Prepare vouchers (transactions analysis and classification) and their supporting documents. Prepare and monitor account receivable and payable listing (AR&AP List) of RO and BO. Prepare Monthly RO Bank Reconciliation Report. Provide accounting and system technical support to the teller team. Prepare documents for internal and external audit teams when they conduct field audits. Batch and file RO’s vouchers and documents. Control all teller-related audit findings (Fin&Acc and Treasury). Provides sound recommendations to all problems arising from the implementation of Finance & Accounting and Treasury & Funding Management policies, manuals, and guidelines. Assist colleagues on areas/work that may request from/assigned by peer.
Analyze branch and other alternative channel performance Assess potential branch opening, or relocation Identify underperforming branches and suggests action plan Contribute to long-term branch network strategy in line with customer needs and digital trends Evaluate market trends and competitor branch presence. Coordinate with internal teams (rental, design, IT) on branch network projects. Support senior managers in making data-driven decisions Closely monitor and survey the market trend on the channel network Assist with the rollout of branch-related projects Geographical and Demographic Analysis
Liaise with international payment companies to explore the new digital products and services. Perform the testing and walk-through sessions with development / testing team, test case review. Write test plan, define test scope and perform end-to-end testing to ensure the quality of the card, merchant service, internet banking and mobile app; also end user deliveries. Manage Manual, Guideline of fraud and authorization follow of the product increase and grow. Manage new client implementations card scheme programming implementations handling all associated interactions with processors, card manufactures and other third- party providers To design workflow and create test scenarios to align with system and business process. Work closely with the Compliance, Risk and Strategy & Planning team to roll out new projects/procedures. Provide support on investigations and resolution of issues relating to digital business products/services. Review and handle reported complaints and issues related Digital Business products/service. Perform basic troubleshooting and handle the operations of different systems / applications, and report any errors or bugs and participate in work around and applying solutions. To reporting of the card authorized, card fraud and any suspicious of transactions to card scheme and WBC. To track the report of card scheme, fraud & Authorization for acquiring and issuing.
To onboard card alliance for offer discount/benefit to WBC cardholder. To process for agreement signing internally and with alliance. To work with Marketing team to promote the benefit offer through all available channel. To track the performance of the benefit offered from alliance and propose for bettering the benefit. To track the card business performance and promotion performance. To control on the general activities of each booth activation, make sure all the crew members are working together to push the sale of card product and other related product.
Perform ECL computations for loan portfolios under IFRS 9 guidelines Conduct data integrity and accuracy checks by validating the appropriateness of staging based on staging criteria, EIR calculation, collateral types, and cash flow for the ECL calculation. Develop, maintain, and refine PD (Probability of Default) and LGD (Loss Given Default) models. Prepare monthly PD reports for management Prepare monthly and quarterly LGD reports for Manager Analyze the results of loan portfolio quality for the Head of Department and management.
Identifying and onboarding new corporate merchants & Merchant Partnership included but not limit to partner with providing discount / gas station etc., Support lead generation and follow up on potential merchant opportunities. Prepare and present proposals and contracts to new merchants. Conduct market research to identify prospective merchants and market trends. Assist in organizing promotional campaigns to attract new merchants Regularly track progress, and implement corrective actions as necessary to ensure targets are met. Provide administrative and operational direction and support to ensuring smooth coordination between various departments and branch offices understand their sales objectives and achieve individual and team target. Track and report on sales performance and merchant acquisition metrics. Assist in the preparation of sales presentations and reports. Maintain and update list of potential customer with accurate information related to merchant contacts, opportunities, and sales stages. Support the sales team in troubleshooting and resolving merchant inquiries or concerns.
Supporting in develop roadmap for improving Internet Banking Service. Gather and write business requirements, develop test case, and join system testing on new projects, enhancements or changes on the system. Facilitate cross-department meeting and actions to address operational and customer service issues, including dispute cases and complaints, and challenges raised by the field staff and customers. Regularly study and analyze the local and international trends on Payments and Internet Banking Services to come up with the new practical and business-driven initiatives. Work closely with other relevant departments, units, and provincial branch offices to create institutional infrastructure support to ensure readiness before starting each business project in any stage (design, pilot test, and rollout). Ensure timely implementation of assigned business projects within timeframe as set. Regularly update line management about the progress and challenges encountered during the implementation of the projects. Report on performance trend of products/ services of internet banking to line management and other key relevant management. Monitor regularly and report the performance results of channel services versus target by branch. Build the self-capacity mainly on channel service, digital product marketing skills for the future development. Work with Training Unit to design or revise training curriculum and training materials regarding to channel service and act as one of the key trainers. Continuously build self-capacity and related skills, improve the performance and productivities. Build, coordinate, and maintain critical relationship with key development/ business partners, and stakeholders. Attend the meeting with departments, units, and others to share and discuss on operation issues and others. Perform other tasks that may be assigned by line manager and other relevant managements. Manage subordinators including development plan, monitoring and evaluation to the assigned task as well as the capacity building to perform their job well through continuous on the job training and other method. Provide support to subordinators by facilitating and encouraging them to unlock the issues and challenges. Provide leadership and management behavior and attitudes, which is exemplified, and encourage others to follow WBC’s mission and core values.
Provides technical support to Assistant Manager, Regional Accounting Support (AM,RAS) in relation to the core banking system, Cambodian tax, accounting, policy, manual, guidelines, and financial reports preparation. Provide technical support related to accounting, withholding tax, and core banking systems to senior tellers and tellers. Conduct field visits of regional and branch offices regularly. AM,RAS collects information and provides any advice and recommendations to the branch offices under his/her supervisor. Support call center team to check, verify and adjust issues of money agent and digital banking disputes. Be Training of Trainers (TOT) for the new policy, new product, system update, and new projects implementation. Reconcile daily agent loans collection (WING, True Money, eMoney, and Lyhour Pay Pro), daily bill payment (EDC, PPWSA, PPSWM, Bill24, Nham24, ACLEDA Bill, Phone Top-up, Entertainment Bill…), and other related partners’ transactions.
To engage and partner with key business and IT stakeholders to identify changing business priorities and requirements and introduce new processes and technology to enhance the Business Analysis service offering. To engage and partner with key business and IT stakeholders to identify changing business priorities and requirements and introduce new processes and technology to enhance the Business Analysis service offering. To coordinate work to ensure business requirement document is properly signoff by business user and functional requirement specification document is developed and sign off by IT solution development team before passing on to project implementation team. To support the development of feasibility studies, cost/benefit analyses, business case development and risk assessments for various technology projects. To work directly with product owner to agree on business planning for product rollout and working with internal development team to agree on development plan To develop a combined project plan including functional & non-functional testing plan To work on project management functions which including but not limited to the following: Technical resource arrangement Budgeting resource Project planning Agile Team meeting Following up & tracking project status (Report on Project Progress) Coordinate registering and updating of Risk & Issue list System release plan To implement standards, processes or guideline for Business Analysis, including methodologies, metrics, requirements and tools and ensure that it is proper approved, well communicated and understood by related stakeholders.