Network planning and design: responsible for outdoor wireless networks( including 5G NR, 4G LTE, NB-loT, microwave transmission, etc). Pre-planning and detail planning, output network planning scheme. Wireless transmission analysis: use professional simulation tools ( such as Atoll, Planet, U-Net. Etc) to carry out wireless transmission model correction, coverage prediction, capacity analysis and interference analysis. Site Survey and planning-organize or participate in the on-site survey of potential site, evaluate the feasibility of the site and determine the key parameters of the antenna handing height Aith angel downward inclination angle and so on. Frequency and PCI/PRACH planning: Responsible for the frequency planning, code planning ( Such as PCI) and random access channel (PRACH) planning of the network to maximize network performance and minimize interference. Program output audit: output site design drawings, equipment configuration lists and technical specifications, and participate in the audit of the design plan of the cooperative unit. New technology research: Track and study new outdoor network technologies ( such as millimeter waves, drone base station, AI energy saving etc,) and evaluated their application feasibility.
Providing information to customers by hotline Making outbound call for survey and telemarketing Resolving customer complaints by hotline , Wechat, Facebook and Telegram Replying online chats or comments with customer via Wechat, Facebook and Telegram Perform other tasks assign by management.
Plan, develop, and implement comprehensive PR and communication strategies aligned with organizational goals and industry trends; Plan, build and maintain strong relationships with key stakeholders including government officials, community leaders and private sector partners; Coordinate all public relations activities and introduce a distinctive corporate culture that promotes positive relations, enhances the company’s reputation and strengthens the company’s public image; Develop and implement crisis communication strategies to effectively manage negative publicity and protect the brand's reputation in a fast-paced environment; Monitor and analyze social, economic, and political trends that may impact the company and recommend strategies to enhance the company’s image and business opportunities; Collaborate cross-functionally with internal teams (marketing, sales, legal or related departments) and external partners (government officials etc.) to ensure consistent messaging and brand alignment; Represent foundation public events, official meetings, forums, collaborate other departments to ensure consistent messaging brand alignment across platforms; Perform other duties as assigned by management.
Evaluating a project's scope and estimating the costs to establish and manage the associated budget; Evaluating a new installation, estimating the costs to establish and manage the associated budget; Issuing work orders for equipment that's causing issues; Developing feasibility evaluations that help project teams plan and document proposed installation routes; Provide a solution for the New Project (Borey and Building); Assisting OSP drafting technicians in creating print drawings and illustrations of poles, fiber optic cables, conduits, and other electronic items; Providing details that relate to the expenses of the telecommunications project materials; Directing and managing the Installation team in the development, construction, and maintenance of cable and fiber optic lines; On-site Survey New Project of ISP service and 4G service; Performing quality control checks on project stages; Directing and managing the Installation team in the development, construction, and maintenance of cable and fiber optic lines.
Transmission Network Planning & Design: Design transmission networks including fiber, microwave, and IP/MPLS backhaul, calculate link budgets, bandwidth requirements, and path engineering; Implementation & Deployment: Lead installation, commissioning, and integration of transmission equipment. Configure microwave radios, fiber nodes, OLTs/ONUs, switches and routers; Network Operations & Maintenance: Monitor transmission network KPIs and availability, Troubleshoot fiber cuts, microwave outages, interface errors, and routing issues; Capacity & Performance Management: Analyze traffic trends and ensure capacity is optimized, implement upgrades and expansion as required; Documentation & Reporting: Prepare site acceptance documents, test report, and configuration records, maintain updated network topology diagrams and asset lists.
Supporting the Legal Manager by drafting, review, and negotiate various agreements (vendor, service, licensing etc.); Monitor adherence to telecom laws, licensing requirements, and regulatory changes, assisting with permits; Provide advice to business units on legal issues, risks, and strategic planning; Assist in managing lawsuits, court cases, and legal correspondence; Maintain legal records, update templates, and contribute to policy development; Work with internal teams (business, compliance) and external counsel/authorities; Perform other tasks assigned by management.
Developing and implementing customer service policies and procedures; Monitoring customer satisfaction and handling escalations; Analyzing customer feedback and improving support strategies; Oversee daily customer service operations and team performance; Train, mentor, and develop customer support representatives. Handle customer escalations and complex service issues. Monitor KPIs such as response time, resolution rate, and customer satisfaction scores; Analyze customer feedback to identify service improvement opportunities; Collaborate with sales, marketing, and product teams to improve customer experience; Manage customer support tools and CRM software; Ensure compliance with company policies and industry regulations; Maintain an up-to-date knowledge of company products, services, and policies; Stay updated on customer service trends and technologies; Prepare regular reports on customer service metrics and team performance; Perform other works assigned by management.
Possess low-code development skills for office platforms and strong logical thinking abilities; Follow company processes to complete all stages of software maintenance and new software development, including requirements planning, design, implementation, software integration, testing, and documentation; Conduct software maintenance to ensure continuous performance and reliability; Responsible for the implementation and management of multiple software projects, effectively assessing workload and setting reasonable performance indicators; Perform other tasks assigned by management.
Network testing and data analysis: perform daily DT Road test, etc. Special test tasks. Use road test software, network management system, collect and deeply analyze network performance data (such as KPI, MR, signaling etc.) Problem positioning and optimization: Based on test data and user complaints, quickly locate network problems( such as blind area coverage, weak coverage, interference, switching failure, access failure, dropped call, low speed, etc.) Propose and implement effective radio frequency (RF) optimization and parameter optimization schemes to improve network accessibility, retention and mobility indicators. Write optimization plans and analysis reports Special and collaborative optimization: participate in or be responsible for various special optimization work, interference troubleshooting, capacity improvement, VolTE/VoNR optimization, rate optimization, etc. Participate in the discussion and implementation of multi-system (2G/3G/4G) network collaborative optimization strategies.