An Exciting Opportunity for ...
• Manage shopping mall operations to ensure that all operation team and outsource services team work together to provide the best services to customers (Tenants & Shoppers)
• Focus on asset management with its main objective to improve the value of the shopping mall.
• Establishing work parameters (plans, budgets, targets and resource allocations) for reporting teams by managing the skill set of these teams and to ensure that they can achieve set objectives.
• Communicate values, behaviors and practices expected of the workforce.
• Communicate information in a clear and concise manner by using communication tools to foster communication within the business.
• Ensure all policies, procedures and methodologies are adhered to, provide regular update on the status of activities to the Immediate Supervisor – trends, performance, business opportunities.
• Provide support and work closely with other team members such as Marketing & Leasing Team, Facilities Management team, Finance Team
• Work through issues until all outstanding matters are resolved.
• Seek feedback and / or information on mall performance.
• Assist direct reports to expediently resolve tenants’ issues.
• Provide direction to Teams to ensure their actions are consistent with the overall direction of Company
• Lead by example. Ensure consistency and integrity when managing internal and external relationships.
• Coach staff to understand how the business operates and how opportunities may benefit the tenants and the Mall
• Encourage teamwork by ensuring sharing of information.
• Conduct performance appraisals for reporting team direct
• Monthly meetings with tenants to determine ongoing needs and expectations.
• Manage tenant relationships when conflict occurs and/or when tenants’ expectations are not met.
• Seek customer and tenant feedback on the Mall’s performance and use feedback to improve mall performance.
• Discuss key issues with immediate Supervisor and gain agreement to action.
• Negotiate the delivery of individual mall strategy with Immediate Supervisor.
• Resolve misunderstandings and demonstrate willingness to achieve “win-win” solutions – with staff, tenants, and shoppers alike.
• Promote Team work spirit, between team member and cross department
• Work with teams to ensure achievement of stated objectives.
• Follow up with assigned team members to ensure all matters are resolved.
• Comprehensive understanding of policies and key performance measures.
• Ensure mall facilities are maintained at the required standards to provide for a safe and comfortable shopping experience.
• Comprehensive knowledge of competitors, their activities and their potential impact on the business