Organizational Development (OD): Support OD efforts by contributing to leadership development, culture-building initiatives, and organizational effectiveness projects. Learning Program Management: Design, implement, and evaluate learning programs aligned with business needs and growth strategies. Project Management: Lead L&D projects by managing timelines, resources, and collaboration with key stakeholders. Training Support: Develop and deliver training materials, support facilitation, and ensure an engaging learner experience. Event Management: Plan and coordinate training events, workshops, and webinars to ensure seamless execution and participant satisfaction. L&D Research and Best Practices: Conduct research on industry trends, tools, and methodologies to enhance learning strategies and initiatives. Stakeholder Engagement: Act as a key liaison for L&D and OD activities, maintaining effective communication and providing insightful reports. Continuous Improvement: Continuously refine programs and practices to align with evolving organizational goals and best practices in L&D and OD. Handle other assignments from line manager.
Develop and implement strategic sale plan to ensure achieving the team target and in line with department and the bank strategy and direction. Achieving growth and hitting sale targets by successfully managing team, provide coaching and assessing the teams' strength and weaknesses. Establishing productive and professional relationship with key personnel in the assigned customer accounts Handling and prioritizing the VIP and Multi-National Corporation that include creating customer sales plan and deliver good value that are suit client's needs. Developing and implementing new sale initiatives, strategies and programs to capture key demographic. Manage relationship with existing customers by ensuring best customer services experience is being provided to the customer in order to expand the deposit portfolio and for cross selling purposes. Onboarding new potential Strategic Corporate Deposit customers and building new potential business partners for business referral and cross selling. Lead collaboration with relevant business unit and operation team to ensure smooth customer service is provided to the customer. Manage handling customer complaints and effective solutions. Handles ad-hoc customer report/memo to line manager. Provide training to BU, Branch and relevant department on the corporate product and services. Perform others important tasks as assigned by line manager.
Phnom Penh
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Manage efficient and effective recruitment and selection process to fill the vacancies; Manage good relationships with hiring managers and department heads in order to forecast recruitment needs; Conduct market research and analysis to understand the talent market trends; Provide consultation to hiring managers and recommend innovative and cost-effective recruiting strategies to current and future business requirements; Provide timely sourcing, tracking and hiring of quality candidates, communicate effectively and efficiently with all hiring managers regarding the staffing progress, identification and prioritization of staffing needs, and follow up on candidate interviews; Leverage on the applicant tracking system to manage all open requisitions and candidate pipelines; Support employer branding initiatives; Collaborate with Learning and Development Department on young talent program recruitment; Participate in the implementation of strategic projects that aligns with the HR Services Division’s overall objectives and targets to support the needs of the business; Other task assigned by line manager.
Phnom Penh
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Receiving requests from users and other IT teams for support and review for management approval. Approaching and researching suppliers for procurement and processes. Responsible for acquiring, supervising, and managing all servers and data center enhancements and solutions. Maintain and support the data center and data recovery site. Maintain all UPS systems, both DC and DR. Maintain all cooling systems, both DC and DR. Supporting IT servers, data centers, and data recovery sites. Supporting IT servers and data centers in developing an IT server and data center plan to ensure on-time delivery of IT support and solutions. Supporting and incorporating into the day-to-day performance of the server and data center teams. Providing support for any project reporting to management. Supporting and providing the required information for any audit activities. Comply with all applicable regulations, rules, codes, guidelines, and standards set by regulators and the bank, and carry out duties with high integrity. Adhere to all established risk control guidelines, procedures, and measures to identify, assess, report, mitigate, and monitor the risks involved in the day-to-day work.
Phnom Penh
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Referral of a new company, payroll agreement to increase the number of employee banking accounts at branches. Provide training and coaching to the team and deposit sales staff onsite at the branch on selling skills and products/services. On time support branches, customer requests and inquiries by joining discussions with related stakeholders for solutions. Monitor deposit sale staff performance, including daily sales pipeline reports, and push sales for all deposit products across all channels, including newly launched products/services. Coordinate with the branch and related stakeholders to implement the new project assigned. Seek to cooperate with and onboard product/service providers in various private sectors to promote payment via mobile banking, corporate internet banking, CASA accounts, and KHQR and offer varieties as well as more convenience in digital channels for CNB account holders. Review the process/guideline and provide comments for improvement and customer satisfaction. Perform other duties as assigned.
Phnom Penh
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Identify and onboard new potential prospects as corporate banking clients by offering a variety of financial products and services, including loans, deposits, and cross-selling opportunities. Implement call plans to generate leads and develop deal prospects for pipeline discussions. Prepare, analyze, and rationalize credit and business proposals for management consideration. Conduct periodic and annual credit reviews of existing applicants in accordance with approved conditions and current policies. Deliver exceptional customer service with integrity and professionalism to build trust and confidence with clients. Collaborate effectively across departments and branches to ensure customer satisfaction and achieve performance objectives. Perform back-office tasks to support the overall business performance of the team and department. Engage with external stakeholders as needed to facilitate business deals. Conduct market research and stay up-to-date on the bank's lending products and financial services. Conduct daily monitoring of the loan portfolio and delinquency. Code of Conduct: must strictly adhere to the Bank's Code of Conduct, guidelines, and human. Resources Policies and Procedures to ensure the Bank's professionalism and take immediate action to stop and report any violations or misconduct to the supervisor, senior management, or Internal Control. Perform other tasks assigned by the line manager or department head.
Warmly welcome customers with a smile when they arrive at the bank's counter and provide excellent service and consistent advice to customers as per our GSTP guidelines, either face-to-face or by phone. Operate banking operations both cash and non-cash transactions in terms of system and documents. Ensure transactional processing is efficiently and accurately executed. Proactively determines customers' needs to actively cross-sell the bank's products and services. Be the consultant of digital products and digital solutions for any concern from customers. Proactively identifies and addresses areas of customer dissatisfaction, following up and resolving any customer's complaints. Consistently deliver quality service to customers to achieve total customer satisfaction and/or excellent customer experiences. Work as a team with other staff to provide excellent customer service to customers. Ensure strictly adhere to the bank's rules, regulations, policies, procedures, manual working guidelines, and instructions. Onboarding of new potential customers and the expansion of existing customers, both individual and corporate customers. Identify potential customers and understand their businesses to recommend appropriate products and services to customers. May perform duty as assigned by manager. Code of Conduct: Must strictly adhere to the bank's code of conduct, guidelines, and human resources policies and procedures to ensure the professionalism of the bank; take immediate action to stop and report to superiors, senior management, and internal control of any violations or misconducts.
Phnom Penh
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1. DevOps Strategy and Tooling: Develop and implement DevOps strategies, best practices, and tooling to improve the software development and deployment processes. Evaluate, select, and implement DevOps tools and technologies to automate build, test, deployment, and monitoring procedures. 2. Continuous Integration and Continuous Delivery (CICD): Design and maintain CI/CD pipelines to automate code integration, testing, and deployment. Monitor and optimize CI/CD pipelines for efficiency and reliability. Familiarize yourself with Jenkins, Git Runner, etc. 3. Infrastructure as Code (IaC): Create and manage infrastructure using IaC tools (e.g., Terraform, Ansible). Ensure infrastructure is versioned, repeatable, and scalable. 4. Containerization and Orchestration: Manage containerization technologies (e.g., Docker) and orchestration platforms (e.g., Kubernetes). Ensure applications are efficiently deployed and scaled in containerized environments. 5. Monitoring and Logging: Implement monitoring and logging solutions to proactively identify and resolve issues. Monitor system performance, security, and availability. 6. Security and Compliance: Collaborate with security teams to ensure the security and compliance of infrastructure and applications. Implement security best practices and automate security testing. 7. Collaboration: Work closely with development, operations, and other teams to align DevOps practices with organizational goals. Foster a culture of collaboration and continuous improvement. 8. Documentation: Maintain clear and up-to-date documentation for infrastructure, processes, and procedures. 9. Automation: Identify and automate repetitive tasks to increase efficiency and reduce human error. 10. Microservice: Familiar with microservice architecture.
Phnom Penh
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Develop and implement sales strategies to achieve credit and debit card acquisition targets. Analyze market trends, competitor offerings, and customer needs to refine sales plans. Identify new business opportunities, strategic partners, and growth channels. Lead, train, and motivate the sales team to achieve high productivity and performance. Work efficiently with key stakeholders, branches, relationship managers, and corporate banking teams for cross-selling opportunities. Drive card issuance, activation, and usage across retail, SME, and corporate customer segments. Monitor daily, weekly, and monthly sales performance to ensure KPIs are met. Prepare and submit regular sales performance reports to Head of Card Business. Other tasks are assigned by Department Head.