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Senior Call Center ( English Speaking )

(Call Center)

yes seatel
Chamkar Mon | Phnom Penh
  1 Bài đăng
Verified This job has been verified by the company as a real job vacancy. 17 Sep 2025
Nhà tuyển dụng đang hoạt động2 ngày trước The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Nhà tuyển dụng đang hoạt động2 ngày trước The recruiter at this company was last active reviewing applications.
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Senior Call Center ( English Speaking )

yes seatel
Phnom Penh
Nộp đơn ở đây

Senior Call Center ( English Speaking )

(Call Center)

yes seatel
Nhà tuyển dụng đang hoạt động2 ngày trước The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Chamkar Mon | Phnom Penh
  1 Bài đăng
17 Sep 2025
Verified This job has been verified by the company as a real job vacancy.
Nhà tuyển dụng đang hoạt động2 ngày trước The recruiter at this company was last active reviewing applications.
Nộp đơn ở đây

Mức độ kinh nghiệm

Experienced Non-Manager

Chức năng công việc

Customer Service, Support

Ngành nghề

Telecommunications

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

A Good Opportunity for ..

  • Coach, train, and provide performance feedback to call center agents to enhance their skills and productivity;  
  • Handle and resolve complex and escalated customer inquiries and complaints, ensuring high customer satisfaction;
  • Monitor and ensure the call center team adheres to service quality standards and implements strategies for continuous improvement;
  • Analyze call center metrics and customer feedback to identify trends, address issues, and prepare reports on performance and improvements;
  • Develop and implement strategies to improve call center efficiency, customer experience, and operational processes;
  • Work with other departments to resolve complex customer issues and ensure alignment on customer service goals. 

Mở Đi

Male/Female

Yêu cầu công việc

  • Bachelor in management, business administrative.
  • 3 years’ experience in call center environment with proven success in customer service.
  • Demonstrated ability to motivate, lead, and guide a team of customer service professionals. 
  • Strong oral and written communication, as well as interpersonal skills to effectively interact with customers and team members.  
  • A strong problem-solving mindset to resolve complex issues and manage difficult customer situations. 
  • Ability to analyze data, interpret performance reports, and identify areas for service improvement. 
  • Good at English (writing, speaking, listening & reading), computer literacy, including proficiency with call center software and common applications. 
  • Working Hours- Morning Shift ( 7 AM - 3 PM ).

Những gì chúng tôi có thể cung cấp

Phúc lợi

-Rewards for over performance.

Làm nổi bật

-Join an experienced team

Cơ hội nghề nghiệp

- Learn new Skill on the Job
Nộp đơn ở đây

Nộp đơn công việc này

OR
Nhiều công việc khác từ nhà tuyển

Mức độ kinh nghiệm

Experienced Non-Manager

Chức năng công việc

Customer Service, Support

Ngành nghề

Telecommunications

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Nhiều công việc tương tự khác

Xem thêm công việc

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