is also responsible for managing ISP customer segmentation, analyzing user behavior, and working with cross-functional teams to recommend tailored propositions and campaigns for different customer groups. The role ensures that commercial actions are well-informed, data-driven, and aligned with the ISP business goals. 1. Business Planning & Performance Tracking Monitor and analyze key performance indicators (KPIs) such as subscriber growth, churn rate, usage behavior, and ARPU. Support in the development of periodic business reports, dashboards, and performance reviews. Assist in planning and forecasting exercises for sales, revenue, and customer base targets. Track the effectiveness of commercial campaigns and operational initiatives across regions. 2. Customer Segment Analysis & Support Analyze ISP user data to define segments based on behavior, usage, lifecycle stage, and revenue contribution. Identify insights on customer needs, preferences, and trends across different user segments. Recommend segment-specific strategies to improve acquisition, engagement, upselling, and retention. Work with CRM, marketing, and digital teams to support execution of personalized communication and offers. 3. Market & Competitive Intelligence Monitor ISP market trends, competitor activities, and pricing benchmarks to inform planning decisions. Identify opportunities to improve value propositions for key customer segments. Provide insights to the planning manager and commercial team to support product or campaign development. 4. Cross-Functional Coordination Liaise with the product, sales, marketing, and customer care teams to ensure alignment between business performance goals and execution. Assist in preparing data and recommendations for internal meetings, performance reviews, and strategic discussions. Support digital and IT teams in the integration and use of customer analytics tools and platforms. 5. Reporting & Insights Build and maintain weekly and monthly performance dashboards and segment-level reports. Conduct ad-hoc deep-dives into performance drivers, user churn, and usage behavior. Provide actionable insights and recommendations to improve commercial and operational outcomes.
As a Senior Commercial Planning Specialist, you will be play a critical role in shaping strategic business initiatives and ensuring commercial success. Your core responsibilities include market analysis, revenue forecasting/modelling, and performance tracking. You will also serve as a bridge between data-driven insights and actionable commercial strategies, enabling product innovation, growth, and profitability. Strategic and Business Planning: Develop and conduct business planning models to support revenue forecasting, and long-term strategic planning. Track and evaluate the performance of strategic initiatives, providing updates and recommendations to product owners and senior management. Market and Customer Intelligence: Conduct competitive analysis and market research to identify opportunities, risks, and evolving consumer needs. Analyze B2C segment performance and user behavior trends to identify levers for growth and retention. Monitor telecommunications industry trends, regulatory changes, and technological advancements Proactively identify new business opportunities based on customer insights and data. Product Performance and Innovation Collaborating with product teams to analyze user engagement, drop-offs, and behavior using dashboards, analytics tools, and surveys. Translate product insights into recommendations for enhancement or new offerings. Growth and commercial Strategies Lead cross-functional planning to develop and implement initiatives aimed at customer acquisition, ARPU growth, and digital adoption. Contribute to business case development for new commercial initiatives or partnerships. Reporting & Communication Create compelling presentations and reports for executive leadership, highlighting trends, performance drivers, and actionable insights. Build and maintain dashboards that track product, segment, and revenue performance KPIs.
លក់សេវាកម្មអ៊ីនធឺណិតតាមផ្ទះដល់អតិថិជនគោលដៅ បង្កើនទំនាក់ទំនងជាមួយអតិថិជនគោលដៅ និងស្វែងរកអតិថិជនថ្មី ប្រមូលមតិកែលម្អលើទីផ្សារនិងរាយការណ៍ទៅអ្នកគ្រប់គ្រង ផ្សព្វផ្សាយសេវាកម្មអ៊ីនធឺណិត Smart@Home ដល់អតិថិជនជារៀងរាល់ថ្ងៃ ដោះស្រាយបញ្ហាជូនអតិថិជន និងផ្ដល់ព័ត៌មានផ្សេងៗនាពេលចាំបាច់
លក់សេវាកម្មអ៊ីនធឺណិតតាមផ្ទះដល់អតិថិជនគោលដៅ បង្កើនទំនាក់ទំនងជាមួយអតិថិជនគោលដៅ និងស្វែងរកអតិថិជនថ្មី ប្រមូលមតិកែលម្អលើទីផ្សារនិងរាយការណ៍ទៅអ្នកគ្រប់គ្រង ផ្សព្វផ្សាយសេវាកម្មអ៊ីនធឺណិត Smart@Home ដល់អតិថិជនជារៀងរាល់ថ្ងៃ ដោះស្រាយបញ្ហាជូនអតិថិជន និងផ្ដល់ព័ត៌មានផ្សេងៗនាពេលចាំបាច់