Senior Technology Incident Coordinator in Phnom Penh

JobNet Support Services

OK to Continue

Yes No Thanks

JobNet Support Services

OK to Continue

Job Seeker Reactivate Your Account

Thank you, this account has been Deactivated.
Do you want to Reactivate your account?

Yes

Báo cáo thông tin hoặc vi phạm này X

Email của bạn Email không hợp lệ Vui lòng nhập

Lý do báo cáo quảng cáo Vui lòng chọn

Vui lòng mô tả lý do quảng cáo không chính xác Vui lòng nhập

Gửi đi Hủy

Senior Technology Incident Coordinator

(Product Manager)

WING BANK (CAMBODIA ) PLC

Boeng Keng Kang | Phnom Penh

1 Bài đăng

Nộp đơn ở đây

Hồ sơ công ty Công việc từ công ty này 39

Sorry, Unable to Apply

55%

Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.

Upload CV

Update Profile

Senior Technology Incident Coordinator

WING BANK (CAMBODIA ) PLC, Boeng Keng Kang | Phnom Penh

Nộp đơn ở đây

Senior Technology Incident Coordinator

WING BANK (CAMBODIA ) PLC

Nộp đơn ở đây

Senior Technology Incident Coordinator

(Product Manager)

WING BANK (CAMBODIA ) PLC

Cambodia - Phnom Penh

Boeng Keng Kang | Phnom Penh

1 Bài đăng

Hôm nay

Nộp đơn ở đây

Mức độ kinh nghiệm

Experienced Non-Manager

Chức năng công việc

IT Hardware, Software

Ngành nghề

Banking/ Insurance/ Microfinance

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

An Exciting Opportunity for ...

Coordinate incidents from logging until full-service recovery, with strong focus on major/critical incidents
Lead and facilitate emergency calls (bridge calls) during working and non-working hours, willing to work in on-call rotation (including weekends / nights if major incident happens)
Ensure the right technical teams and vendors are engaged on time
Drive incident resolution and follow up actions until closure
Monitor SLA and ensure proper prioritization, updating and escalation
Act as a central communication point between IT and business tribes
Provide clear and regular updates to stakeholders and management
Check quality of incident records (priority, root cause, root cause category, description etc.) in ITSM system and ensure transparency and accuracy of incident information
Ensure incident process and escalation rules are followed
Build dashboards, track and report key metrics (MTTR, MTBF, MTTA, incident trends, etc.)
Organize and coordinate Post Incident Reviews (PIR) to achieve Root Cause Analysis (RCA) with technical teams
Track and control the status of the long-term actions until completion
Support improvement of incident management process
Promote ITIL best practices and support process automation
Ensure incident handling follows internal policies and regulatory requirements
Daily monitor and identify the repeatable incidents, work closely with Problem Management to ensure proper problem records are created and tracked