Call Center Supervisor ( Chinese Speaking ) in Phnom Penh

Call Center Supervisor ( Chinese Speaking )

(Call Center)

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Chamkar Mon | Phnom Penh

1 Bài đăng

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Call Center Supervisor ( Chinese Speaking )

Call Center Supervisor ( Chinese Speaking )

Nộp đơn ở đây

Call Center Supervisor ( Chinese Speaking )

(Call Center)

Cambodia - Phnom Penh

Chamkar Mon | Phnom Penh

1 Bài đăng

13 Nov 2025

Nộp đơn ở đây

Mức độ kinh nghiệm

Experienced Non-Manager

Chức năng công việc

Customer Service, Support

Ngành nghề

Telecommunications

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

A Good Opportunity for ..

Lead, train, and motivate customer service representatives to deliver excellent service;
Evaluate agent performance against established goals and Key Performance Indicators (KPIs);
Provide ongoing coaching and feedback to agents, helping them develop necessary skills;
Address and resolve escalated customer issues or complaints that representatives cannot handle;
Manage daily team operations, including scheduling, call volume, and staffing requirements;
Ensure the quality of service provided by the team meets company standards;
Keep agents updated on product knowledge and new processes or initiatives;
Assist in the hiring process for new customer service representatives.

Mở Đi

Male/Female

Yêu cầu công việc

Bachelor in management, business administrative.
4 years’ experience in customer service.
Ability to inspire and guide a team to perform at their best.
Excellent verbal and written in Chinese.
Strong understanding of customer service principles and experience in the field.
Effective negotiation and problem-solving skills to handle complex issues.
Familiarity with call center software, telephone equipment, and data analysis tools.
Strong organizational abilities and attention to detail.
A dependable and results-oriented approach to work.