• Identify, attract, interact with potential and prospective clients to match Urban Village/Factory Phnom Penh criteria. • Manage Quality Communication with, potential clients, agents and any other lead interested in Urban Village/Factory Phnom Penh leasing. • Work & Manage partner agencies to ensure the traffic to our available leasing spaces. • Manage and leads leasing supervisor and supporting staff to ensure communications with clients is clear and to provide enough support needed. • Work alongside legal team to provide proper documentation (drafts an contracts) to clients. • Organize and coordinate (commission) payments for agencies, agents, partners with finance department. • Prepare files, contracts, letters of agreements, termination letters and or any supporting document to facilitate the process of the client. • Updates the Upline Management with new leads and progress of the leasing department. • Works alongside Urban Village/Factory Phnom Penh Design & Marketing team to update the retail report to promote Urban Village/Factory Phnom Penh spaces. • Not often but necessary, prepare and conduce basic Urban Village/Factory Phnom Penh trainings to agencies to promote Urban Village/Factory Phnom Penh vision and retail spaces. • Represent the Company when necessary. Meets Urban Village/Factory Phnom Penh Core team members when needed (for support) handles potential clients, conducts Urban Village/Factory Phnom Penh tours, meet leads for retails spaces and other office spaces for leasing. • Provide leadership and direction – Inspiring to our junior staff and members of the community.
• Prepare tools and spare parts to be use when conduct preventive maintenance, trouble report, work order and monitoring schedule • Carrying out quality inspections • Responding immediately to equipment breakdowns • Fixing faults or arranging for replacements to be installed • Identify problems with a variety of testing devices • Based on the weekly, monthly and yearly schedule, to check all the system and building equipment in order to find out any error or/and avoid the error that may happen in the future by using proper tools and follow the SOPs • Whenever received the work order, the Technician will work with team to conduct/provide the service accordingly regarding to the specific work order and ensure to produce high quality • Perform other duties assigned • Regarding to the daily activities, weekly activities, the Technician have to prepare the report
• Brainstorming, proposing creative ideas and innovative thinking to develop unique event plans and engaging event concepts. • Identifying and negotiating potential clients, partners and sponsorship opportunities. • Drafting and reviewing agreements includes venues, partner and sponsor agreements. • Developing and maintaining a positive relationship with partners, vendors, and team members. • Conducting monthly revenue reporting and staying up to date with event activities and conducting the event economic survey. • Carrying out administrative duties such as booking venue for those working on events and producing spreadsheets (e.g., on the numbers of attendees expected) • Setting clear objectives and targets for events, working alongside internal and external teams to plan and promote events and liaising with clients. • Gathering feedback and data after an event (e.g., on attendance or sign-ups to google sheet form) and using it to inform decisions/future plans. • Preparing budget for events and managing spending accordingly • Problem solving and hosting during an event. Host in-house events: • Proposing ideas and event concert thyme and activity • Working with procurement team to purchase the logistic for each event • Overseeing the whole team activities to host successful events • Organizing a weekly meeting with internal team involving the operation, cleaning, security to update and follow up on each team progress • Working closely with the manpower team to organize the decoration and logistics for each event • Delegating the tasks to each team such as marketing team, vendor team, volunteer team, ticketing team and oversee them • Preparing a budget and expense for each event • Hosting a feedback session after each event • Communicating with the suppliers to ensure a good quality of the products and services. Host client’s events or space rental: • Responding to the client's inquiry and feedback from all communication channels such as email, Telegram, WhatsApp • Identifying the potential client, meet and tour clients around the campus • Coordinating with vendors, exhibitors and stakeholders during event planning • Managing event set up, tear down, and follow-ups • Issuing the invoice, agreement and quotation for the clients • Working with accountants to process the invoice and follow up on the payment • Establishing standardized event procedures • Building and connecting with event organizers and management firms to promote the event space • Tracking event key performance areas and identifying the items to work on for future events • Leading the team to work effectively and efficiently. • Applying permission event permits
• Assist direct manager to conduct market research to identify selling possibilities and evaluate customer needs • Actively seek out new sales opportunities through cold calling, networking and social media • Expand sales the market order increase customer as well continue expansion among exist clients • Execute the sales strategies to achieve the financial targets • Build, develop and implement the sales pipeline • Set up meetings with potential clients and listen to their wishes and concerns • Prepare and deliver appropriate presentations on products/ services • Create frequent reviews and reports with sales data • Participate on behalf of the company in exhibitions or conferences • Negotiate/close deals and handle complaints or objections • Collaborate with team to achieve better results • Other tasks will assign by direct manager.
• Assisting the Customer Service Manager with her day-to-day duties • Be friendly with tenants and be the customer main point of contact for management • Meet and greet visitors, ensuring that visitors sign in and out of the site if required • Deal with inquiry both on phone and face to face with tenants and visitors • Resolve customer’s problems and feedback • Referring maintenance request by residents to the appropriate staff • Supply information regarding the organization to relevant people or entities • Report any building/tenant issues or suggestions to the Customer Service Manager • Ensure that building equipment functions properly and notify to management of occurring deficiencies or needs for repairing or maintenance • Directs residents or tenants by maintaining overall employee responsibilities within the facility • Monitor the cleanliness and equipment in common areas or lobby put in proper conditions • Perform other duties as assigned by Line Manager