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Manager, Customer Experience

(Customer Service Manager )

Sathapana Bank
Doun Penh | Phnom Penh
  1 Bài đăng
Verified This job has been verified by the company as a real job vacancy. 12 Sep 2025
Nhà tuyển dụng đang hoạt động14 giờ trước The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Nhà tuyển dụng đang hoạt động14 giờ trước The recruiter at this company was last active reviewing applications.
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Manager, Customer Experience

Sathapana Bank
Phnom Penh
Nộp đơn ở đây

Manager, Customer Experience

(Customer Service Manager )

Sathapana Bank
Nhà tuyển dụng đang hoạt động14 giờ trước The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Doun Penh | Phnom Penh
  1 Bài đăng
12 Sep 2025
Verified This job has been verified by the company as a real job vacancy.
Nhà tuyển dụng đang hoạt động14 giờ trước The recruiter at this company was last active reviewing applications.
Nộp đơn ở đây

Mức độ kinh nghiệm

Manager

Chức năng công việc

Customer Service, Support

Ngành nghề

Banking/ Insurance/ Microfinance

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

A Good Opportunity for ..

  • Develop strategies and plans to enhance customer satisfaction and loyalty at all customer touch points
  • Collect, analyze and act on customer feedback to improve the services and products
  • Work closely with stakeholders including digital, product, marketing, marketing, sales and technical team to ensure seamless customer experience
  • Train our staff in the best practices for customer interactions and support
  • Use key metric and KPI to monitor and improve customer service performance
  • Ensure the bank’s CX management policy, procedure and/or guideline are regularly reviewed and updated in compliance with regulatory requirements
  • Prepare the necessary report for management and regulatory requirements if any
  • Manage operational costs and personal expenses of the unit to align with approved budget

Mở Đi

Male/Female

Yêu cầu công việc

• Bachelor’s degree in Banking and Finance, accounting, and other related fields

• At least 8 years’ working experience in Banking

• Ability to work with cross-functional teams

• Good problem-solving skills, negotiation skills and initiative driven

• English competency and computer literacy are advantage

Những gì chúng tôi có thể cung cấp

Phúc lợi

- Rewards for over performance

Làm nổi bật

- Join an experienced team

Cơ hội nghề nghiệp

-Learn new Skill on the job.
Nộp đơn ở đây

Nộp đơn công việc này

OR
Nhiều công việc khác từ nhà tuyển

Mức độ kinh nghiệm

Manager

Chức năng công việc

Customer Service, Support

Ngành nghề

Banking/ Insurance/ Microfinance

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Nhiều công việc tương tự khác

Xem thêm công việc

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