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• Road tests vehicles to ensure repairs are completed properly.
• Suggest additional work that is needed to the Service Advisor or Workshop Manager so the customer may be notified.
• Completes service and repair assignments correctly, to pass quality inspections or test drives.
• Collects all necessary information before requesting parts (e.g., model year, etc.).
• Maintains sufficient personally owned tools; keeps tools in good working order.
• Safe operation of basic and simple vehicle systems and functions and standard
• Self-reliant performance of maintenance operations defined repairs and assembly according to instructions (as specified once only by the supervisor and/or maintenance procedures) with self-reliant quality control of his work and visual check of the vehicle.
• Can reset maintenance systems.
• Can detect not obvious faults and system deviations during maintenance service and informs the service adviser.
• Can perform road tests.
• Focus on quality repair improvement.
• Repairing follow correct service procedure.
• Notifies Workshop manager and Service Advisor if delays are expected.
• Maintains cleanliness of the customer's vehicle with perfect conditions.
• Submits all document claims promptly.
• Working closely with warranty claim and technical support.
• Assists Service Advisors, if necessary, to explain completed repairs to a customer.
• Assists other Technicians when needed.
• Makes decisions regarding repair options; asks for assistance as necessary.
• Completes repair orders within specified time frame and alerts appropriate personnel if delayed.
• Coordinates with Parts Department to ensure parts are available to complete repair.
• Performs preventive maintenance, cleaning, and repairs on dealership tools and equipment; ensures facility is clean and always organized.
• Following WTY process procedure.
• Follows all hazardous waste and safety regulations and company policies.
• Utilizes the provided technical assistance (e.g., Technical Bulletins, Hotlines, others)
• Stays up to date on the latest technical services through training, bulletins, campaigns, etc.
• Acquires necessary training as required.
• Reviews and write-up to determine failure parts, parts need replaced and recommend if need additional repair and what type of diagnosis is needed.
• Uses manuals including diagrams as necessary to complete the repair order.
• Completes timeline correctly.
• Uses diagnostic procedure to identify the symptoms of the problem, the conditions under which they occur, symptom codes that are appropriate for the symptoms listed, as well as how often the symptoms occur.
• Completes warranty repair orders according to policy.