Call Center Officer (Chinese Speaking)

(Call Center)

Canadia Bank

Doun Penh | Phnom Penh

2 Bài đăng

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Call Center Officer (Chinese Speaking)

Call Center Officer (Chinese Speaking)

Canadia Bank

Nộp đơn ở đây

Call Center Officer (Chinese Speaking)

(Call Center)

Canadia Bank

Cambodia - Phnom Penh

Doun Penh | Phnom Penh

2 Bài đăng

Thông tin Cá nhân

Nộp đơn ở đây

Mức độ kinh nghiệm

Entry Level

Chức năng công việc

Customer Service, Support

Ngành nghề

Banking/ Insurance/ Microfinance

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

A Great Opportunity for ...

Perform and reach the target campaigns and provide necessary drivers of products/services and transactions through online/machine platforms.
Perform operational transactions (maker) through video banking, such as opening, closing, amending, transferring & other bank services, and user maintenance.
Address all online services to the customer on time with a high-quality customer service standard. Provide the phone a unique experience of superior customer service by using 5-star service and great competencies to handle the call.
Cross-sell products & services and promote a suite of exclusive depository products and services to customers through incoming calls.
Refer interested customers to the right branches or related departments.
Complete the target of outbound calls to survey or cross-sell our services & products.
Provide and take the appropriate action on customers' inquiries or complaints to make sure that customers are satisfied with your response.
Keeping the customer up-to-date with the progress of any escalated inquiries.
Ensure all the services & products are updating.
Able to work shift time based on the working schedule.
Direct report to the call center manager.
Any ad hoc assignment by the Call Center Manager.

Mở Đi

Mới tốt nghiệp

Male/Female

Yêu cầu công việc

Studying or fresh graduated in baking and finance or equal.
Good integrity, positive attitude, helpful, high commitment, competence, and motivation.
Influencing and negotiation skills are a plus.
Be able to communicate in English and Chinese.
Good presentation/training skill.
Good proficiency in MS Office, including MS Excel, MS PowerPoint, and email.

Những gì chúng tôi có thể cung cấp

Phúc lợi

- Annual Bonus
- Seniority Payment
- Life Insurance
- Study Support
- Diverse Learning Opportunity
- Diverse Career Development

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