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Senior Customer Experience Reporting Specialist

(Data Analyst)

WING BANK (CAMBODIA ) PLC
Boeng Keng Kang | Phnom Penh
  1 Bài đăng
Verified This job has been verified by the company as a real job vacancy. 22 Aug 2025
Nhà tuyển dụng đang hoạt động16 giờ trước The recruiter at this company was last active reviewing applications.
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Senior Customer Experience Reporting Specialist

(Data Analyst)

WING BANK (CAMBODIA ) PLC
Nhà tuyển dụng đang hoạt động16 giờ trước The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.

Mức độ kinh nghiệm

Experienced Non-Manager

Chức năng công việc

IT Hardware, Software

Ngành nghề

Banking/ Insurance/ Microfinance

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

A Good Opportunity for ..

  • Conduct forecasting and capacity planning to ensure optimal staffing levels.
  • Support scheduling and make real-time adjustments to meet service demands effectively.
  • Monitor and report on key performance metrics to drive operational efficiency.
  • Work closely with cross-functional teams to align on CX goals and staffing requirements.
  • Enhance reporting processes and tools through automation and advanced data analysis.
  • Perform other tasks as assigned by the line manager.

Mở Đi

Male/Female

Yêu cầu công việc

  • Bachelor’s degree in business Analytics, Statistics, Information Systems, or a related field. Master’s degree is a plus.
  • At least 2 or 3 years in data analysis, reporting, or customer experience-related roles.
  • Ability to communicate with other related departments.
  • Good English and knowledge in advance Excel, SQL, Power BI/Tableau, Python or R (optional but preferred), and CRM systems.
  • Ability to work on new system.

Những gì chúng tôi có thể cung cấp

Phúc lợi

Reward for over performance

Làm nổi bật

  • Một công ty tuyệt vời
  • Tham gia một đội ngũ chiến thắng
  • Bạn có thể tạo nên sự khác biệt

Cơ hội nghề nghiệp

  • Cơ hội thăng tiến
  • Cơ hội đào tạo nghề
  • Học hỏi các kỹ năng và kỹ thuật mới

Nộp đơn công việc này

OR

Mức độ kinh nghiệm

Experienced Non-Manager

Chức năng công việc

IT Hardware, Software

Ngành nghề

Banking/ Insurance/ Microfinance

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

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