Báo cáo thành công

1. Supervise preparations and definition of the Sales Plan and manual for the department and participate in setting up the sales policies, procedures and objectives.
2. In collaboration with marketing and communication manager for marketing requirements.
3. Actively participate and complete the preparation of the annual sales and quarterly updates, and the hotels' annual Budget(s). Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings.
4. Manage hotel & F&B outlet sales plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments.
5. Collaborate closely with marketing and communication manager regarding marketing objectives.
6. Handle budgets for miscellaneous sales activities and promotions.
7. Identify, retain and develop Talent within the team.
8. Carry out on-boarding for all Sales colleagues.
9. Follow the sales results (accounts’ room night productivity, revenue, etc.) and propose corrective actions if needed.
10. Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the operational departments.
11. Supervise the existence of an efficient follow-up on all leads to maintain a good relationship and generate group/individual leads for the hotel.
12. Maintain permanent files for all corporate, group and travel trade account with strong room/night potential.
13. Maintain and improve the efficiency of reservation centers, to ensure that information in reservation system’s database is updated. Coordinate such insertions to be realized correctly with the Reservations Manager.
14. Through various tools (e.g. media, social events, gatherings with competition etc.), explore economic data, new developments in certain companies’ structures, new assignments, industrial complexes, new business centers, new projects which all could be of interest and benefit of the hotel and distribute this information to relevant staff.
15. Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.). Also explore and compare corporate traffic amongst the competition.
16. Propose ideas for promotional materials to be distributed during sales calls, international trade shows and for other promotional activities.
17. Supervise (and handle when necessary) the group and individual reservation requests. Follow-up the progress of the booked business.
18. Set up the corporate/leisure rates partnership agreement for local/international companies / travel trade accounts as well as other commercial accounts.
19. Collaborate with all local and overseas customers, make personal calls to accounts and trace potential customers.
20. Supervise the existence of an efficient customer database system (SFA), which will be capable of identifying to report sales calls and other sales activities and maintain a vigorous updating exercise in certain periods of time.
21. Maintain a fair account distribution amongst the sales employees who will be responsible to manage (visit, handling complaints, update information and follow up) their own account group.
22. Cascade all relevant key information to the Sales team.
23. Update customers with the latest development of the hotel and inform hotel management of all changes in the customer profile.
24. Propose and coordinate the promotional activities undertaken by sales department and / or Food & Beverage.
25. Supervise the coordination with the other department heads to ensure quality of guest / group satisfaction.
26. Project and prepare the participation procedure for domestic or international trade shows, fairs, exhibitions, workshops, road-shows, sales blitzes etc. and participate in such professional business-related events.

GENERAL

1. Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team.
2. Cooperate with other departments in the hotel, particularly reservations and the Food and Beverage department, to create an exceptional Guest experience and build strong, comprehensive sales programs.
3. Contribute to relevant management meetings to develop and implement sales initiatives.

1. 5 to 10 years in sales in hospitality industry
2. Degree in Marketing or business administration
3. Managerial knowledge in the hospitality Industry.
4. Excellent spoken and written English language.  Second language will be preferred.
5. Well versed in use of Microsoft Word, PowerPoint and Excel.
6. Able to use designated Property Management System
7. Organizational and people development skill
8. Confident with outgoing personality