Product Support Executive

(UI UX Designer )

MekongNet

Doun Penh | Phnom Penh

1 Post

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Product Support Executive

MekongNet, Doun Penh | Phnom Penh

Apply Here

Product Support Executive

MekongNet

Apply Here

Product Support Executive

(UI UX Designer )

MekongNet

Cambodia - Phnom Penh

Doun Penh | Phnom Penh

1 Post

1 week ago

Apply Here

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Configure, manage, and maintain Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
Provide Tier 2 level support for Microsoft products include Office 365 suite, Defender, Intune, Entra ID, etc
Assist in planning, deploying, and managing Microsoft solutions, including Mail box migration and domain DNS configuration.
Configure and monitor security settings, including MFA, Data Loss Prevention (DLP), and email security rules.
Up to date Microsoft CSP products license model and pricing include O365, Windows Licensing.
Diagnose and resolve issues related to Office 365, including email delivery, authentication, and synchronization errors.
Configure, deploy, and maintain call center software and hardware systems (ARIA CC and 3CX)
Good knowledge in performance of PBX systems, IVR, ACD, and dialers.
Diagnose and resolve issues related to telephony, software, and network connectivity.
Integrate call center systems with CRM and other business applications if customer required.
Monitor system performance and implement enhancements to improve efficiency and reliability.
Collaborate with clients to understand technical requirements and offer tailored solutions.
Conduct training sessions or workshops for end-users and administrators.
Work closely with IT, operations, and vendor teams to align technical solutions with business needs.
Coordinate with service providers for troubleshooting and system updates.

Open To

New Graduates

Male/Female

Job Requirements

2 years of experience in Office 365 administration or technical support roles.
Knowledge of Microsoft Office 365 services, including Exchange, SharePoint, Teams, and Azure AD.
Good understanding windows license and call center SIP channel calculation.
Knowledge of call center systems such as 3CX, Avaya, Cisco, or Genesys is plus.
Familiarity with VoIP protocols (SIP, RTP), telephony hardware, and networking basics.
Strong communication and interpersonal abilities to interact with non-technical users.
Familiarity with network protocols and DNS settings for email and domain configurations.

What we can offer

Benefits

-Bonus + Commission
-AL 18 days
-Insurant
-Team Building
-Annual Party

Highlights

-Join an experience team
-Have fun with team work

Career Opportunities

-Training Provided
-learn new skills on the job
-Promotion opportunities
-Annual Evaluation

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