Corporate Operations Support Specialist in Phnom Penh

Corporate Operations Support Specialist

(Customer Service Assistant)

WING BANK (CAMBODIA ) PLC

Boeng Keng Kang | Phnom Penh

1 Bài đăng

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Corporate Operations Support Specialist

Corporate Operations Support Specialist

WING BANK (CAMBODIA ) PLC

Nộp đơn ở đây

Corporate Operations Support Specialist

(Customer Service Assistant)

WING BANK (CAMBODIA ) PLC

Cambodia - Phnom Penh

Boeng Keng Kang | Phnom Penh

1 Bài đăng

Thông tin Cá nhân

Nộp đơn ở đây

Mức độ kinh nghiệm

Experienced Non-Manager

Chức năng công việc

Customer Service, Support

Ngành nghề

Banking/ Insurance/ Microfinance

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

A Good Opportunity for ..

Answer customers’ inquiries through inbound calls or digital channels to address inquiries, resolve issues, and provide information about products, services, or company policies in the professional manner and ensuring high levels of satisfaction.
Resolve customer complaints by investigating issues, providing solutions, and following up to ensure customer satisfaction.
Educate customers on product features, services, or processes, and troubleshoot common issues
Identify, analyze, and troubleshoot customer issues related to products, services, billing, or technical concerns.
Escalate more complex issues to higher-level support or appropriate departments for resolution.
Maintain detailed notes of customer interactions, including concerns, actions taken, and resolutions in the company’s CRM or ticketing system.
Stay up-to-date with product offerings, services, company policies, and industry standards to provide accurate and relevant information.
Provide feedback to management on recurring issues or customer concerns to help improve products or services.
Build and maintain positive relationships with customers through professional and courteous communication.
Work closely with colleagues and other departments (e.g., technical support, billing, sales) to resolve customer issues effectively.

Mở Đi

Male/Female

Yêu cầu công việc

Bachelor’s degree in financial and banking, business management, or a related field is usually preferred.
Customer service skill: Ability to handle customer inquiries, problem solving, and self-motivation.
Expertise: Strong knowledge of call centers, complaint resolutions, case management, and customer relationship.
Problem-Solving Abilities: Ability to quickly diagnose and solve issues.
Communication Skills: Strong written and verbal communication skills to interact with both technical and non-technical employees.
Time Management: Ability to prioritize tasks and meet deadlines effectively.

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