1. Consistently do customer contacts with both existing customers and potential customers.
2. Assist the Assistant Director of Sales in the development of the Sales and budget preparation.
3. Handle both leisure and corporate segment and ensure the production of room nights.
4. Responsible for achieving yearly revenue targets for both Rooms & F&B.
5. Create a target account list and provides strategies for account acquisition.
6. Represent and promote the hotel by maintaining constant contact with the market and the customer base locally and internationally through Customer Relationship Management.
7. Conduct market research on the competitors and reports findings to DOSM.
8. Professionally conduct site inspections of the hotel facility.
9. Conduct Sales Calls to the domestic market and secondary cities for account development.
10. Identify and handle sales lead effectively and efficiently.
11. Represent the hotel and participate in domestic and international sales activities.
12. Act as the deputy of the Assistant Director of Sales in his/her absence.
13. Contribute and be creative to product and sales development.
14. Fulfil Customer Relationship Management responsibilities and sales goals for defining customers through planned customer interviews.
15. Monitor and report on market and competition within the own market segment.
16. Prepare and update customer management reports and ensures all necessary follow up work is carried out on time.
17. Active distribution of product information and creates awareness in the markets, and business segments or responsibility.
18. Active in participation and submission of reports at sales meetings.
19. Assist in planning and coordinating sales activities and events.
20. Manager account base and maintain all customer information up to date manually and electronically.
21. Provide on-going advice and support to staff under his/her supervision.
22. Undertake tasks as and when requested to fulfil the marketing and sales objectives of the hotel.
23. Abide by both the hotel and brand policies and procedures.
24. Analyses evaluate and improve personal performance continually.
25. Carry out other tasks as directed by the Assistant Director of Sales.

1. Years of related experience: 3 to 4 years

2. Education / qualification: Bachelor Degree

3.  Language Skills: deals, negotiate and writing in English and Chinese 

Advantageous to be able to deal in additional languages such as Korean

Essential Job Skills

• Knowledgeable and able to lead all tasks within the area of responsibility
• Experience and skilful in Internet and other major computer programs
• Able to use the Sales and Front Office computer systems.
• Knowledgeable in a specific market segment (WHO or COR)
• Understand the market and competition
• Knowledge and understanding of Opera
• Good interpersonal & communication skills
• Able to work independently and as a team