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Customer Experience Insight Associate Manager

(Data Analyst)

WING BANK (CAMBODIA ) PLC
Boeng Keng Kang | Phnom Penh
  1 ប្រកាស
Verified This job has been verified by the company as a real job vacancy. 04 Aug 2025
អ្នកជ្រើសរើសត្រូវបានសកម្ម16 ម៉ោង កន្លងទៅ The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
អ្នកជ្រើសរើសត្រូវបានសកម្ម16 ម៉ោង កន្លងទៅ The recruiter at this company was last active reviewing applications.
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និមិត្តរូបក្រុមហ៊ុន ការងារពីក្រុមហ៊ុននេះ 127
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Customer Experience Insight Associate Manager

WING BANK (CAMBODIA ) PLC
Phnom Penh
ដាក់ពាក្យទីនេះ

Customer Experience Insight Associate Manager

(Data Analyst)

WING BANK (CAMBODIA ) PLC
អ្នកជ្រើសរើសត្រូវបានសកម្ម16 ម៉ោង កន្លងទៅ The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Boeng Keng Kang | Phnom Penh
  1 ប្រកាស
04 Aug 2025
Verified This job has been verified by the company as a real job vacancy.
អ្នកជ្រើសរើសត្រូវបានសកម្ម16 ម៉ោង កន្លងទៅ The recruiter at this company was last active reviewing applications.
ដាក់ពាក្យទីនេះ

កម្រិតបទពិសោធន៍

Manager

មុខងារការងារ

IT Hardware, Software

វិស័យការងារ

Banking/ Insurance/ Microfinance

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការពិពណ៌នាការងារ

A Great Opportunity for ...

  • Manage and monitor the day-to-day activities of the Customer Experience Insight team to ensure alignment with strategic plans and achievement of operational KPIs.
  • Ensure all customer feedback and surveys (by segment, channel, region, or target group) are properly planned, executed, and monitored.
  • Analyze customer feedback data to generate insights that support improvements in customer experience across Wing Bank and Wing E-commerce.
  • Monitor team performance, provide training or coaching as needed, and take corrective actions to maintain quality and efficiency
  • Work closely with business owners and other departments to align feedback insights with customer experience improvement initiatives.
  • Continuously evaluate team and process effectiveness, suggesting or implementing improvements based on insight findings.
  • Support the overall customer experience strategy through insight-driven decisions and regular communication with stakeholders.
  • Perform any additional tasks or responsibilities as assigned by the line manager.

បើកទៅកាន់

Male/Female

លក្ខខណ្ឌការងារ

  • Bachelor’s degree in IT Programming, Economics, or Marketing; knowledge in data management is a plus.
  • Minimum 5 years in customer experience insight, survey/feedback analysis, or CX improvement—preferably in banking, e-commerce, or service sectors.
  • Understanding of the banking industry, company values, and culture is preferred.
  • Skills: Strong communication in English, excellent organizational and time management skills, and high proficiency in reporting and data tools (Excel, SQL, Tableau/Power BI, Access, etc.).
  • High integrity, confidentiality, strong work ethic, and the ability to work under pressure and meet deadlines.

អ្វីដែលយើងផ្ដល់

អត្ថប្រយោជន៍

-

រំលេច

-

ឱកាសការងារ

-
ដាក់ពាក្យទីនេះ

ដាក់ពាក្យសម្រាប់ការងារនេះ

OR
ការងារបន្ថែមពីនិយោជកនេះ

កម្រិតបទពិសោធន៍

Manager

មុខងារការងារ

IT Hardware, Software

វិស័យការងារ

Banking/ Insurance/ Microfinance

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការងារដែលស្រដៀងបន្ថែម

មើលការងារបន្ថែម

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