Báo cáo thành công

1. Property Operations Management

• Supervise the day-to-day operation of residential properties and common areas.
• Conduct regular inspections of roads, parks, clubhouse, swimming pool, drainage systems, streetlights, and other shared facilities.
• Ensure all common areas are maintained in good condition and comply with company standards.
• Monitor defects and coordinate corrective actions.

2. Customer Service & Homeowner Relations

• Handle homeowners' inquiries, complaints, and requests promptly and professionally.
• Build and maintain good relationships with residents and stakeholders.
• Coordinate with related departments to resolve customer issues effectively.
• Ensure high customer satisfaction and service standards.

3. Maintenance Coordination

• Coordinate preventive and corrective maintenance activities.
• Monitor maintenance contractors and vendors to ensure work quality and timely completion.
• Follow up on defect rectification and repair requests.
• Ensure facilities and infrastructure remain functional and safe.

4. Security and Safety Management

• Coordinate with security service providers to ensure a safe living environment.
• Monitor security operations, patrol schedules, and incident reports.
• Ensure compliance with safety regulations and emergency procedures.
• Investigate and report incidents and recommend corrective actions.

5. Cleaning and Landscape Management

• Supervise cleaning, gardening, and waste management services.
• Ensure public areas are clean and well maintained.
• Monitor service quality and contractor performance.

6. Community Rules Enforcement

• Ensure residents comply with community regulations and Borey policies.
• Monitor unauthorized construction, renovations, or activities affecting the community.
• Issue notices and coordinate corrective actions when necessary.

7. Reporting and Documentation

• Prepare daily, weekly, and monthly property operation reports.
• Maintain records of maintenance requests, incidents, complaints, and contractor performance.
• Provide recommendations for continuous improvement of property services.

8. Team Supervision

• Supervise Property Officers and outsourced service providers.
• Assign tasks and monitor performance.
• Support employee development and ensure operational discipline.

• Bachelor's Degree in Property Management, Business Administration, Civil Engineering, or related fields.
• Minimum 3–5 years of experience in property management, real estate, or residential operations.
• At least 1–2 years of supervisory experience.
• Experience in managing borey or residential communities is preferred.
• Knowledge of building maintenance, customer service, and contractor management