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Corporate Operations Support Specialist

(Customer Service Assistant)

WING BANK (CAMBODIA ) PLC
Boeng Keng Kang | Phnom Penh
  1 Bài đăng
Verified This job has been verified by the company as a real job vacancy. Thông tin Cá nhân
Nhà tuyển dụng đang hoạt động6 ngày trước The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Nhà tuyển dụng đang hoạt động6 ngày trước The recruiter at this company was last active reviewing applications.
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Corporate Operations Support Specialist

WING BANK (CAMBODIA ) PLC
Phnom Penh
Nộp đơn ở đây

Corporate Operations Support Specialist

(Customer Service Assistant)

WING BANK (CAMBODIA ) PLC
Nhà tuyển dụng đang hoạt động6 ngày trước The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Boeng Keng Kang | Phnom Penh
  1 Bài đăng
Thông tin Cá nhân
Verified This job has been verified by the company as a real job vacancy.
Nhà tuyển dụng đang hoạt động6 ngày trước The recruiter at this company was last active reviewing applications.
Nộp đơn ở đây

Mức độ kinh nghiệm

Experienced Non-Manager

Chức năng công việc

Customer Service, Support

Ngành nghề

Banking/ Insurance/ Microfinance

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

A Good Opportunity for ..

  • Answer customers’ inquiries through inbound calls or digital channels to address inquiries, resolve issues, and provide information about products, services, or company policies in the professional manner and ensuring high levels of satisfaction.
  • Resolve customer complaints by investigating issues, providing solutions, and following up to ensure customer satisfaction.
  • Educate customers on product features, services, or processes, and troubleshoot common issues
  • Identify, analyze, and troubleshoot customer issues related to products, services, billing, or technical concerns.
  • Escalate more complex issues to higher-level support or appropriate departments for resolution.
  • Maintain detailed notes of customer interactions, including concerns, actions taken, and resolutions in the company’s CRM or ticketing system.
  • Stay up-to-date with product offerings, services, company policies, and industry standards to provide accurate and relevant information.
  • Provide feedback to management on recurring issues or customer concerns to help improve products or services.
  • Build and maintain positive relationships with customers through professional and courteous communication.
  • Work closely with colleagues and other departments (e.g., technical support, billing, sales) to resolve customer issues effectively.

Mở Đi

Male/Female

Yêu cầu công việc

  • Bachelor’s degree in financial and banking, business management, or a related field is usually preferred.
  • Customer service skill: Ability to handle customer inquiries, problem solving, and self-motivation.
  • Expertise: Strong knowledge of call centers, complaint resolutions, case management, and customer relationship.
  • Problem-Solving Abilities: Ability to quickly diagnose and solve issues.
  • Communication Skills: Strong written and verbal communication skills to interact with both technical and non-technical employees.
  • Time Management: Ability to prioritize tasks and meet deadlines effectively.

Những gì chúng tôi có thể cung cấp

Phúc lợi

Rewards for over performance

Làm nổi bật

  • Một công ty tuyệt vời
  • Tham gia một đội ngũ chiến thắng
  • Bạn có thể tạo nên sự khác biệt

Cơ hội nghề nghiệp

  • Cơ hội thăng tiến
  • Cơ hội đào tạo nghề
  • Học hỏi các kỹ năng và kỹ thuật mới
Nộp đơn ở đây

Nộp đơn công việc này

OR
Nhiều công việc khác từ nhà tuyển

Mức độ kinh nghiệm

Experienced Non-Manager

Chức năng công việc

Customer Service, Support

Ngành nghề

Banking/ Insurance/ Microfinance

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Nhiều công việc tương tự khác

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