Phnom Penh
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តួនាទី និងភារកិច្ច : ផ្សព្វផ្សាយអំពីផលិតឥណទានរបស់គ្រឹះស្រានទៅកាន់អតិថិជនគោលដៅ ជាពិសេសទៅលើផលិតផលឥណទានអាជីវកម្មខ្នាតតូច និងមធ្យម។ កំណត់យុទ្ធសាស្រ្តលក់ ការថែរក្សាអតិថិជន ស្រាវជ្រាវទីផ្សារប្រកួតប្រជែង។ វិភាគ និងវាយតម្លៃរបាយការណ៍ហិរញ្ញវត្ថុ នៃអាជីវកម្មរបស់អតិថិជន ដើម្បីកំណត់បាននូវភាពរឹងមាំនៃប្រាក់ចំណូលសម្រាប់ការសងប្រឡប់។ ចុះសិក្សា ប្រមូលព័ត៌មាន វាយតម្លៃ រៀបចំសំណើឥណទានសុំអនុម័តទាន ដើម្បីដាក់ជូនគណៈកម្មការអនុម័ត។ សម្រេចអោយបាននូវផែនការទម្លាក់ទុន ប្រចាំសប្តាហ៍ ប្រចាំខែ និងប្រចាំឆ្នាំ។ ធ្វើការត្រួតពិនិត្យ តាមដានឥណទានក្រោយទម្លាក់ទុន និងដោះស្រាយបញ្ហាឥណទានយឺតយ៉ាវ។ ធ្វើរបាយការណ៍ជាប្រចាំសប្តាហ៍ និងប្រចាំខែ ស្តីពី លទ្ធផលសម្រេចបាន ការងារប្រឈមផ្សេងៗ ជូនប្រធានសាមី ។ ធានាលើការអនុវត្តគោលនយោបាយរបស់ស្ថាប័នអោយបានត្រឹមត្រូវ
Phnom Penh
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តួនាទី និងភារកិច្ច: ត្រួតពិនិត្យវាយតម្លៃ កម្ចីដល់ទីតាំងអតិថិជន(ទីកន្លែងធ្វើជំនួញ) និងការបំពេញឯកសារកម្ចី ដែលធ្វើដោយមន្ត្រីឥណទាន។ ត្រួតពិនិត្យនិងគ្រប់គ្រងដំណើរការនិងនិតិវិធីនៃការផ្តល់កម្ចី ប្រមូលកម្ចី និងការដោះស្រាយកម្ចីរបស់មន្ត្រីឥណទាន។ ត្រួតពិនិត្យនិងធ្វើផែនការដាក់កម្ចី(លក់) ប្រចាំឆ្នាំ ប្រចាំខែ សប្តាហ៍ របស់មន្ត្រីឥណទាន។ សិក្សា វាយតំលៃ ប្រមូលពត៌មាន នៃតំបន់ប្រតិបត្តិការសក្កានុពលនិងតំបន់គោលដៅ (ភូមិ/ឃុំ)៖ ឥរិយាបទអតិថិជន មុខរបរ ស្ថានភាពសេដ្ឋកិច្ច ស្ថានភាពប្រវត្តិឥណទាន ស្ថានភាពដីធ្លី ហេដ្ឋារចនាសម្ពន្ធ័ យុទ្ធសាស្រ្តនិងផលិផលរបស់គូប្រកួតប្រជែង។ គ្រប់គ្រងគុណភាពផលប័ត្រកម្ចី និងចូលរួមដោះស្រាយកម្ចីយឺតយ៉ាវឬស្ថិតក្នុងហានិភ័យឲ្យបានទាន់ពេលនិងរាយការណ៍ជូននាយកសាខា។ ថែរក្សាអតិថិជន ចំណែកទីផ្សារនិងសេវាកម្មល្អ តាមរយៈការដោះស្រាយបណ្តឹងអតិថិជនឲ្យទាន់ពេល ស្វែងយល់ពីមូលហេតុពីអតិថិជន និងទំនាក់ទំនងល្អជាមួយអ្នកដែលពាក់ពន្ធ័។ ផ្តល់ការបណ្តុះបណ្តាលជាប្រចាំពីគោលការណ៍ឥណទានដល់បុគ្គលិកដែលគ្រប់គ្រង និងគ្រប់គ្រង តាមដាន ជំរុញនិងគាំទ្រការអនុវត្តន៍ការងារបុគ្គលិក។ ធ្វើរបាយការណ៍ជូននាយកសាខានូវលទ្ធផលការងារ និង បញ្ហានានា
Phnom Penh
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Work with vendor to make sure all issuesare resolvedon SLA or ETA Work with vendor to make sure all new features or enhancements are released based on timeline agreement. Work with other related stakeholders to understand and analyst on new business requirementto product functional Specification Document(FSD) Develop project development time line and resourceallocation. Breakdown key project into small task for team development. Consolidate all feedback to improvemobile app functionality. Plan and manage app cycle release to production. Initiate new idea to improve systemperformance. Other tasks assign by line manager
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Define and execute the digital process transformation roadmap in alignment with the bank’s business strategy and customerexperiencegoals. Analyze existing digital processes to identify inefficiencies, bottlenecks, and improvement opportunities. Redesign workflows to enhance automation, self-service, and operational efficiency across digital channels (mobile app, internet, and online platforms). Work with each department to develop Business Requirement Documents (BRD) to ensure alignment with business needs and submit to technical teams for further assessment and developmentif required. Collaborate with technology, operations, and business units to implement innovative digital solutions. Drive process automation initiatives and oversee system enhancements that improve service delivery and reduce turnaroundtime. Monitor and measure the effectiveness of transformation initiatives to ensure sustainability and continuous improvement. Other ad hoc assigned by management
Phnom Penh
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A. Frameworks, Policy, Guidelines and Processes Assist line manager in developing, revising, or updating Operational Risk Management (ORM), Internal Control System (ICS), Loss Event Management (LEM), Fraud Risk Management (FRM), and Business Continuity Management (BCM) policies, procedures, and other related regulations. Maintain documents (hard and soft) for those policies, guideline, and processes in the secure manner and in accordance with the bank’s policy. Assist line manager to keep abreast and participating to review the operational risk management technique and industry standard related to ORM, LEM, FRM, and BCM and assigned tasks and practices for the development, amendment, and updating. B. Implementing, Monitoring and Reporting Work with Business Units (both branches and departments) to perform effective risk assessment to be aligned with ORM, ICS, LEM, FRM, and BCM policies and procedures, and bank’s strategic and goals. Follow up and monitor the progress of actions taken responding to the pending loss events including near miss. Regularly monitor and promptly report for any breach or noncompliance which result in risk implications and propose for further action taken to line manager. Prepare and submit regular report to line manager. Go to visit branches for internal control reinforcement, process improvement and branch supporting. C. Planning Assist line manager in planning to reinforce Operational Risk Management (ORM), Loss Event Management (LEM), Fraud Risk Management (FRM), and Business Continuity Management (BCM) of the bank. Assist line manager to prepare training plan. Where applicable, assist line manager to make other planning for ad hoc project. D. Trainings Prepare and update training materials related to Operational Risk Management (ORM), Internal Control System (ICS), Loss Event Management (LEM), Fraud Risk Management (FRM), and Business Continuity Management (BCM). Conduct trainings to branches, department, and other relevant stakeholders. E. Other Responsibilities Attending external / internal meetings / workshops assigned by line manager with minute taking to line manager for the reference. Assist in preparing relevant materials and agenda for monthly and or quarterly risk committee meeting, Board of Directors and or other relevant meetings. Assist line manager in managing other related risk functions requested or assigned. Other tasks as assigned by line manager / Head.
Phnom Penh
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Grow portfolio of clients through building strong relationships with prospects and networking. Procure new business through new customer acquisition. Manage and grow relationships with existing customers. Provide sound financial advice and dispensing customized saving management solutions in alignment with the bank's standards and industry regulations. Deliver client satisfaction through tailored solutions according to client objectives and service issue resolution. Achieve daily/weekly/monthly/yearly targets. Cross-sale other banking products to optimized revenue. Conduct financial portfolio management for clients through quality advice and recommendations with a suite of banking solutions. Work with product partners and other business units to identify opportunities and execute solutions
Phnom Penh
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On boarding new good and potential corporate customers to the bank. Increase corporate customer pipeline/pool by regular meeting/build good relationship with potential corporate customers. Grow the corporate business through product volume & value, new cross sales to relevant stakeholders (employees, suppliers, dealers/partners/customers) for credit and non-credit products. Regular meeting with existing corporate customers to build good relationships and get the feedback on any demand/request or any referral potential customers. Execute client strategies and partnership strategies in conjunction with product partners and relevant parties internal bank-wise and group to identify the right credit and non-credit product opportunities. Proactively developing and maintaining a detailed understanding of your client’s business and financial needs. Conduct corporate customers, screening process by structuring the facility and applying the relevant covenants /clauses to minimize and mitigate identified risks. Work with product partners and other business units to identify opportunities and execute solutions and create other opportunities of eco-system/ value-chain for bank and group. Assist Senior Manager on data analysis, process planning and other reporting. Other tasks assign by the line manager.
Phnom Penh
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Control Card management system, Card Schemes technically, control system vendor, and deal with stakeholder for service integrated. Maintaining current system along with business logic, risk profile and process. Handle on Edit Package system and Visa Testing System (VTS) is running up and keep up to date. Handle Personalization/Embossing machine. Handle on DRP exercise and maintain HA, DC, and DR environment are well performing and real-time synchronization. Handle issue troubleshooting/fixing and incident pertaining to CMS system and problem solving with internal & external stakeholders and system vendors. Handle system updating business release from international card schemes and local share switch. Handle integration, enhancement, and new projects implementation on CMS system. Handle BAU and other tasks in CMS project team. Handle second-level support to the card authorizer or the business team. Provide input on FSD on technical requirements and specifications related to Change Request Initiate new technology functionalities on top of the current existing functionalities on CMS system/services and automation/simplification of process/system for operation tasks. Other assignments and tasks assigned by line manager.
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• Assist to establish and update regulatory compliance policies and procedures. • Assist to review internal policies and procedures, and terms and conditions of new products and activities in compliance with laws and regulations. • Support to DCO(s) in implementing the Regulatory Compliance Program. • Conduct onsite visit review to branches/departments/division to ensure the effectiveness of implementation of internal regulations. • Assist to develop Compliance program and checklist both branch and dept. • To ensure compliance risk to be wellmanagedand monitoron Prudential Compliance ratios. • Regularly conduct compliance inspection to assess the current state and identify areas for enhancement in align with the compliance practice with regulatory guidelines and industry practices and staff awareness. • Identify compliance risk associated with new products and services or variation to existingproducts and services. • Assist to conduct the Risk Assessment Exercise to identify, detect, and monitor the risks associated with the AML/CFT and Regulatory Compliance. • To assist the line manager in ensuring the up to date and monitoring changes relevant to applicable laws and regulations. • To ensure any breach of regulations/internals regulations are escalated and resolved withproper measurement. • To assist DCO(s) in performing the Gap analysis on new/existing regulations. • To establish Compliance Checklist for applicable laws/regulations. • Performing other tasks as required by line managers.