An Exciting Opportunity for ...
The IT Officer is responsible for providing day-to-day technical support, system administration, and user training to ensure smooth operation of the company’s IT infrastructure and digital platforms.
This role focuses on supporting non-technical users, maintaining internal systems such as MAQSU Accounting & Tax System, HR systems, Microsoft 365, and other digital tools, while also assisting with system integration, data security, and basic troubleshooting.
The IT Officer will play a key role in helping staff adapt to technology and improving overall digital literacy within the organization.
* Key Responsibilities
1. IT Support & Helpdesk
• Provide daily IT support to staff for hardware, software, email, internet, and system access issues.
• Troubleshoot common technical problems related to computers, printers, scanners, networks, and mobile devices.
• Support staff in using Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint).
• Assist staff in using internal systems such as Maqsu Accounting & Tax System and HR systems.
• Respond to IT support requests in a timely and professional manner.
2. System Administration & Maintenance
• Manage user accounts, access rights, and permissions for internal systems and platforms.
• Maintain and update company IT assets (computers, software licenses, system access lists).
• Coordinate system setup for new employees (email, system access, devices).
• Ensure regular system backups and basic data security practices are followed.
• Liaise with external vendors or system providers for system issues, upgrades, or troubleshooting.
3. Technology Implementation & Improvement
• Support implementation and rollout of new systems or technology tools.
• Assist management in testing, configuring, and documenting system processes.
• Identify opportunities to improve workflows through technology and automation.
• Support basic system integration between accounting, HR, and operational platforms where applicable.
4. User Training & Digital Literacy Support
• Provide basic training and guidance to staff on:
• Microsoft 365 usage
• Accounting & HR systems
• Data management and file organization
• Prepare simple user guides, SOPs, or quick reference manuals.
• Conduct short refresher training or one-on-one coaching for staff who need extra support.
5. IT Security & Compliance
• Ensure staff follow basic IT security practices (password management, phishing awareness, data confidentiality).
• Support implementation of company IT policies and acceptable use guidelines.
• Report potential data breaches, system risks, or security incidents to management immediately.
6. IT Administration & Reporting
• Maintain IT documentation, system logs, and asset inventory.
• Prepare monthly IT support reports (issues handled, system status, improvement recommendations).
• Support audits or reviews related to IT systems and data protection.