Phnom Penh
Thông tin Cá nhân
Administrative & Coordination • Coordinate daily administrative matters within the F&B Department • Prepare, record, and distribute meeting agendas and meeting minutes for meetings • Track and follow up on action items discussed during meetings and report progress to management • Maintain proper filing of correspondence, SOPs, menus, and departmental documents • Prepare reports, presentations, and internal communications as requiredOperations Support • Support F&B Manager in coordinating daily operations, promotions, and special events • Liaise with kitchen, service teams, and other departments to ensure smooth operations • Assist in scheduling, attendance tracking, and leave records for F&B staff
Phnom Penh
Thông tin Cá nhân
Supervise preparations and definition of the Sales Plan and manual for the department and participate in setting up the sales policies, procedures and objectives. In collaboration with marketing and communication manager for marketing requirements. Actively participate and complete the preparation of the annual sales and quarterly updates, and the hotels' annual Budget(s). Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings. Manage hotel & F&B outlet sales plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments. Collaborate closely with marketing and communication manager regarding marketing objectives. Handle budgets for miscellaneous sales activities and promotions. Identify, retain and develop Talent within the team. Carry out on-boarding for all Sales colleagues. Follow the sales results (accounts’ room night productivity, revenue, etc.) and propose corrective actions if needed. Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the operational departments. Supervise the existence of an efficient follow-up on all leads to maintain a good relationship and generate group/individual leads for the hotel. Maintain permanent files for all corporate, group and travel trade account with strong room/night potential. Maintain and improve the efficiency of reservation centers, to ensure that information in reservation system’s database is updated. Coordinate such insertions to be realized correctly with the Reservations Manager. Through various tools (e.g. media, social events, gatherings with competition etc.), explore economic data, new developments in certain companies’ structures, new assignments, industrial complexes, new business centers, new projects which all could be of interest and benefit of the hotel and distribute this information to relevant staff. Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.). Also explore and compare corporate traffic amongst the competition. Propose ideas for promotional materials to be distributed during sales calls, international trade shows and for other promotional activities. Supervise (and handle when necessary) the group and individual reservation requests. Follow-up the progress of the booked business. Set up the corporate/leisure rates partnership agreement for local/international companies / travel trade accounts as well as other commercial accounts. Collaborate with all local and overseas customers, make personal calls to accounts and trace potential customers. Supervise the existence of an efficient customer database system (SFA), which will be capable of identifying to report sales calls and other sales activities and maintain a vigorous updating exercise in certain periods of time. Maintain a fair account distribution amongst the sales employees who will be responsible to manage (visit, handling complaints, update information and follow up) their own account group. Cascade all relevant key information to the Sales team. Update customers with the latest development of the hotel and inform hotel management of all changes in the customer profile. Propose and coordinate the promotional activities undertaken by sales department and / or Food & Beverage. Supervise the coordination with the other department heads to ensure quality of guest / group satisfaction. Project and prepare the participation procedure for domestic or international trade shows, fairs, exhibitions, workshops, road-shows, sales blitzes etc. and participate in such professional business-related events. GENERAL Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team. Cooperate with other departments in the hotel, particularly reservations and the Food and Beverage department, to create an exceptional Guest experience and build strong, comprehensive sales programs. Contribute to relevant management meetings to develop and implement sales initiatives.
KEY RESULT AREAS Assisting Marketing Strategy Development: implement comprehensive marketing plans to promote hotel services F&B outlets, focusing on both inbound and outbound marketing approaches. Knowledge of online platform: understanding the nature of social media platforms and the contents that match best with target audience. Content Creation: Establish the ideas to create engaging content for website and social media platforms by using phone/camera with high-quality outcomes. Assisting Market Research: Keep eyes on market trends, competitor activities, and guest feedback to identify opportunities for improvement and growth. Collaboration: Work closely with related teams to ensure marketing initiatives align with business goals and enhance the overall outcomes. Campaign Management: Monitor and evaluate the performance of marketing campaigns (online/offline), providing regular reports and insights to line manager. Brand Management: Maintain and enhance the hotel's brand image through consistent messaging and branding visual content. Social Media management : Able to manage brand’s social media account across all available platforms effectively to increase its performance. GENERAL Support the Line Manager to develop and maintain effective working relationships with all external customers to include key members of the media, community organizations, local government officials, local industry organizations as well as suppliers and agencies. Develop and manage working relationships with KOLs and other PR agencies. Assists line manager with day to day marketing tasks and coordinating marketing projects and activities as requested. Understanding the hotel’s purpose, policies and programs. Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards, using the right tone and voice compliant with corporate guidelines.
Consistently do customer contacts with both existing customers and potential customers. Assist the Assistant Director of Sales in the development of the Sales and budget preparation. Handle both leisure and corporate segment and ensure the production of room nights. Responsible for achieving yearly revenue targets for both Rooms & F&B. Create a target account list and provides strategies for account acquisition. Represent and promote the hotel by maintaining constant contact with the market and the customer base locally and internationally through Customer Relationship Management. Conduct market research on the competitors and reports findings to DOSM. Professionally conduct site inspections of the hotel facility. Conduct Sales Calls to the domestic market and secondary cities for account development. Identify and handle sales lead effectively and efficiently. Represent the hotel and participate in domestic and international sales activities. Act as the deputy of the Assistant Director of Sales in his/her absence. Contribute and be creative to product and sales development. Fulfil Customer Relationship Management responsibilities and sales goals for defining customers through planned customer interviews. Monitor and report on market and competition within the own market segment. Prepare and update customer management reports and ensures all necessary follow up work is carried out on time. Active distribution of product information and creates awareness in the markets, and business segments or responsibility. Active in participation and submission of reports at sales meetings. Assist in planning and coordinating sales activities and events. Manager account base and maintain all customer information up to date manually and electronically. Provide on-going advice and support to staff under his/her supervision. Undertake tasks as and when requested to fulfil the marketing and sales objectives of the hotel. Abide by both the hotel and brand policies and procedures. Analyses evaluate and improve personal performance continually. Carry out other tasks as directed by the Assistant Director of Sales.