Reported successfully

The Plantation is an 86 -room hotel with strong character, located right behind the Royal Palace. The property boasts attractive setups and lots of water and greenery. Particular attention is paid to aesthetics, the respects architectural heritage and to personalised service. We actively promote regional culture and responsible tourism and strive to always positively maximise our guests’ experience of our destination.

JOB SUMMARY

The Senior Reservation Agent is responsible for managing room and meeting room reservations to ensure smooth booking operations and excellent guest service. This role handles complex reservations, supports guests with inquiries, and ensures all bookings are processed accurately and efficiently. The Senior Reservation Agent coordinates with Front Office, Sales, and Events teams to maximize room occupancy and meeting space utilization. This position also supports junior team members and ensures all reservations meet the hotel’s service standards. DETAILED RESPONSABILITIES

• Handle room reservations via phone, email, and online channels

• Manage meeting room and event space bookings

• Ensure all guest room and meeting room bookings are accurate in the system

• Assist guests with inquiries, special requests, and booking changes

• Coordinate with Sales & Events team for meeting arrangements

• Monitor availability of rooms and function spaces

• Support group bookings, corporate bookings, and event reservations

• Upsell guest rooms, meeting packages, and hotel services

• Prepare reservation reports for rooms and meeting spaces

• Handle booking modifications, cancellations, and complaints

• Ensure proper communication of meeting details to relevant departments

• Train and support junior reservation agents

• PROFILE

• Diploma or Degree in Hospitality, Tourism, or related field preferred

• Minimum 1 –3 years’ experience in Reservations or Front Office

• Experience handling group bookings, corporate bookings, and event reservations meeting room or event bookings is an advantage

• Strong communication and customer service skills

• Knowledge of reservation systems (PMS) and event booking systems

• Good organizational and coordination skills

• Attention to detail and accuracy

• Ability to manage multiple bookings at once

• Ability to work under pressure

• Team player with leadership ability

• Polite, talkative and curious

• Good English communication (additional languages are a plus)

• Position demands good interpersonal skills.

REPORT

The Senior Reservation Agent will work closely with the General Manager

SCHEDULE At Plantation in Phnom Penh, as required by the operation, 1 hour lunch break, 6 days per week. Evening and weekend work often necessary to support the teams and attend to events. Flexible planning according to events and night happenings.