Customer Experience Insight Associate Manager

(Data Analyst)

WING BANK (CAMBODIA ) PLC

Boeng Keng Kang | Phnom Penh

1 Bài đăng

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Customer Experience Insight Associate Manager

WING BANK (CAMBODIA ) PLC, Boeng Keng Kang | Phnom Penh

Nộp đơn ở đây

Customer Experience Insight Associate Manager

WING BANK (CAMBODIA ) PLC

Nộp đơn ở đây

Customer Experience Insight Associate Manager

(Data Analyst)

WING BANK (CAMBODIA ) PLC

Cambodia - Phnom Penh

Boeng Keng Kang | Phnom Penh

1 Bài đăng

04 Aug 2025

Nộp đơn ở đây

Mức độ kinh nghiệm

Manager

Chức năng công việc

IT Hardware, Software

Ngành nghề

Banking/ Insurance/ Microfinance

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

An Exciting Opportunity for ...

Manage and monitor the day-to-day activities of the Customer Experience Insight team to ensure alignment with strategic plans and achievement of operational KPIs.
Ensure all customer feedback and surveys (by segment, channel, region, or target group) are properly planned, executed, and monitored.
Analyze customer feedback data to generate insights that support improvements in customer experience across Wing Bank and Wing E-commerce.
Monitor team performance, provide training or coaching as needed, and take corrective actions to maintain quality and efficiency
Work closely with business owners and other departments to align feedback insights with customer experience improvement initiatives.
Continuously evaluate team and process effectiveness, suggesting or implementing improvements based on insight findings.
Support the overall customer experience strategy through insight-driven decisions and regular communication with stakeholders.
Perform any additional tasks or responsibilities as assigned by the line manager.

Mở Đi

Male/Female

Yêu cầu công việc

Bachelor’s degree in IT Programming, Economics, or Marketing; knowledge in data management is a plus.
Minimum 5 years in customer experience insight, survey/feedback analysis, or CX improvement—preferably in banking, e-commerce, or service sectors.
Understanding of the banking industry, company values, and culture is preferred.
Skills: Strong communication in English, excellent organizational and time management skills, and high proficiency in reporting and data tools (Excel, SQL, Tableau/Power BI, Access, etc.).
High integrity, confidentiality, strong work ethic, and the ability to work under pressure and meet deadlines.

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