Product Support Executive

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Product Support Executive

(UI UX Designer )

MekongNet

Doun Penh | Phnom Penh

1 Bài đăng

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Hồ sơ công ty Công việc từ công ty này 20

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Product Support Executive

MekongNet, Doun Penh | Phnom Penh

Nộp đơn ở đây

Product Support Executive

MekongNet

Nộp đơn ở đây

Product Support Executive

(UI UX Designer )

MekongNet

Cambodia - Phnom Penh

Doun Penh | Phnom Penh

1 Bài đăng

Thông tin Cá nhân

Nộp đơn ở đây

Mức độ kinh nghiệm

Experienced Non-Manager

Chức năng công việc

IT Hardware, Software

Ngành nghề

Internet Services

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

A Big Opportunity for ...

Configure, manage, and maintain Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
Provide Tier 2 level support for Microsoft products include Office 365 suite, Defender, Intune, Entra ID, etc
Assist in planning, deploying, and managing Microsoft solutions, including Mail box migration and domain DNS configuration.
Configure and monitor security settings, including MFA, Data Loss Prevention (DLP), and email security rules.
Up to date Microsoft CSP products license model and pricing include O365, Windows Licensing.
Diagnose and resolve issues related to Office 365, including email delivery, authentication, and synchronization errors.
Configure, deploy, and maintain call center software and hardware systems (ARIA CC and 3CX)
Good knowledge in performance of PBX systems, IVR, ACD, and dialers.
Diagnose and resolve issues related to telephony, software, and network connectivity.
Integrate call center systems with CRM and other business applications if customer required.
Monitor system performance and implement enhancements to improve efficiency and reliability.
Collaborate with clients to understand technical requirements and offer tailored solutions.
Conduct training sessions or workshops for end-users and administrators.
Work closely with IT, operations, and vendor teams to align technical solutions with business needs.
Coordinate with service providers for troubleshooting and system updates.

Mở Đi

Mới tốt nghiệp

Male/Female

Yêu cầu công việc

2 years of experience in Office 365 administration or technical support roles.
Knowledge of Microsoft Office 365 services, including Exchange, SharePoint, Teams, and Azure AD.
Good understanding windows license and call center SIP channel calculation.
Knowledge of call center systems such as 3CX, Avaya, Cisco, or Genesys is plus.
Familiarity with VoIP protocols (SIP, RTP), telephony hardware, and networking basics.
Strong communication and interpersonal abilities to interact with non-technical users.
Familiarity with network protocols and DNS settings for email and domain configurations.

Những gì chúng tôi có thể cung cấp

Phúc lợi

-Bonus + Commission
-AL 18 days
-Insurant
-Team Building
-Annual Party

Làm nổi bật

-Join an experience team
-Have fun with team work

Cơ hội nghề nghiệp

-Training Provided
-learn new skills on the job
-Promotion opportunities
-Annual Evaluation

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