Tiếng Việt
Customer Renewel Executive
(Customer Service Assistant)
Mức độ kinh nghiệm
Chức năng công việc
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Trình độ học vấn tối thiểu
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Mô tả công việc
An Excellent Opportunity for ...
• Proactively monitor and manage the renewal pipeline based on contract value, risk, and renewal date.• Work closely with the Sales and Customer Success teams to gather intelligence on customer health, satisfaction scores, and potential expansion opportunities.• Forecast and report on renewal rates, churn risk, and potential upsell/cross-sell revenue to sales leadership.• Identify at-risk accounts early and collaborate with the Customer Success Manager (CSM) to create a risk mitigation plan before the renewal discussion begins.
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