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After sales Manager

(Business Development Manager)

HGB Group Co Ltd (Luxury Division)
Tuol Kouk | Phnom Penh
  1 Bài đăng
Verified This job has been verified by the company as a real job vacancy. Hôm nay
Nhà tuyển dụng đang hoạt động18 giờ trước The recruiter at this company was last active reviewing applications.
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After sales Manager

(Business Development Manager)

HGB Group Co Ltd (Luxury Division)
Nhà tuyển dụng đang hoạt động18 giờ trước The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.

Mức độ kinh nghiệm

Manager

Chức năng công việc

Sales, Business Development

Ngành nghề

Automotive

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

A Big Opportunity for ...

Daily Key Tasks

  • Review previous day’s workshop productivity, efficiency, and utilization rates.
  • Check service appointments, ensure proper allocation of jobs, and manage workload balance.
  • Walk through workshop and service reception to monitor operations and customer flow.
  • Address urgent customer complaints or escalations.
  • Approve major repair estimates, goodwill, or warranty claims.
  • Review daily parts availability and backorders with Parts Manager.
  • Monitor CSI (customer satisfaction index) feedback from previous day.
  • Ensure technicians, service advisors, and receptionists are properly staffed and motivated.
  • Track daily revenue from service, parts, and labour.
  • Report urgent operational issues to General Manager.

 

Weekly Key Tasks

  • Hold weekly aftersales meeting with Workshop Manager, Service Advisors, and Parts Manager.
  • Review workshop KPIs: productivity %, efficiency %, service absorption, average repair order value.
  • Track warranty claims submission and approval with OEM.
  • Review and plan technician training needs with HR/Training team.
  • Monitor weekly parts turnover and availability (fast- vs slow-moving parts).
  • Review service campaigns, recalls, and technical bulletins from OEM.
  • Conduct customer callback reviews to check satisfaction and improve complaint handling.
  • Analyze weekly revenue vs. target and report to GM.
  • Monitor workshop equipment condition and maintenance schedule.
  • Check pending insurance or accident repair cases and ensure timely progress.

 

Monthly Key Tasks

  • Present full aftersales performance report to GM (revenue, CSI, productivity, warranty, parts turnover).
  • Review P&L for aftersales operations with Finance.
  • Evaluate staff performance: service advisors, technicians, parts team.
  • Approve incentive/bonus payouts based on KPIs.
  • Review customer satisfaction survey/NPS results and propose improvements.
  • Assess parts inventory levels and recommend adjustments to stock orders.
  • Meet with OEM representatives to review aftersales performance, warranty issues, and training.
  • Conduct compliance audit on safety, process adherence, and SOPs.
  • Plan monthly service promotions, maintenance campaigns, or loyalty programs.
  • Align with Sales team to ensure smooth handover of new cars and maximize retention.

 

Mở Đi

Male/Female

Yêu cầu công việc

  • Bachelor’s degree in Business Administration, Automotive Engineering, Mechanical Engineering, or a related field
  • Minimum 5–8 years of experience in automotive aftersales, service, or customer support
  • At least 3 years in a managerial or supervisory role
  • Strong knowledge of automotive service operations, warranty, spare parts, and repair processes
  • Experience managing service centers, workshops, or dealerships
  • Excellent leadership and team management skills
  • Strong customer service mindset with the ability to handle complaints and escalations
  • Good understanding of aftermarket sales, KPIs, and cost control
  • Ability to plan and improve service processes to increase customer satisfaction
  • Strong communication, negotiation, and problem-solving skills
  • Proficient in computer systems (DMS, MS Office, service management systems)
  • Able to work under pressure and meet performance targets

Những gì chúng tôi có thể cung cấp

Phúc lợi

Bonus + Commissions

Làm nổi bật

  • Một công ty tuyệt vời
  • Tham gia một đội ngũ chiến thắng
  • Bạn có thể tạo nên sự khác biệt

Cơ hội nghề nghiệp

  • Cơ hội thăng tiến
  • Cơ hội đào tạo nghề
  • Học hỏi các kỹ năng và kỹ thuật mới

Nộp đơn công việc này

OR

Mức độ kinh nghiệm

Manager

Chức năng công việc

Sales, Business Development

Ngành nghề

Automotive

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

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